Unified Communications as a Service Request for Proposals with Exhibits A and BPage 1 of 5
REQUEST FOR PROPOSALS (RFPs)
FOR
Unified Communications as a Service
INFORMATION AND INSTRUCTIONS TO SUBMITTERS
1 GENERAL INFORMATION
1.1 Pursuant to the authority granted to it under MCA Title 7, Chapter 5, Part 43, the City of
Kalispell is soliciting proposals for services and/or materials for a Unified Communication as a
Service to provide such services and or materials for the City of Kalispell.
1.2 The Proposal must be received by the City Clerk at 201 First Avenue East, Kalispell, Montana,
by 1 PM local time June 2, 2023.
1.3 General questions pertaining to the project should be directed to Erika Billiet, at
406-758-7751 or it@kalispell.com. Applicable questions will be answered and displayed on the
City website with the RFP.
1.4 The City of Kalispell shall not be held responsible for any oral instructions. Any changes to
this Request for Proposals (RFP) will be in the form of an addendum, which will be furnished to
all registered RFP holders.
1.5 The City of Kalispell reserves the right to reject any or all Proposals, to waive any
informality or irregularity in any Proposal received, and to be the sole judge of the merits of
the respective Proposals received.
2 ‐ ANTICIPATED SCOPE OF WORK
After being selected, the successful Vendor will execute an agreement with the City to provide
services and/or materials to fulfill the following scope of work:
Refer to Exhibit A for the anticipated scope of work.
3 ‐ PROPOSAL SELECTION CRITERIA
3.1 The Proposal will be selected through the following selection process. Firms interested in
providing the above-described scope of services to the City of Kalispell must submit a Proposal
that addresses the following evaluation criteria. Applicants are encouraged to organize their
submissions in such a way as to follow the general evaluation criteria listed below. Information
included within the RFP may be used to evaluate your firm as part of any criteria regardless of
where that information is found within the RFP. Information obtained from the RFP and from
any other relevant source may be used in the evaluation and selection process.
3.2 Cover Letter (1‐page) containing at a minimum: Company name, contact name, address, fax
number, and email address.
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3.3 Qualifications Criteria
3.3.1 General Information
Description of company
Legal company organization; organization chart with names
List of applicable Montana licenses
3.3.2 Relevant Company Experience
a. Applicant’s overall reputation, service capabilities and quality as it relates to this
Proposal.
b. Provide three references, preferably government or municipal references, of comparable
size and scope of services, including a description of the services that were performed for
each of the references. Include the name of the company, contact name, telephone number
and email address of the individual who can verify the account and provider’s performance.
The City reserves the right to verify these references.
c. List and describe any litigation; arbitration; claims filed by your firm against any other
jurisdiction as a result of a contract dispute; any contract or negligence claims filed against
your company; premature termination from a services agreement.
d. Applicant’s capacity and intent to proceed without delay if selected.
3.3.3 Company Qualifications
a. Describe the company’s history in the industry. Provide resumes of key personnel in
Appendix A. List professional continuing education.
b. Briefly describe certifications and licensure held by the company in the state of Montana.
c. If applicable, identify all short-term and long-term subcontractors and their roles in the
proposed solution, including the Proposer’s relationship with the subcontractor.
d. If applicable, identify all 3rd party vendors and their role in the proposed solution,
including the Proposer’s relationship with the 3rd party vendor.
3.3.4 Contract Understanding and Approach
a. Describe your understanding of the scope of work and the particular expertise your
company has in this area of work.
b. Identify and discuss any potential difficult issues your company may face in providing
services within Flathead County.
c. Identify and discuss methods to mitigate these difficulties.
3.3.5 Approach to Contract Management
a. Describe your company’s approach in initiating and establishing the service that meets
the needs and requirements of the City.
b. Describe systems used for planning, scheduling, estimating and managing manpower
requirements.
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c. Describe the firm’s experience in maintaining training and certifications of personnel.
3.3.6 Proposal for Project
a. Provide a work schedule with beginning and ending times that meet the scope criteria.
b. Provide a full schedule of proposed work methods, including following industry
standard “best practices” for implementation of a hosted solution that meet the scope
criteria.
c. Provide the solution design and configuration, orders (services and equipment),
provider services installed and tested, equipment placement and testing, and training
within the full schedule.
d. Provide a full schedule of costs for each component of the work scope to include all
start-up costs and all recurring costs for Years 1 through Year 5, expenses (if
applicable) for travel, lodging, and meals, at Federal per diem rates (preferred).
1. Costs should be itemized and detailed under each category.
e. Provide a list of warranties or warranty policy with a list of restrictions in warranties.
f. Provide service level agreements and response times in service level agreements.
g. Provide a full description of the proposed UCaaS solution and describe how it meets the requirements of this RFP including the following: 1. Identify the manufacturer/provider of the proposed cloud-based unified communications solution. 2. Detail the cloud architecture solution components and interactions that are being proposed. 1. Provide a system diagram of components and connectivity to City’s environment. 3. Clearly identify if the proposed UCaaS solution requires on-premise hardware and if so, where it will be physically located. 4. Provide minimal and ideal Internet bandwidth and performance requirements. 5. Provide options and/or ways to increase voice clarity or call quality. 6. Describe the overall advantages of the proposed solution, e.g., controls, upgrades, scalability, and functionality. 7. Provide the system’s record of reliability, availability, and maintainability. 8. Provide SLAs. Describe the manufacturer’s process for maintenance and support. 9. Provide the schedule of new feature/functionality release to the UCaaS solution. 10. Explain if and/or when the City will be charged for any upgrades to the UCaaS. (Any and all costs are to be included in the Cost Proposal Worksheet.) 11. Explain how data backups of the proposed solution are completed and the frequency of backups. 12. Identify specifically what data is backed up and if the data includes configuration, phone programming and voicemail, etc. 13. Explain how to remediate and revert changes to recover deleted data and/or configurations. 14. Describe the system storage available for voicemail and for call recordings. How is storage managed? 15. Describe the voice mail and call recording retention options. Is the City able to create retention policies to delete voicemail and call recordings after a defined period of time? 16. Describe how recorded data moves through the system from creation to deletion. 17. Describe how recorded call data is secured at rest and in transit. 18. Describe access to call recordings by an end user. 19. Describe access to call recordings by an administrative user.
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20. Describe how the system is considered scalable and capable of changing in size and scope, e.g., if an additional building requires phone and fax services. 21. If applicable, identify any additional system licensing and hardware/network requirements that would be required for additional City facilities. 22. Describe if the proposed IP phones are proprietary brand name phones specifically for the proposed system or nonproprietary interchangeable IP phones for use with similar VoIP systems? h. Adequate resources must be made available post-cutover for a minimum of ___3__days on-site, as needed, to resolve issues including training, knowledge transfer, troubleshooting, and program adjustments. i. A Test and Acceptance document for review and approval by the City of Kalispell
j. The following documentation must be presented post-installation at the conclusion of the project. 1. Documents detailing final as-built inventory and configuration, including system and all user profiles. 2. Description of ongoing support resources post installation such as knowledge base, website, user guides, web-based training, etc. k. Detail all proposed annual maintenance and support of the products and services that are included with the subscription license. Vendor to propose day 2 support for the UCaaS solution.
l. Describe how patches and/or updates are provided, supported, and coordinated with
the City’s IT team. How is the City notified of updates by the manufacturer to the
UCaaS solution? What updates would be service impacting to the Client?
m. Explain the surefire resiliency option(s) that can be built into the proposed system for
critical communications, including continuity of governance, during local and/or
regional emergency operations activation.
n. Provide a system diagram for the proposed resiliency option(s), a visual model of the
required connections, components, and their interactions.
o. Provide a detailed list of all the required equipment, including software, hardware
components, and/or rack-able network equipment that will be required for the
proposed resiliency options.
p. Review Exhibit B Data Security Certification and include with the proposal.
3.3.7 Other Factors
a. Current contracts and ability to proceed promptly.
b. Willingness to abide by the City’s needs and requirements with few or no objections or
changes.
c. Relevant factors impacting the quality and value of service.
4 ‐ SUBMITTAL REQUIREMENTS
4.1 The Proposal shall include a one‐page cover letter plus a maximum of fifteen (15) pages to
address the RFP criteria specified in Section 3 (excluding resumes). Table of Contents and section
divider pages do not count towards the total page count.
4.2 One electronic copy in PDF format on a flash drive and five hard copies of the Proposal must
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be submitted to the City Clerk at 201 First Avenue East, Kalispell, Montana, 59901 by 1 PM local
time, June 2, 2023.
4.3 Failure to comply with the following criteria may be grounds for disqualification:
Receipt of submittal by the specific cut‐off date and time.
The number of originals and/or copies of the submittal specified.
Adherence to maximum page requirements.
4.4 Adherence to the maximum page criteria is critical; each page side (maximum 8 1/2” x 11”)
with criteria information will be counted. Pages that have photos, charts and graphs will be counted
towards the maximum number of pages.
5 ‐ SELECTION PROCESS AND SCHEDULE
5.1 A 5‐member Project Evaluation Committee will evaluate each Proposal according to the above
criteria and may select up to three finalists that will be Short Listed for the contract. If interviews
are determined to be desirable, the Short List firms will meet with the Project Evaluation
Committee for interviews. The purpose of the interview will be to expand on the information
provided in the Proposal, not to repeat information already provided. Those firms selected for the
Short List will be provided additional instruction by the City. Those firms not selected for further
consideration will be notified.
5.2 The following tentative schedule has been prepared for this project. Firms interested in this
project must be available on the interview meeting date.
Proposals due: 1 PM, 6/2/23
Firms notified for interview: 6/19/23
Interviews/presentations: 6/22/23
5.3 Following the interviews, the Project Evaluation Committee will rank each Short List firm of
this RFP. Consideration will be given to both the written Proposals and any oral presentations or
interviews. No other factors or criteria will be used in the qualification ranking.
5.4 The highest ranked firm will be recommended to the City Manager and City Council for
contract award.
5.5 Requests for debriefings or selection decisions shall be made in writing to the City. All
information submitted by firms and related Project Evaluation Committee evaluations and
rankings shall be considered confidential until after contract execution and award by the City
Council.
5.6 The City will enter a contract upon selection of the firm for the project to be submitted to the
City Council for approval. A template of the proposed contract with the City will be provided to
the Proposers upon request. If the selected firm determines not to enter into a contract with the
City, the City may then contact the second or third highest ranked team until a contract is
executed or may decide to terminate the selection process.
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Exhibit A
Unified Communications as a Service
Scope of Services
The City of Kalispell is requesting proposals for a comprehensive city-wide UCaaS that delivers
a manageable, secure, reliable, and scalable system to replace the City’s existing PBX telephone
system. The proposed solution must meet or exceed the City’s security requirements and
communications needs.
Project Deliverables
UCaaS System (manageable, secure, reliable, and scalable)
IP Phones (basic, standard, conference, and headsets)
Solution Feature/Functionality
Network Equipment (if specifically required by vendor)
Software (if any)
Resiliency Options (for critical communications, including continuity-of-governance,
during local and/or regional emergency operations activation)
Training (determine the scope of training for the City’s core project team and end-user)
Project Completion Date
The anticipated start date within 30 days of a signed contract. The preferred completion date for
the new cloud-hosted Unified Communications solution to be fully deployed, operational, and
testing complete is Oct 31, 2023.
Terms of Service Agreement
The City’s intent is to enter into a services agreement with the successful Proposer for a term of
five (5) years with the option to extend the agreement for an additional five (5) years for a
maximum term of ten (10) years.
City’s Existing Telephony Infrastructure
The City of Kalispell currently utilizes Centrex service through Lumen, formerly CenturyLink.
The core infrastructure of this service is located at the local Lumen Central Office in Kalispell.
Each location listed below receives lines from the CO and they are distributed throughout each
facility using multi-line and single-line analog phones.
There are currently no TDM, or SIP-based services located at any of the City offices. It is the
intention of the City to terminate new services at the Data Center locations, which will then feed
the City facilities.
There will be some analog services remaining at each of the locations for the purpose of
providing services to Fire Alarm and Security panels.
Direct Inward Dial (DID)
200 DIDs are needed.
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The quantities and types of handsets are estimated to provide vendors with a common basis for
preparing price proposals. The City expressly reserves the right to negotiate modifications to the
quantities and types based on design solutions or recommendations by the vendors.
Refer to location listings below for details on the service types and station counts for each
facility involved in the proposal:
Locations
City Hall
201 1st Ave. E. Kalispell, MT 59901
Network Infrastructure
o ISP – Single mode fiber via LAN to Public Safety Building – 10 gig between
buildings
o Network connectivity at the facility – Cat 6 within the building, single mode fiber
between IDF/server room and mezzanine IT rack
o POE switch ports
o QoS is not setup
Telephony Infrastructure
o 5 analog stations for Fax Machine or analog basic phones
o 40 total Desk phones
1 phone with Survivability options in the event of a service outage
3 large display phones with attendant buttons for call handling
o 7 analog lines that will remain as direct lines to the carrier
Parks and Recreation Building
306 1st Ave. E. Kalispell, MT 59901
Network Infrastructure
o Single mode fiber via LAN to Public Safety Building – 1 gig between buildings
o Network connectivity at the facility – Cat 5e or Cat 6 within the building
o POE switch ports
o QoS is not setup
Telephony Infrastructure
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o 2 analog stations for Fax Machine or analog basic phones
o 6 total Desk phones
1 phone with Survivability options in the event of service outage
1 large display phone with attendant buttons for call handling
o 1 Analog line that will remain as direct lines to the carrier
Public Safety Building
312 1st Ave. E. Kalispell, MT 59901
Network Infrastructure
o ISP – Spectrum Business Fiber – via State of MT provided MPLS service
outbound for specific traffic and inbound all traffic
o 2nd ISP – MT Digital FiberMax 1 Gig – outbound – connects City WAN &
internet
o Network connectivity at the facility – Cat 6 within the building, single mode fiber
via LAN between PSB IT closet A, PSB Fire closet B, and Parks and Recreation
Building
o POE switch ports
o QoS is not setup
Telephony Infrastructure
o 5 analog stations for Fax Machine or analog basic phones
o 50 total Desk phones with wall-mount capability
4 phones with survivability options in the event of a service outage
o 12 analog lines that will remain as direct lines to the carrier
Fire Station 62 (North Station)
255 Old Reserve Drive Kalispell, MT 59901
Network Infrastructure
o ISP - MT Digital FiberMax – connects City WAN
o Network connectivity at the facility – cat 6 within the building
o POE switch ports
o QoS is not setup
Telephony Infrastructure
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o 2 analog stations for Fax Machine or analog basic phones
o 7 total Desk phones with wall-mount capability
2 phones with survivability options in the event of a service outage
o 1 analog line that will remain as a direct line to the carrier
City Shop Complex
1400 1st Ave. W. Kalispell, MT 59901
Network Infrastructure
o ISP – MT Digital FiberMax – connects City WAN
o Network connectivity at the facility – single mode fiber LAN between each shop,
central garage IDF, cat 5e or cat 6 in buildings
o Non-POE switch ports
o QoS is not set up
Telephony Infrastructure
o 3 analog stations for Fax Machine or analog basic phones
o 8 total desk phones with wall-mount capability
1 wall- mount phone with survivability options in the event of a service
outage
8 basic wireless phones to be used throughout the facility
o 1 analog line that will remain as a direct line to the carrier
Wastewater Treatment Plant (WWTP)
2001 Airport Road Kalispell, MT 59901
Network Infrastructure
o ISP – MT Digital FiberMax – connects City WAN
o Network connectivity at the facility – mostly cat 5
o Non-POE switch ports
o QoS is not setup
Telephony Infrastructure
o 4 analog stations for Fax Machine or analog basic phones
o 0 total desk phones with wall-mount capability
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4 basic wireless phones with survivability options in the event of a service
outage
o 2 analog lines that will remain as direct lines to the carrier
Buffalo Hill
100 Buffalo Drive Kalispell, MT 59901
ISP – Montana Sky DSL 3 mbps/512 kbps
Network connectivity at the facility – short cat 6 or cat 5e patched from the direct switch
POE switch ports
QoS is not setup
1 analog line that will remain as direct lines to the carrier
Woodland Water Park
45 Woodland Park Road Kalispell, MT 59901
Network Infrastructure
o ISP – Montana Sky Wireless 10 mbps/3 mbps
o Network connectivity at the facility – cat 5e.
o No POE switch ports.
o QoS is not setup
Telephony Infrastructure
o 3 analog lines that will remain as a direct line to the carrier
City Field Offices and Radios
Throughout City of Kalispell
Network Infrastructure
o No ISP or internet connectivity
Telephony Infrastructure
o 12 analog lines that will remain as direct lines to the carrier
Minimum Requirements for IP Phones & Headsets
The vendor will need to provide a range of phone types including basic, basic/wireless, standard,
and conference phones that meet or exceed the minimum requirements outlined in the following
table.
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Quantities of IP Phones
The following table outlines the number and types of phones required at each of the City facilities.
BASIC IP PHONE: Basic phone meets or exceeds the minimum requirements outlined in the
table found on page 8 of the RFP Exhibit A, Mandatory Functionality. State if the proposed basic
IP phone supports 10/100 or 10/100/1000 connectivity.
WIRELESS OPTION IP PHONE: Provide options and specifications for a wireless phone.
Standard: Includes basic IP phone functionality plus:
Optional Color Screen
Dual 10/100/1000 integrated switch port
USB headset support
Full duplex speakerphone
Six programmable line keys
Executive: Includes basic phone functionality plus:
Color touch screen
Dual 10/100/1000 integrated switch port
Dual-band Wi-fi and Bluetooth headset support
Eight programmable line keys
Conference IP Phone:
Supports extended microphones
Basic IP phone functionality
Location
Basic
Analog
Basic
Analog
Wall
Basic
Analog
Wireless Standard
Standard
Wall Executive Conference
City Hall 1 0 0 36 0 3 1
Parks &
Recreation 1 0 0 5 0 1 0
Municipal Court
& Attorneys 0 1 0 10 1 0 0
Police Station 2 2 0 27 4 0 0
Fire Station 61 0 0 0 6 2 0 0
Fire Station 62 1 1 0 4 3 0 0
City Shop
Complex 0 1 8 6 2 0 0
Wastewater
Treatment 0 0 4 0 0 0 0
Pool 0 0 0 0 0 0 0
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Mandatory Functionality
The proposed system must meet or exceed the following mandatory functionality requirements.
Basic Phone Minimum System Functionality
Call, Redial, Mute, Hold, Transfer, Forwarding, Call History, Caller Id, Conference Calls,
Programmable Keys, Shared Line Appearance, Bridged Appearance
Soft Client
A soft client is required with a proposed solution. Desire full functionality in the soft client
with no reduction in features from a hard phone. Is there an additional cost for the soft client?
If yes, identify in the pricing sheet.
Receptionist Client
Phone Expansion modules for call handling along with support for an eb-based tool for an end
user who screens and manages calls for a workgroup or department. Describe functionality
available with the use of the Receptionist Client i.e., screen calls, manage calls monitor calls in
queue etc.
Automatic Call Distribution
An announcement line containing a programable message and by pressing a corresponding
number, the caller is automatically routed to the programmed number.
Remote Device Management
Setup and management of an extension and phone functionality from a remote location. This
remote device must be capable of the same feature requirements as devices location at a
named site.
Hunt Groups
Ability to create and manage hunt groups. Ability to direct calls to hunt groups with a
simultaneous ring or sequential ringing.
Call Volume Reporting and Statistics
Call reporting per extension, workgroup, and department. Describe reporting call detail
reporting offered with the proposed solution.
Voicemail
Voice mail for end users. Describe the key functionality of the proposed voicemail solution.
Shared Group Voice Mail Box
Creation of a shared voicemail box for a department or group of users with the ability to notify
when messages are received. A shared voicemail box may be utilized as an option for an auto
attendant or general purpose of a workgroup or department.
4-digit Extension Dialing
Maintain four-digit extension dialing for internal calls.
Call Forwarding
Call forwarding for individual numbers and group lines. Configurable Day / Night mode to
forward to after-hours answering services. Calling Day/Night modes must be able to be
manually enabled or enabled on a scheduled basis
Failover Forwarding (call redirect)
Failover Forwarding will ring additional phones after a call is not answered. It is desired that
the redirect information is displayed at the answering extension.
Busy Lamp Field Monitoring
Program another extension on a programmable line appearance to monitor the status of the
extension and have the ability to call that extension by pressing the associated line key.
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Fax Support
Describe fax capabilities with the proposed solution. There are fax support capabilities
required at each designated location.
Group Paging
Ability to create paging groups that support a one-wall call page or group page to a defined
group of users. The minimum number of extensions within the group page is 50.
Reverse number dialing for Police Phones
Call back last phone call received.
Call Recording
The current system call recording is achieved through Equature. The proposed system must be
capable of integrating with this existing system or there is an option to propose a replacement
call recording platform for police with options to export files for digital evidence. Describe ad
hoc recording capabilities offered with the proposed solution for other users within the City.
Mobile Phone Integration
Pair the user’s work extension/number to the user’s mobile number. Users can switch the
active call between desk phone and mobile phone. Describe the mobile phone integration and
end-user experience in handling and managing calls. It is desired that the features of the
proposed solution extended to mobile users offsite are the same as onsite users.
Teleworkers
It is desired that the teleworker will have full access to all features offered to onsite workers
using the device of their choice. Please describe functionality.
e-911
E911 is required. Describe how e-911 compliance will be achieved for onsite and offsite
workers. Identify the cost for e911 compliance.
Voicemail Transcription
Describe the voicemail transcription capabilities with the proposed solution. If there is an
additional cost for this feature, provide it in the pricing section.
Block and Unblock Phone Line Dial Number
Police sometimes need to block their telephone number when making an outbound call. They
would like to have the option to block or unblock their telephone number.
Integration with Active Directory
Confirm the proposed solution’s integration into Active Directory for device sign-in and
directory search functions
Server Infrastructure
PLEASE NOTE: Proposers will be required to specify any server or database requirements that
are required to support their proposed solution. Proposers should not include pricing for
Microsoft server licenses or SQL server licenses in the Cost Proposal unless the proposed
solution requires software other than what is listed above.
City’s Security Requirements
All connections over public networks will be encrypted using HTTPS (Hyper Text Transfer
Protocol Secure) and VPN (Virtual Private Network) tunnels where appropriate. The VoIP
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Phone System needs to integrate with Active Directory to control access for devices and users.
Phones must support LLDP (Link Layer Discovery Protocol) which will allow the device to
automatically join the voice VLAN (Virtual Local Area Network) when connected to switch
infrastructure. Each standard phone must have a PC Port to allow for a daisy chain of the phone
between the switch and another network-connected device. This PC Port must support the ability
to be disabled in the event the device is placed in a public space.
City’s Project Support Staff
The City will provide a core project team consisting of a project manager, network administrator,
which may be combined, and IT helpdesk staff as needed to support the vendor’s implementation
team during the planning, deployment, and testing of the new system.
Vendor Training Plan
Explain the Bidder’s onsite training methodology. This identifies that the end-user training is
completed by the City’s project team. If end-user training is required, define the end-user
training desired. The vendor will provide and facilitate a training plan for the City’s core project
team. The knowledge transfer strategy should prepare the City’s core project team for each phase
of the project from planning/implementation to administering/maintaining the system after the
system is fully operational. The City’s core team should understand how to program and deploy
IP phones and manage day-to-day system requirements. The vendor will provide training
materials as appropriate links to system configuration, end-user guides, etc.
Resiliency Options
The vendor shall define resiliency option(s) that are built into the proposed system for critical
communications, including continuity of governance, during local and/or regional emergency
operations activation. Provide other redundancy options that are available at additional cost, if
any. The location descriptions specifically list a minimum number of phones that must provide
resiliency in the event of service outages.
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Exhibit B
Data Security Certification
Personal Information Protection:
Only authorized employees will be allowed access to the City's data in any form. Data will be
accessed only for the purposes as identified in this contract and will be bound in writing by
confidentiality obligations sufficient to protect Personal Information and Highly Sensitive
Personal Information in accordance with the terms of this agreement.
Authorized Employee Access / Screening:
Contractor will notify the City of Kalispell of all Contractor employees, affiliates,
subcontractors, or agents anticipated to have access to the system. Contractor will conduct
background checks on any such employees and will bar any that have a criminal record from
having access to the system.
Notification of Vulnerability:
Contractor will notify the City of Kalispell if it discovers any vulnerability to the system that
could result in unauthorized personnel obtaining Highly Sensitive Personal Information or highly
sensitive information about municipal facilities.
Data Location (if offsite):
All data must be stored within the United States.
Data Ownership:
The Contractor acknowledges that the data entered into the system by City of Kalispell
representatives belong solely to the City of Kalispell and are not to be accessed or used in any
way by the Contractor or its affiliates, subcontractors, or agents without consent from the City of
Kalispell.
Definitions:
“Highly Sensitive Personal Information” means an (i) individual’s government-issued
identification number (including social security number, driver’s license number, or state-
issued identified number); (ii) financial account number, credit card number, debit card
number, credit report information, with or without any required security code, access
code, personal identification number or password, that would permit access to an
individual’s financial account; or (iii) biometric or health data.
“Personal Information” means the information provided to Contractor by or at the
direction of Customer, or to which access was provided to Contractor by or at the
direction of Customer, in the course of Contractor’s performance under this Agreement
that: (i) identifies or can be used to identify an individual (including, without limitation,
names, signatures, addresses, telephone numbers, e-mail addresses, and other unique
identifiers); or (ii) can be used to authenticate an individual (including, without
limitation, employee identification numbers, government-issued identification numbers,
passwords or PINs, financial account numbers, credit report information, biometric or
health data, answers to security questions and other personal identifiers), in case of both
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subclauses (i) and (ii), including, without limitation, all Highly Sensitive Personal
Information. Customer’s business contact information is not by itself deemed to be
Personal Information.
XXXXXXXXXXXXXXXXXX (PROVIDER):
By: ________________________________
Signature
___________________________________
Title
___________________________________
Date