The Business of FMThe Business of FM
Page 1 of 2
Login I Calendar I Visitors ( Contact Us I Search
a
,N.
CFM Credential
home > learning > online > courses > The Business of FM
FMP Credential
The Business of FM
i-Sessions
Spend time immersed in the principles, characteristics, theories and concepts that make up the business of FM. This
Group Learning
series will include an introduction to FM, as well as managing, advancing and evaluating the business of FM. To enable
course participants to determine their degree of knowledge in each of the nine competency areas, IFMA has provided
Instructor -led Courses
pre- and post- course self assessment checklists. These checklists combined with detailed vocabulary and learning
activities are designed to advance participants' general knowledge of facility management. The course concludes with a
Online Education
group case study experience.
GSA Schedule
Record your CEUs
Learning Objectives
Certificate Programs
Approved Provider
1. Introduction to FM
Programs
Participants will gain an introduction to the history, profession and practice of FM.
O Identify the principles and theories that shape the practice
Approved Licensed
O Describe the relationship between FM and the mission of a business
Providers
o Identify characteristics of successful facility managers
O Recognize strategic facility management and the functions of tactical FM
IFMA's Accredited
O Understand measures of facilities performance
Degree Program
o Compare common FM organizational models
(IFMA Foundation)
o Describe traditional and future roles of facility managers
o Recognize affects of business, cultural factors, and government relations on FM
Conferences & Events
2 Managing Facilities: Operations and Maintenance
Research
Participants will gain an understanding of efficient, cost effective support services throughout the organization
that contribute to a productive, safe environment to meet the organization's needs.
Online Store
O Understand the systems of the building and the nature of system performance
o Learn how codes apply to building systems
Join or Renew
o Gain an introduction to operations and maintenance; in-house, outsourced and out -tasking services;
Membership
and work management
O Develop awareness of an O & M Plan
Glossary of Terms
o Discriminate between the different types of maintenance, such as corrective, preventive, or predictive
Competency Areas
3. Managing the Facilities: The People
Persons interested in becoming facility managers should have good communication skills and be able to
Online Self -Assessment
establish effective working relationships with many different people. Participants will learn essentials for
becoming an effective communicator and a responsible manager who role is to protect the health and safety of
Speaker Inquiries
people and improve the work environment.
O Identify the types of communication involved in facility management
O Understand the factors that make written and spoken communication more effective
o Learn how basic principles of information management can be appropriate facility management
<< Search FM Guide
activities
O Develop and implement practices that protect and promote health, safety, security, quality of worklife,
'
and the environment
O Develop awareness of the need for emergency and disaster recovery
preparedness
P 9 Y P P
4. Advancing the Business: Finance; Real Estate; Planning and Project Management
Participants will gain an understanding of how planning and the application of basic financial and real estate
s
practices and principles are used to attain corporate goals.
O Learn both the direct and indirect financial contribution made by the department to corporate asset
value and revenue
O Understand approaches to financial planning
O Learn basic financial concepts as they apply to facility management
ADVERTISEMENT
O Identify the three elements necessary for budget success
O Discuss the basis for identification and estimation of costs
O Understand the factors that influence cost control
O Apply the basic principles of financial analysis and develop simple strategies for typical facilities real
estate decisions
O Identify factors necessary for a successful project
O Understand the basic components in a project delivery cycle
O Learn the most common types of project management
O Understand phases of the project delivery process and deliverables produced in each phase
Leading the Organization: Leadership and Management; Quality and Innovation; Technology
Participants will gain leadership, management, technological and assessment tools to meet business needs.
O Identify the characteristics of leaders
O Apply the principles of ethical leadership to the practice of FM
O Explain the methods of estimating and managing workload
O Hire and maintain quality staff
O Determine when outsourcing should and should not be used
O How to build good working relationships with outsource providers
O Select contractors in an equitable and judicious manner
O Discuss the factors that affect the design and development of a facility management database
O Understand the eight types of computer -aided facility management (CAFM) software packages
O Acquire ways to keep current on data management
http://www.ifma.org/leaming/online/courses/business—fm.cfm 4/14/2010