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3. Resolution 5394 - Flexible Benefits Plan - Change of AdministratorCity of Kalispell 201 1" Ave E. P.O. Box 1997 Kalispell, Montana 59903-1997 (406) 758-7000 Fax (406)7757 REPORT TO: Honorable Mayor and City Council FROM: Terry Mitton, Director of Human Resources Jane Howington, City Manager SUBJECT: Flexible Benefits Plan — Change of Administrator MEETING DATE: September 21, 2009 BACKGROUND: The City has participated in a Flexible Spending Account (FLEX) benefit program for its employees under section 125 of the Internal Revenue Code since July 1, 2002 to which employees may contribute wages that provide a tax savings on insurance premiums, medical expenses and dependent care. The program was administered by Employee Benefit Resources, who recently sold to Insurance Coordinators of Montana, a subsidiary of Blue Crogs[Rlne Shield_ Tact vear we ohanoer] health carp adminictratnrc frnm Rhie C mzQ/Rlne Shield to Allegiance saving the City an increase in health insurance costs. Now with this recent change of FLEX administrators it has made the coordination and administration of the FLEX program awkward, time consuming, potentially costly for the City, and the employees lost some benefits of the program. By adoption of this resolution we will contract with Allegiance to assume our FLEX administration. RECOMMENDATION: Council approve the resolution adopting a new Flexible Benefits Plan Administrator for the City of Kalispell. Respectively submitted, ane Howington City Manager • RESOLUTION O. THE FLEXIBLEBENEFITS ' WHEREAS, the City of Kalispell previously adopted a flexible benefit plan within the context of Section 125 of the Internal Revenue Code for the benefit of the employer's eligible employees; and WHEREAS, the City now intends to contract with Allegiance Benefit Plan Management, Inc., to be the agent for the flexible benefit plan. NOW THEREFORE BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF KALISPELL, MONTANA, AS FOLLOWS: SECTION I. That the City Council hereby approves Allegiance Benefit Plan Management, Inc. as the plan administrator for the Flexible Benefits Plan (consisting of the flexible benefits plan document, the Adoption Agreement, and component hanafit plane and Pnliniaol fnr tl— 0t.. V valvlll 1J1ut1J Ct11U 1 V11V1liJJ 1V1 111%, VILY. SECTION II. That the City Manager of the City, or her designee, may, without a further resolution, execute the Administrator Agreement and any related documents or amendments which may be necessary or appropriate to employ the administrator of the Flexible Benefits Plan of the City. SECTION III. This Resolution shall become effective immediately following its passage by the City Council and approval by the Mayor. PASSED AND APPROVED BY THE CITY COUNCIL AND SIGNED BY THE MAYOR OF THE CITY OF KALISPELL THIS 21ST DAY OF SEPTEMBER, 2009. Pamela B. Kennedy Mayor ATTEST: Theresa White City Clerk NOTICE: THIS CONTRACT IS SUBJECT TO ARBITRATION PURSUANT TO THE MONTANA UNIFORM ARBITRATION ACT (§27-5-111 et seq. MCA) ADMINISTRATIVE SERVICES AGREEMENT FLEXIBLE BENEFITS PLAN This Agreement, effective for the period beginning January 1, 2010, and ending December 31, 2010, and continuing thereafter, for additional successive twelve (12) month periods, as provided by this Agreement and as long as both parties mutually agree, is entered into by City of Kalispell, a legal entity (hereinafter referred to as the "Plan Sponsor") and Allegiance Benefit Plan Management, Inc., a Corporation duly organized and existing under the laws of the State of Montana (hereinafter referred to as the "TPA"). WHEREAS, the Plan Sponsor sponsors a Flexible Benefits Plan (hereinafter referred to as the FLEX Plan) which is a "cafeteria plan" within the meaning of Section 125 of the Internal Revenue Code of 1986 as amended, and regulations issued thereunder, for all employees participating in the Plan Sponsor's health or welfare benefits plan; and WHEREAS, the Plan Sponsor wishes to contract with an independent third party administrator to perform certain supervisory services with respect to the FLEX Plan and to process reimbursement requests submitted under the FLEX Plan; and WHEREAS, the TPA desires to contract with the Plan Sponsor to provide such supervisory and reimbursement services with respect to the FLEX Plan, as set forth below; and WHEREAS, the parties wish to enter into this Agreement to set forth the obligations and duties of both parties with regard to such supervisory and reimbursement services. THEREFORE, in consideration of the promises and mutual covenants contained herein, the Plan Sponsor and the TPA enter in to this Agreement for administrative services for the FLEX Plan. SECTION 1. DEFINITIONS 1.7 "HIPAA" means the Health Insurance Portability and For the purposes of this Agreement the following words and Accountability Act of 1996, as it may be amended from ?hrases have the meanings set forth below, unless the context time to time, and all regulations applicable thereto. clearly indicates otherwise and, wherever appropriate, the singular will include the plural and the plural will include the 1.8 "Participant" is any employee, retiree or COBRA singular beneficiary who is properly enrolled for and entitled to participate in the FLEX Plan and who submits expenses 1.1 "Calendar Year" means January 1 through for reimbursement from the FLEX Plan. December 31 of the same year. 1.9 "Plan" means the Flexible Benefits Plan for the 1.2 "COBRA" means the Consolidated Omnibus Budget Employees of City of Kalispell, which is the subject of Reconciliation Act of 1985, as amended, together with this Agreement and which the Plan Sponsor has all regulations applicable thereto. established pursuant to the Plan Document. 1.3 "Covered Services" means the care, treatments, 1.10 services or supplies described in the Plan Document as eligible for reimbursement from the FLEX Plan. 1.4 "Employer" means the Plan Sponsor and any successor organization or affiliate of such Employer which assumes the obligations of the FLEX Plan and this Agreement. 1.5 "ERISA" means the Employee Retirement Income Security Act of 1974, as amended, together with all regulations applicable thereto. 1.6 "Fee Schedule" means the listing of fees or charges for services provided under this Agreement. This Fee Schedule may be modified from time to time in writing 1.11 by the mutual agreement of the parties. The Fee Schedule is contained in Appendix A and is a part of this Agreement. "Plan Administrator" means the Employer and/or entity designated by the Plan Sponsor which is responsible to manage the day-to-day functions of the FLEX Plan and make all discretionary decisions regarding Plan terms and managing Plan assets. The Plan Administrator may employ persons or firms to process Reimbursement Requests and perform other Plan -connected services. For the purposes of the Employee Retirement Income Security Act of 1974, as amended, and any applicable state legislation of a similar nature, the Employer will be deemed to be the Plan Administrator of the FLEX Plan unless by action of the Board of Directors or equivalent authority the Employer designates in writing an individual or committee to act as Plan Administrator. "Plan Document" means the instrument or instruments that set forth and govern the duties of the Plan Sponsor and eligibility and benefit provisions of the FLEX Plan which provide for before -tax payment of premium for the FULL FLEX ASA Page 1 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 employee health and welfare plan and the A. This is a contract for administrative services reimbursement of Covered Services. only as specifically set forth herein; and 1.12 "Plan Sponsor" will be as defined in Section 3(16)(A) of B. The TPA will not be obligated to disburse more ERISA and means the entity and any successor entity in payment for Reimbursement Requests or or organization, which is responsible for and which has other obligations arising under the FLEX Plan created, established and maintains an employee health than the Plan Sponsor will have made and welfare benefit plan and/or FLEX Plan for the available in the Reimbursement Account; and benefit of a group or groups of employees. Plan Sponsor includes any successor organization or affiliate C. This Agreement will not be deemed a contract of such Plan Sponsor which assumes the obligations of of insurance under any laws or regulations. the FLEX Plan and this Agreement. The TPA does not insure, guarantee or underwrite the liability of the Plan Sponsor 1.13 "Plan Year" means the twelve-month period of time under the FLEX Plan. The Plan Sponsor has beginning with the effective date of the FLEX Plan as total responsibility for payment of before -tax specified in the Plan Document. premium for the employee health and welfare benefits plan, for Reimbursement Requests 1.14 "Reimbursement Account" means an account utilized for under the FLEX Plan and all expenses reimbursement for Covered Services. For purposes of incidental to the FLEX Plan. this Agreement, the Reimbursement Account means the funds deposited for before -tax payment of premium for 2.4 Except as specifically set forth herein, this Agreement the employee health and welfare benefits plan and for will inure to the benefit of and be binding upon the Reimbursement Requests. parties hereto and their respective legal successors provided, however, neither party may assign this 1.15 "Reimbursement Request" means a request by a Agreement without the prior written consent of the other, Participant for reimbursement for Covered Services which consent will not be unreasonably withheld. There from the FLEX Plan. are no intended or unintended third -party beneficiaries to this Agreement, and this Agreement will not be 1.16 "Summary Plan Description" means the document construed in any manner as to create same. required to be provided under Sec. 102 of ERISA that describes the terms and conditions under which the 2.5 Any dispute as to the applicability of this Agreement FLEX Plan operates. between the parties or the respective rights and F obligations of the parties under this Agreement which 1.17 "Working Day" will mean a regular business day that is the parties are unable to resolve, will be determined by not a recognized federal or banking holiday, and arbitration in Missoula, Montana. Either party may specifically excluding any Saturday or Sunday. submit the dispute to arbitration before a single arbitrator and in accordance with the rules of the SECTION 2. RELATIONSHIP OF THE PARTIES American Arbitration Association. The party that does not substantially prevail will pay the cost of such 2.1 The Plan Sponsor delegates to the TPA only those arbitration. The decision of the arbitrator will be final and powers and responsibilities with respect to binding upon the parties and may be filed with any court development, maintenance and administration of the of competent jurisdiction and enforced as judgment of FLEX Plan that are specifically enumerated in this that court. Agreement. Any function not specifically delegated to and assumed by the TPA in writing pursuant to this 2.6 It is agreed by the parties to this Agreement that any Agreement will remain the sole responsibility of the Plan cause of action brought by either party to this contract Sponsor. The Plan Sponsor retains the responsibility must be made within two (2) years of the date of for any obligations under the Consolidated Omnibus occurrence of any alleged breach, infraction or dispute, Budget Reconciliation Act (COBRA) of 1985, as or within two (2) years of the termination date of this amended, and obligations under the Health Insurance Agreement, whichever occurs first. All parties agree this Portability and Accountability Act of 1996 (HIPAA) is a voluntary waiver by parties regardless of any other unless this Agreement and the Fee Schedule in applicable state or federal statute of limitations. Appendix A expressly include provisions and fees for COBRA or HIPAA administrative services by the TPA. 2.7 The TPA agrees to be duly licensed as a Third Party Administrator to the extent required under applicable 2.2 The TPA is acting as an independent contractor for law and agrees to maintain such licensure throughout purposes of this Agreement. As such, the TPA is not a the term of this Agreement. fiduciary and does not assume any liability or responsibility for any breach of duty or act of omission 2.8 The TPA may secure the services of actuaries, by Plan Sponsor. computer service firms, insurance consultants, legal counsel, accountants and any other entities that it 2.3 The parties acknowledge that: deems necessary in performing its duties under this Agreement. At the discretion of the TPA such services FULL FLEX ASA Page 2 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 may be performed directly by it, wholly or in part, through a subsidiary or affiliate of the TPA or under an agreement with an organization, agent, advisor or other person of its choosing. Any such services resulting in a charge not agreed to in the Fee Schedule must first be authorized in writing by the Plan Sponsor. The TPA will be entitled to rely, without investigation or inquiry, upon any written or oral information or communication of the Plan Sponsor or Agents, including but not limited to: Consultants, Actuaries, Attorneys, Accountants, auditors, or Brokers retained by the Plan Sponsor. 2.9 ALLEGIANCE will not be bound by any notice, directive or request unless and until it is received in writing at the mailing address or fax number shown below: 2806 SOUTH GARFIELD STREET MISSOULA, MT 59801 (406) 523-3149 Neither Plan Sponsor nor Plan Administrator will be bound by any written notice, directive or request unless and until it is received in writing at its primary place of business or fax number shown below: 201 15T Avenue E. Kalispell, MT 59901 (406) 758-7758 2.10 The parties to this Agreement acknowledge that the TPA will have no obligation of any sort, express or implied, in this contract to provide Plan Sponsor with any proprietary, confidential or trade secret information of TPA. The Plan Sponsor is entitled to its claims information and other information which the Plan Sponsor and Plan Administrator are required to retain by applicable law, but any proprietary, confidential or trade secret information of the TPA shall be removed from such information. The TPA will not disclose proprietary, confidential or trade secret information to the Plan Sponsor without the Plan Sponsor first executing a legally binding Confidentiality and Non - Disclosure Agreement regarding such information. SECTION 3. THE TPA's RESPONSIBILITIES Plan elections applicable to each Participant based on information submitted by the Plan Sponsor, and maintain Plan records regarding Reimbursement Requests, denials of Reimbursement Requests, and Reimbursement Requests pended. 3.3 Upon request of Plan Sponsor, TPA will perform 25% Key Employee Concentration discrimination testing for the Plan referenced in this Agreement. However, by providing these services, TPA is not acting as Plan Sponsor's legal counsel or tax advisor. All services provided by TPA under this paragraph should be reviewed by Plan Sponsor's legal counsel and tax advisors. 3.4 The TPA will perform the following specific services for Plan Sponsor as requested: A. Project estimated costs relating to the FLEX Plan. B. Draft and prepare FLEX Summary Plan Description for review and approval by Sponsor's legal counsel. C. Assist with the introduction of Plan provisions and procedures to Sponsor's electing employees through materials and meetings arranged by agreement between Sponsor and the TPA. D. Prepare reports as required by law for the financial management and administrative control of the FLEX Plan for use by Sponsor. E. Provide to Plan Sponsor, upon request, a copy of all Plan documents which employees are entitled to examine under ERISA and any other related documents. Said documents will be limited to insurance contracts, if any, and documents required to be filed with the U. S. Department of Labor. There will be a $0.15 per page copy charge assessed for all copies produced hereunder. The TPA will provide the following FLEX Plan 3.5 The Employer and not the TPA, is responsible Supervisory and Reimbursement Services for the Plan for preparing and filing the IRS Form 5500 on Sponsor. The fees for these services are stated in the or before the due date. The TPA will provide Fee Schedule in Appendix A. the necessary information to enable the Plan Sponsor to complete and file an IRS form 5500 annual report, if requested, at least thirty (30) SUPERVISORY SERVICES days prior to the date such filings are due. 3.1 The TPA will assist Plan Sponsor in developing and REIMBURSEMENT PROCESSING SERVICES designing the FLEX Plan and any amendments, revisions or modifications, subject to approval by Plan 3.6 As specified under the FLEX Plan, the TPA will: Sponsor or Plan Sponsor's attorney. A. Promptly process and prepare disbursement to 3.2 The TPA will maintain FLEX Plan records based on pay valid Reimbursement Requests submitted eligibility information submitted by the Plan Sponsor as by participating employees. to the dates on which a Participant's eligibility commences and terminates, maintain Plan records of B. Provide a proper accounting and billing to Plan FULL FLEX ASA Page 3 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 Sponsor of Reimbursement Requests paid. to pay the Reimbursement Requests as they occur. C. Maintain current and complete records and 3.13 The TPA will maintain local telephone service and toll - files of Reimbursement Requests and free telephone lines for inquiries made by Participants payments for each participating employee regarding the status of their Reimbursement Requests. according to the TPA's current practices. The TPA may record such telephone calls. 3.7 The TPA agrees to be duly licensed as a Third Party 3.14 The TPA will respond to Reimbursement Request Administrator to the extent required under applicable inquiries by a Participant, the estate of a Participant, an law and agrees to maintain such licensure throughout authorized member of a Participant's family unit, or the the term of this Agreement. Participant's authorized legal representative. 3.8 The TPA will possess throughout the term of this 3.15 The TPA will maintain information that identifies a Agreement an in -force fidelity bond or other insurance Participant in a confidential manner. The TPA agrees to as may be required by state and federal laws for the take all reasonable precautions to prevent disclosure or protection of its clients. Additionally, the TPA agrees to the use of premium payment information or comply with any state or federal statutes or regulations Reimbursement Request information for a purpose regarding its operations. unrelated to the administration of the FLEX Plan. 3.9 The TPA will process enrollment forms for Participants 3.16 Plan Sponsor may provide its own Plan Document and in the FLEX Plan and answer enrollment inquiries; Summary Plan Description at its expense, used by TPA create and maintain enrollment records for Participants for review and approval by Plan Sponsor's legal and distribute FLEX Plan materials supplied by the Plan counsel, subject to review and approval by TPA. Sponsor to new Plan Participants. 3.10 The TPA will process Reimbursement Requests incurred by Participants according to the terms of the Plan Document as construed by the Plan Sponsor. The TPA will establish and maintain usual and customary Reimbursement Request review procedures within the usual standard of care in the TPA industry. The TPA will take reasonable measures and precautions to prevent the reimbursement of improper requests. The TPA will not be liable for fraud, misrepresentation or errors by any Participant or for errors in Reimbursements made to Participants in good faith. When all necessary documents and Reimbursement Request form information have been received and the Reimbursement Request has been adjudicated, a Reimbursement check or draft will be remitted on the next Reimbursement disbursal date provided that the Plan Sponsor has provided funds for such Reimbursement. All Reimbursement Requests will remain in a processed but pended status until funded by the Plan Sponsor. Customer Service Representatives of the TPA will inform any Participant who inquires about any Reimbursement Request which is pended for lack of funds that such Reimbursement Request has been received and processed and is pending receipt of funds. No further explanation will be required of the TPA by the Plan Sponsor under such circumstances. 3.11 The TPA will notify Participants in writing of ineligible Reimbursement Requests received. 3.17 The TPA will maintain a Reimbursement Request file on every Reimbursement Request reported to it by the Participants. Copies of such records will be made available to the Plan Sponsor during a regularly scheduled Working Day at the office of the TPA for consultation, review, and audit upon advance notice of a minimum of fourteen (14) Working Days. The Plan Sponsor will pay for any audit made at its request. A fee of fifteen cents ($.15) per photo copy will be paid by the Plan Sponsor or Plan auditor on behalf of the Plan Sponsor for any Reimbursement Request or other record. The TPA will charge an hourly fee of $100 for executive or professional time, $50 per hour for department manager time and $25 per hour for clerical time spent in cooperation with such consultation, review and audit. 3.18 The TPA will, upon termination of this Agreement, save all records at the TPA's principal administrative office. Reimbursement request files will be kept in secure storage facilities for at least six (6) years following the termination of a Plan Year or as required by ERISA. Copies of any materials in storage will be available to Plan Sponsor for a copy fee of fifteen cents ($.15) per page copied plus a retrieval fee of ten dollars ($10.00) per box or CD ROM diskette accessed. At the end of the six-(6) year period, the TPA will destroy all records. 3.19 The TPA will perform special Reimbursement Request history research projects upon request by the Plan Sponsor. A separate fee may be required depending upon the complexity of such request. 3.12 The TPA will process, issue, and distribute 3.20 The TPA will provide non-proprietary information and Reimbursement checks or drafts as instructed by the documents as requested by the Plan Sponsor to brokers Plan Sponsor to Participants. The TPA will notify the and agents designated by the Plan Sponsor, provided, Plan Sponsor of the Reimbursement Request amount however, if the Plan Sponsor has entered into an agent required to be deposited to the Reimbursement Account of record agreement with any agent or broker, and the FULL FLEX ASA Page 4 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 TPA has notice of the same, the TPA will not be required to provide any information or documentation to other agents or brokers unless or until Plan Sponsor has terminated the agent of record agreement and notified the agent of record of the termination. The TPA will have the express right to contact any agent of record to verify the agent of record agreement has been terminated. 3.21 The TPA will have no obligation whatsoever with regard to the Plan Sponsor's obligations and responsibilities under the Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985, as amended, or the Health Insurance Portability and Accountability Act (HIPAA) of 1996, unless specifically requested by Plan Sponsor, in which case TPA's responsibilities for COBRA administration are stated in the COBRA Appendix attached hereto and made a part hereof by this reference. 3.22 Upon request TPA will provide certain limited bank account management services for the reimbursement Account, for the fees and upon the conditions set out in Reimbursement Account Management Services Appendix attached hereto and made a part hereof by this reference. SECTION 4. PLAN SPONSOR OBLIGATIONS 4.1 Plan Sponsor will furnish to the TPA the following reports and information to allow effective performance by the TPA: A. Certification of participation in the FLEX Plan and such other information as may be necessary for processing Reimbursement Requests. B. Prompt reconciliation of: (1) The itemized monthly billing provided by the TPA listing employees covered under the FLEX Plan, and; This information will be provided in a format acceptable to the TPA and will include the following for each Participant: name and address, Social Security number, date of birth, type of participation, sex, relationship to employee, changes in participation, date participation begins or ends, and any other information necessary to determine eligibility and participation levels under the FLEX Plan. Plan Sponsor assumes the responsibility for the erroneous disbursement of reimbursements by the TPA in the event of error or neglect on the Plan Sponsor or Employer's part of providing eligibility and participation information to the TPA, including but not limited to, failure to give timely notification of ineligibility or termination of a former Participant. 4.4 Plan Sponsor will resolve all Plan ambiguities and disputes relating to the eligibility of a Participant, Plan participation, denial of Reimbursement Requests or decisions regarding appeal, or denial of Reimbursement Requests, or any other Plan interpretation questions. The Plan Sponsor will respond to any written request made by the TPA within ten (10) working days. (2) The amount of premiums and contributions elected by each participating employee for the billing period. 4.5 In the event the Plan Sponsor does not reconcile the contribution listing, the TPA will reconcile the contribution listing at the rates shown in the Fee Schedule in Appendix A. 4.2 Plan Sponsor will give notice of the establishment of the FLEX Plan to its employees and will be responsible for distributing copies of the Summary Plan Description to 4.6 participating employees. 4.3 Plan Sponsor will maintain current and accurate Plan eligibility and participation records, verify Participant eligibility and submit this information if requested by the TPA, to the TPA at its designated mailing address. The TPA will administer and process Reimbursement Requests in accordance with this Agreement if the Plan Document and Summary Plan Description are clear and unambiguous as to the validity of the Reimbursement Requests and the Participants' eligibility for participation under the FLEX Plan, but will have no discretionary authority to interpret the FLEX Plan or adjudicate Reimbursement Requests. If processing a Reimbursement Request requires interpretation of ambiguous Plan language, and the Plan Sponsor has not previously indicated to the TPA the proper interpretation of the language, then the Plan Sponsor will be responsible for resolving the ambiguity or any other dispute. The Plan Sponsor's decision as to any Reimbursement Request (whether or not it involves a Plan ambiguity or other dispute) will be final and binding unless modified or reversed by a court or regulatory agency having jurisdiction over such matter. Plan Sponsor will prospectively fund the Reimbursement Accounts each pay period by depositing funds deducted from Participants' wages into the Reimbursement Account. If additional funding is required to pay claims, Plan Sponsor shall advance funds in a timely manner, but in no event later than thirty (30) days after notice from the TPA of the required funding amount, so pended claims can be released. Plan Sponsor will not demand or require the TPA, under any circumstances, to issue checks or drafts for Reimbursement Requests or any other costs arising out of the subject matter of this Agreement, unless the Plan Sponsor has so authorized and has previously deposited sufficient funds to cover such payment(s). FULL FLEX ASA Page 5 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8.2009 4.7 Plan Sponsor will provide the TPA with copies of any and all revisions or changes to the FLEX Plan within five (5) Working Days of the effective date of the changes. 4.8 Plan Sponsor will provide, and timely distribute, all notices and information required to be given to Participants, maintain and operate the FLEX Plan in accordance with applicable law, maintain all record keeping, and file all forms relative thereto pursuant to any federal, state, or local law, unless this Agreement specifically assigns such duties to the TPA. 4.9 Plan Sponsor will at all times acknowledge that it is the Plan Sponsor, Plan Administrator, and Named Fiduciary, as these terms are defined in ERISA or other applicable law. As such, Plan Sponsor retains full discretionary control and authority and discretionary responsibility in the operation and administration of the FLEX Plan. 4.10 Plan Sponsor will pay any and all taxes, licenses, and fees levied, if any, by any local, state, or federal authority in connection with the FLEX Plan. Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985,.as amended, or the Health Insurance Portability and Accountability Act (HIPAA) of 1996, unless Plan Sponsor has specifically requested TPA to provide COBRA administrative services, in which case TPA's responsibilities for COBRA administration are stated in the COBRA Appendix attached hereto and made a part hereof by this reference. 4.19 If the Plan Sponsor elects Set -Up Services Only, as shown on the Fee Schedule in Appendix A, and elects not to have the TPA provide Re -Enrollment and Discrimination Testing Services, the Plan Sponsor retains sole responsibility for Discrimination Testing, and the TPA will have no responsibility for the same. Further, if these services are not elected, the TPA will have no responsibility whatsoever for notifying Plan Sponsor of changes in, and required compliance with, the laws applicable to this Plan, including Plan Document revisions required for such compliance. The Plan Sponsor will remain solely responsible for remaining apprized of such future changes in laws and required compliance with regard to Plan Documents. 4.11 Plan Sponsor will hold confidential information obtained 4.20 that is proprietary to the TPA or information or material not generally known by personnel other than management employees of the TPA. 4.12 Plan Sponsor will pay, in accordance with the Fee Schedule, the TPA's fees for services rendered under this Agreement. Unless otherwise agreed, the TPA may withdraw from the applicable account any fee then due to the TPA prior to application of the funds in the applicable account to pay Reimbursement Requests or any other costs arising out of the FLEX Plan or the subject matter of this Agreement. 4.13 Plan Sponsor will maintain any fidelity bond or other insurance as may be required by state or federal law for the protection of the FLEX Plan and Participants. 4.14 Plan Sponsor will notify the TPA of any requests for FLEX Plan documents or written inquiries about Reimbursement Requests processed under the FLEX Plan. The Plan Sponsor has sole responsibility for preparing and filing IRS Form 5500 if applicable. SECTION 5. DURATION OF AGREEMENT 5.1 This Agreement shall commence on January 1, 2010, and end on December 31, 2010. This Agreement shall automatically renew at the end of each term for an additional twelve (12) month period, under the same terms, conditions and Fee Schedule unless modified or terminated as described below. 5.2 In the event of a change in the Fee Schedule for a subsequent twelve (12) month period, this Agreement shall renew upon acceptance by Plan Sponsor of a fee quote from the TPA for the succeeding twelve (12) month period. The fee quote described in this subsection must be accepted, in writing, by Plan Sponsor prior to the renewal date for the period to which the fee quote applies. Nonacceptance of the fee quote prior to such renewal date shall cause this Agreement to lapse and terminate at 12:01 o'clock a.m. on that renewal date. 4.15 Plan Sponsor will maintain a supply of election forms, Reimbursement Request forms, Compensation 5.3 Reduction Agreement forms, and other documents provided by the TPA, and will make them available to participating employees. 4.16 Plan Sponsor will submit timely payment for enrollment services and administrative fees as stated in Appendix A. 4.17 Plan Sponsor will provide all reports and documents required from time to time to satisfy governing law or to promote effective FLEX Plan operation. 5.4 1.18 Plan Sponsor retains sole responsibility for Plan Sponsor's obligations and responsibilities under the Either party may terminate this Agreement at any time upon providing the terminating party with thirty (30) days prior notice of intent to terminate unless both parties agree to waive such advance notice. All obligations of the TPA to process benefits under the FLEX Plan are terminated on the effective date of termination even though a reimbursable expense arose prior to the termination of this Agreement. At the option of the party initiating the termination, the other party may be permitted a cure period (of a length determined by the party initiating the termination) to cure any default. Failure of Plan Sponsor to provide funds for Reimbursement Requests or to make contributions to the FLEX Plan will result in the termination of this FULL FLEX ASA Page 6 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 5-2009 Agreement thirty (30) days from the date of written 5.8 The Plan Sponsor may, at its option, terminate this notice to Plan Sponsor of the lack of funds. Agreement with ten (10) days written notice upon the occurrence of any one or more of the following events 5.5 Upon termination of this Agreement, the TPA shall pertaining to the TPA: provide an accounting and reconciliation to Plan Sponsor within sixty (60) days after the effective date of A. Insolvency; termination. Together with said accounting and reconciliation, the TPA shall return to Plan Sponsor all B. Court appointment of a permanent receiver for remaining funds of Plan Sponsor and/or its employees all or substantially all of the TPA's assets; held by the TPA. C. A general assignment of the benefit of creditors 5.6 Any amendment which affects only the Fee Schedule, by the TPA; Appendix A, may be made, in writing signed by all parties, and without other formal amendment of this D. The filing of a voluntary or involuntary petition Agreement. All fee quotes accepted by Plan Sponsor for of bankruptcy, if such petition is not dismissed renewals of this Agreement will be incorporated into this within forty-five (45) days of the date of filing, Agreement as amendments to the Fee Schedule, provided that an order for relief from automatic Appendix A. stay has been obtained, or with respect to a Chapter 11 proceeding, that the bankrupt or 5.7 The TPA may, at its sole option, terminate this Bankruptcy Trustee fails to reaffirm this Agreement with ten (10) days written notice upon the Agreement and provide adequate assurances occurrence of any one or more of the following events pursuant to 11 USC 365; pertaining to the Plan Sponsor: E. The TPA engages in any unethical business A. The Plan Sponsor fails to pay administration practice or conducts itself in a manner which in fees or other fees for the TPA's services upon the reasonable judgment of the Plan Sponsor presentation for Pavment and in accordance may be a violation of any federal, state, or with the Fee Schedule; other government statute, rule, or regulation; or B. The Plan Sponsor engages in any unethical F. The TPA loses its licensure or certification business practice or conducts itself in a required by law to continue its business or manner which in the reasonable judgment of continue as third -party administrator. the TPA may be a violation of any federal, state, or other government statute, rule, or 5.9 Plan Sponsor specifically acknowledges that the TPA regulation; incurs ongoing costs for staffing, long term planning, maintenance of customer service support and other C. The Plan Sponsor, through its acts, practices, costs connected with providing services to Plan or operations, exposes the TPA to any existing Sponsor's Plan, and that the notice of termination and or potential investigation or litigation; termination date provisions of this Agreement provide adequate notice to the TPA so that unnecessary costs D. The Plan Sponsor loses its licensure or are not incurred by the TPA if Plan Sponsor terminates certification required by law to continue the this Agreement. In that regard, it is specifically agreed FLEX Plan; by Plan Sponsor that in the event that Plan Sponsor either fails to provide the advance notice for termination E. Insolvency; required by this Agreement, the Plan Sponsor shall pay to the TPA a fee equal to two times the amount of Plan F. Court appointment of a permanent receiver for Sponsor's administrative fees payable to the TPA for the all or substantially all of the Plan Sponsor's month immediately prior to the date notice of termination assets; is received. The amount payable under this provision shall be as liquidated damages incurred by the TPA for G. A general assignment of the benefit of creditors the costs recited in this subsection, in lieu of specific by the Plan Sponsor; or calculation of the same, and not as a penalty. H. The filing of a voluntary or involuntary petition 5.10 In the event this Agreement is terminated for any reason of bankruptcy, if such petition is not dismissed and Plan Sponsor cannot be located following within forty-five (45) days of the date of filing, reasonable efforts by TPA, TPA shall charge a $50.00 provided that an order for relief from automatic per check administrative charge for its efforts to return stay has been obtained, or with respect to a any stale dated funds (defined as a check with an Chapter 11 proceeding, that the bankrupt or original issue date greater than 180 days) belonging to Bankruptcy Trustee fails to reaffirm this Plan Sponsor or belonging to a plan participant who, Agreement and provide adequate assurances likewise, cannot be located. The administrative charge pursuant to 11 USC 365. may be paid from any funds of the Plan Sponsor held by TPA, or billed directly to the Plan Sponsor. This FULL FLEX ASA Page 7 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 provision shall survive termination of this Agreement. 5.11 TPA, in its sole discretion may provide run out services upon the termination of this agreement. The Run out period, not to exceed 3 months, will be determined by the Plan Sponsor at the time of notification of the termination. If no run out time is specified, the TPA cease all claims processing on the date of termination. Run out services will consist solely of processing claims incurred by a Participant prior to the date of termination of this agreement, but submitted no later than the end of the run out period. Run out services will be provided by the TPA only if at the time of termination of this agreement, all fees due the TPA and all plan funding are paid and current. TPA will not provide run out services if the above conditions are not met, or if termination is a result of any of the conditions listed in paragraph 5.7 of this Agreement. The run out fee, which is payable in advance, will be an amount equal to the amount of Plan Sponsor's administrative fees payable to the TPA for the month immediately prior to the date notice of termination multiplied by the run out time in months. Upon determination of the run out period, a run out fee schedule will be issued to the Plan Sponsor as an Appendix B to this agreement. SECTION 6. LIMITATIONS AND INDEMNIFICATION 6.1 In performing its obligations in this Agreement, the TPA is acting only as an independent contractor. Plan Sponsor shall be deemed to be Plan Administrator, unless Plan Sponsor designates an individual or committee to act as Plan Administrator. For purposes of the Employee Retirement Security Act of 1974 as amended from time to time and any applicable State legislation of a similar nature, Sponsor will be deemed to be Administrator of the FLEX Plan, unless Sponsor designates an individual or committee to act as Administrator. In no instance will the TPA be deemed to be or be, Administrator of the FLEX Plan for purposes of the Employee Retirement Security Act of 1974, as amended from time to time. 6.2 The TPA will not be liable for, and will not advance its funds for payment of Reimbursement Requests under the FLEX Plan. The TPA will not be considered the insurer or underwriter of the liability of Plan Sponsor to provide benefits for the employees participating under the FLEX Plan. Plan Sponsor will have final responsibility and liability for Reimbursement Requests in accordance with the FLEX Plan. 6.3 The TPA will indemnify, defend, save and hold the Plan Sponsor harmless from and against any and all claims, suits, actions, liabilities, losses, penalties or damages including court costs and attorney's fees with respect to the FLEX Plan which directly result from or arise out of the dishonest, fraudulent, grossly negligent or criminal acts of the TPA or its employees, except for any acts taken at the specific direction of the Plan Sponsor. 1.4 The Plan Sponsor will indemnify, defend, save, and hold the TPA harmless from and against any and all claims, suits, actions, liabilities, losses, penalties or damages, including court costs and attorneys' fees, to the extent that such claims, losses, liabilities, damages and expenses arise out of or are based upon the gross negligence, fraudulent, criminal or dishonest acts of Plan Sponsor, its agents and employees in the performance of their duties, a release of data by the TPA to the Plan Sponsor, or an interpretation of the FLEX Plan by the Plan Sponsor on which the TPA acts. SECTION 7. MISCELLANEOUS 7.1 This Agreement, together with all addenda, exhibits, and appendices supersedes any and all prior representations, conditions, warranties, understandings, proposals, or other agreements between the Plan Sponsor and the TPA hereto, oral or written, in relation to the services and systems of the TPA, which are rendered or are to be rendered in connection with its assistance to the Plan Sponsor in the administration of the FLEX Plan. 7.2 This Agreement, together with the aforesaid addenda, exhibits, and appendices constitutes the entire Administrative Services Agreement of whatsoever kind or nature existing between or among the parties. 7.3 The parties hereto, having read and understood this entire Agreement, acknowledge and agree that there are no other representations, conditions, promises, agreements, understandings, or warranties that exist outside this Agreement which have been made by either of the parties hereto, which have induced either party or have led to the execution of this Agreement by either party. Any statements, proposals, representations, conditions, warranties, understandings, or agreements which may have been heretofore made by either of the parties hereto, and which are not expressly contained or incorporated by reference herein, are void and of no effect. 7.4 This Agreement may be executed in two or more counterparts, each and all of which shall be deemed an original and all of which together shall constitute but one and the same instrument. 7.5 Except as provided herein, no changes in or additions to this Agreement shall be recognized unless and until made in writing and signed by all parties hereto. 7.6 In the event any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason and in any respect, such invalidity, illegality, or unenforceability shall in no event affect, prejudice, or disturb the validity of the remainder of this Agreement, which shall remain in accordance with its terms. 7.7 The Plan Sponsor will notify the TPA within ten (10) Working Days of any inquiry made by any Participant or authorized representative of any Participant related to Plan Documents, Plan Records, Reimbursement Requests, disputes, threatened litigation, lawsuits pertaining to the FLEX Plan or any inquiry made by any FULL FLEX ASA Page 8 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8.2009 federal or state authority regarding the FLEX Plan. 7.8 In the event that either party is unable to perform any of its obligations under this Agreement because of natural disaster, labor unrest, civil disobedience, acts of war (declared or undeclared), or actions or decrees of governmental bodies (any one of these events which is referred to as a "Force Majeure Event'), the party who has been so affected shall immediately notify the other party and shall do everything possible to resume performance. Upon receipt of such notice, all obligations under this Agreement shall be immediately suspended. If the period of non-performance exceeds fourteen (14) Working Days from the receipt of notice of the Force Majeure Event, the party whose ability to perform has not been so affected may, by giving ten (10) Working Days written notice, terminate this Agreement. 7.9 All notices required to be given to either party by this Agreement shall, unless otherwise specified in writing, be deemed to have been given three (3) days after deposit in the U.S. Mail, first class postage prepaid, certified mail, return receipt requested. Any official notice to the TPA will be mailed to the attention of the President at 2806 South Garfield Street, Missoula, MT 59801. The TPA will not be bound by any notice, directive or request unless and until it is received in writing at this address. Any official notice to the Plan Sponsor will be mailed to the attention of the Human Resource Director at 201 152 Avenue E., Kalispell, MT 59901. The Plan Sponsor will not be bound by any notice, directive or request unless and until it is received in writing at this address. 7.10 The TPA has adopted an Affirmative Action Policy that is in compliance with Section 49-3-101 to Section 49-3- 303 MCA. Employees hired by the TPA are hired on the basis of merit and qualifications; and there is no discrimination on the basis of race, color, religious creed, political ideas, sex, age, marital status, physical handicap, national origin or ancestry by persons performing this Agreement. Qualifications mean such abilities as are genuinely related to competent performance of the particular occupational task. 7.11 This Agreement shall be interpreted and construed in accordance with the laws of the state of Montana except to the extent superseded by federal law. 7.12 No forbearance or neglect on the part of either party to enforce or insist upon any of the provisions of this Agreement shall be construed as a waiver, alteration, or modification of the Agreement. FULL FLEX ASA Page 9 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8.2009 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed on their behalf by their duly authorized representatives, effective as of the date first above written. CITY OF KALISPELL BY: -I _ _ �94ignature NAME: TeP W. Mitton TITLE: Human Resources Director ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. 13% Signature NAME: Ronald K. Dewsnup TITLE: President, General Manager FULL FLEX ASA Page 10 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 APPENDIX A FEE SCHEDULE AND FINANCIAL ARRANGEMENT 1. FEE SCHEDULE The Plan Sponsor and the TPA hereby agree to the compensation schedules set forth below as being the sole compensation to the TPA for any of its services which relate to the FLEX Plan. Monthly fees are based upon Plan Participant enrollment as of the beginning of the month. Annual Administration fees shall be payable in advance and, if such amount is determined by the monthly Plan Participant enrollment, will be reconciled annually on the contract anniversary date. In the event that this Agreement is terminated prior to the end of any twelve-month contract period, the amount of annual fee will be determined by the first month enrollment times twelve. Plan Sponsor shall pay THE TPA the following fees as indicated: SERVICE CHECK TO AMOUNT DUE DATE DUE ELECT A. Set-up Fee !X_ $600.00 Within 30 days of invoice date (Only applicable to new clients, otherwise strictly for information) B. Monthly Service Fee FSA JX_ $4.75/participant/month Within 30 days of invoice date or $50.00/month minimum (Service Fee/sponsor group) C. Annual Re -Enrollment Fee* _X_ $400.00 Within 30 days of invoice date (Includes re -enrollment of group annually into software system, changes to Plan Document and Summary Plan Description, and any other changes required for the Flex Plan to remain in compliance with current federal and state law.) D. Hourly fee of $50.00 for reconciliation of contribution listing and related accounting services. E. Hourly fee of $100.00 for welfare plan consulting. Such services must be agreed to in advance by the Plan Sponsor. F. Hourly fee of $100.00 per hour for audit assistance services and any other services provided by the TPA not specifically provided for in this Agreement. G. Electronic Payment Card Service _X_ $1.00 /participant/month Within 30 days of invoice date H. Fee for COBRA services _X_ Included in per participant per month fee Initials (Plan Sponsor) Initials (TPA) FULL FLEX ASA Page 11 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 APPENDIX B REIMBURSEMENT ACCOUNT MANAGEMENT SERVICES APPENDIX TPA ACCOUNT TPA maintains certain bank accounts for the convenience of its client Plan Sponsors to be used to hold funds for payment of claims under flexible benefit medical expense and dependent care reimbursement plans for which TPA provides services. The Plan Sponsor has requested that, as part of the services under this Agreement, that TPA allow Plan Sponsor to use said Reimbursement Accounts, and TPA has agreed to allow Plan Sponsor use of such accounts upon the following terms: 1. The accounts are not Trust Accounts, nor are they to be deemed to be Trust Accounts for any purpose, provided, however, the funds in such accounts are held for the. benefit of Plan Sponsor, not TPA, and shall not be deemed the property of TPA for any reason or purpose. 2. TPA does not in any manner, express or implied, act as a Trustee of the accounts. 3. TPA will provide ministerial services with regard to the accounts, including but limited to the following: a. Reconciliation of the accounts. b. Payment of any applicable bank charges and service fees. c. Reports of bank account activity. d. Compliance with bank procedures and requirements. e. Production of check stock. f. Deposit, withdrawal and transfer of funds. g. Issuance of checks from those accounts based upon the direction of the Plan Sponsor and/or the express terms of any Plan Document. 4. The funds deposited in such accounts shall be considered to be the property of the entity that provided the funds for deposit and shall not in any manner be considered or implied to be plan assets as defined by ERISA, or any other applicable law. 5. To the extent any of the accounts above referenced are interest bearing accounts, the interest from such accounts shall be retained by TPA as compensation for the services listed above. Upon termination of this agreement, TPA will transfer all remaining funds of Plan Sponsor in the benefit claims payment account, excluding accrued interest, back to Plan Sponsor, or Plan Sponsor's designee. Except as stated above, TPA shall have no further obligations regarding the above banking accounts. TPA shall not be considered for any manner or for any purpose to be an investment manager as that term is defined by ERISA or other applicable law. At the end of each Plan Year of Plan Sponsor's plan, after TPA has adjudicated all eligible reimbursement claims of the specific Plan Year in accordance with the terms of the Plan Document, all flexible benefit accounts will be reconciled, and any amounts subject to forfeiture according to the terms of the Plan document will be transferred by TPA out of the benefit plan claims payment account and to Plan Sponsor or Plan Sponsor's designee, except upon request of the Plan Sponsor an amount not to exceed 2months of contributions, may be retained to pay for the costs and reimbursements of the first 2 month's of operation of the Plan for the succeeding year. ❑ PLAN SPONSOR ACCOUNT TPA provides certain bank account management services for the convenience of its client Plan Sponsors who maintain their own Reimbursement Accounts for purposes of payment of claims and other fees for their self funded flexible benefits medical expense and dependent care reimbursement plans. The Plan Sponsor has requested, as part of the services under this Agreement, that TPA provide such account management services and TPA has agreed to provide the specific services as follows, upon the following terms: The accounts for which TPA provides services are not Trust Accounts, nor are they to be deemed to be Trust Accounts for any purpose. 2. TPA does not in any manner, express or implied, act as a Trustee of the accounts. 3. TPA will provide ministerial services with regard to the accounts, including but limited to the following: a. Reconciliation of the accounts b. Payment of any applicable bank charges and service fees c. Distribution of bank statements d. Compliance with bank procedures and requirements e. Production of check stock f. Deposit, withdrawal and transfer of funds g. Issuance of checks from those accounts based upon the direction of the Plan Sponsor and/or the express terms of any Plan Document 4. The funds deposited in such accounts shall be considered to be the property of the entity that provided the funds for deposit and shall not be in any manner considered or implied to be plan assets as defined by ERISA, or any other applicable law. Except as stated above, TPA shall have no further obligations regarding the above banking accounts. 6. TPA shall not be considered for any manner or for any purpose to be an investment manager as that term is defined by ERISA or other applicable law. FULL FLEX ASA Page 12 of 17 FLEX SNGL EMP ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 8-2009 APPENDIX C COBRA ADMINISTRATIVE SERVICES AGREEMENT FOR MEDICAL REIMBURSEMENT FLEXIBLE SPENDING PLAN This COBRA Administrative Services Agreement (hereinafter "Agreement") is entered into January 1, 2010, by and between CITY OF KALISPELL (hereinafter "Plan Sponsor"), whose address and phone number are 201 is` Avenue E., PO Box 1997, Kalispell, MT 59901, and ALLEGIANCE COBRA SERVICES, INC., (hereinafter "TPA"), whose address and phone number are 2806 S. Garfield St, PO Box 2097, Missoula, MT 59806; (406) 721-2222. WHEREAS, the Plan Sponsor and/or the plan administrator of the group health plan sponsored by the Plan Sponsor is required to perform certain duties pursuant to continuation of benefits coverage for its medical reimbursement flexible spending plan (the Plan). WHEREAS, the Plan Sponsor has selected the TPA to perform certain nondiscretionary and ministerial duties pursuant to the Plan Sponsor's continuation of benefits coverage. NOW THEREFORE, in consideration of the terms and conditions hereinafter set forth, the parties agree as follows: SECTION 1: Definitions 1.1 "COBRA" means the Consolidated Omnibus Budget Reconciliation Act of 1985 or the Public Health Service Act, as amended or interpreted from time to time, and applicable regulations. 1.2 "COBRA Participant" means any person who is properly enrolled for and entitled to benefits from the Plan, pursuant to COBRA continuation coverage. 1.4 "ERISA" means the Employee Retirement Income Security Act of 1974, as amended and interpreted from time to time, together with applicable regulations. 1.5 "HIPAA" means the Health Insurance Portability and Accountability Act of 1996, as amended or interpreted from time to time, together with applicable regulations. 1.10 "Qualifying Event" means: 2.1 1.6 "Plan" means the medical reimbursement flexible spending plan (FSA) which is the subject of this Agreement and which the Plan Sponsor has established pursuant to the Plan Document. 2.2 1.7 "Plan Administrator" means the person or entity designated by the Plan Sponsor to manage the Plan and make all discretionary decisions regarding Plan terms and managing Plan assets. 1.8 "Plan Participant" is any employee, retiree or COBRA beneficiary who is properly enrolled and eligible for benefits under the Plan. 1.9 "Qualified Beneficiary" means a covered employee under the Plan. 2.3 a. Termination of employment of the employee (except for termination as a result of gross misconduct), or reduction of hours of employment causing the employee to become ineligible for coverage. SECTION 2: Relationship of Parties Independent Contractor. Plan Sponsor acknowledges that the TPA is an independent contractor as defined in section 39-71-120 of the Montana Code Annotated, as amended, for purposes of this Agreement. As such, the TPA is not an agent or employee of Plan Sponsor and does not assume any liability or responsibility for any breach of duty or act of omission by Plan Sponsor. Plan Fiduciary. Plan Sponsor acknowledges and agrees that the performance by the TPA of its obligations under this Agreement does not make the TPA a plan administrator, plan sponsor, or fiduciary as defined by ERISA, and Plan Sponsor will not identify the TPA or any of its affiliates as such. The Plan Sponsor further acknowledges and agrees that it is the plan sponsor, plan administrator, and named fiduciary as defined by ERISA. As such, Plan Sponsor retains full discretionary authority, control, and responsibility for the operation and administration of the Plan. No Legal or Tax Advice. Plan Sponsor acknowledges APPENDIX C: COBRA SERVICES AGREEMENT APX C: COBRA SVCS ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 2008 Page 13 of 17 and agrees that the TPA will not be deemed to be a 3.8 legal or tax advisor as a result of the performance of its duties under this Agreement. 2.4 Subcontractors. The TPA may subcontract the services of computer companies, consultants, attorneys, accountants, and other organizations that it deems necessary in the performance of its obligations under this Agreement. At the discretion of the TPA, such 3.9 services may be performed directly by the TPA, wholly or in part, through a subsidiary or affiliate of the TPA or under an agreement with an organization, agent, or other person of its choosing. Any such services resulting in a fee not agreed to in Appendix A, Fee Schedule and Financial Arrangement in the Administrative Services Agreement between Plan Sponsor and Allegiance Benefit Plan Management, shall have prior written authorization by the Plan Sponsor. 2.5 Third Party Administrator Licensure. The TPA 3.10 represents that it is licensed and/or registered as a third party administrator in the following states: Montana, California, Colorado, Idaho, Kansas, Nebraska, North Dakota, Oregon, South Dakota, Utah, Washington, 3.11 Wisconsin, and Wyoming. SECTION 3: Responsibilities of Plan Sponsor 3.1 Initial Notice: If applicable, Plan Sponsor will notify the TPA within thirty (30) days after employees enroll in 4.1 Plan Sponsor's Plan, of such enrollment to allow the TPA to send the employee an initial COBRA notice. 3.2 Qualifying Event Notice: Plan Sponsor will notify the TPA or cause the TPA to be notified when employees have a Qualifying Event within 30 days of the 4.2 employee's termination from employment for any reason including gross misconduct, or reduction of employment hours. 3.4 Qualified Beneficiary Information: Plan Sponsor will 4.3 provide the TPA the following information with notice of a Qualifying Event: a. The name, address, and Social Security number of 4.4 the employee. 3.6 Plan Sponsor Plan, Changes, and Amendments: Plan Sponsor will notify the TPA of any changes in benefits, eligibility and/or premiums for Plan Sponsor's Plan, in 4.6 accordance with the terms of the Administrative Service Agreement for the Plan Sponsor's Plan. 3.7 COBRA Premiums: Plan Sponsor will determine the amount to be charged for COBRA premiums and notify the TPA of the same, in writing, upon execution of this Agreement. Plan Sponsor will notify the TPA in writing of any premium changes at least thirty (30) days prior to the effective date of the change or as soon as reasonably possible thereafter. 4.7 COBRA Election Forms: If Plan Sponsor receives requests for COBRA coverage, Plan Sponsor will record on the form the date it was received by Plan Sponsor. Plan Sponsor will fax a copy of the form to the TPA on the date it is received by Plan Sponsor, and will mail a copy of the same to the TPA within five (5) days of receipt by Plan Sponsor. Premium _ Pavments Received from COBRA Participants: If Plan Sponsor receives premium payments directly from COBRA Participants, Plan Sponsor will notify the TPA in writing on the date of receipt, or cause the TPA to be notified in writing on the date of receipt, of the premium amount, the name of the COBRA Participant(s) for whom the premium applies, date of receipt, and period for which the premium applies. Plan Sponsor shall forward premium checks received to the TPA for deposit into the premium account. Initial Grace Period: Plan Sponsor designates that the initial 45 day grace period for the premium payment will begin on the date of COBRA election. Other: Plan Sponsor will provide any other information required by the TPA to perform its obligations under this Agreement. SECTION 4: COBRA Services of the TPA Initial Notice. If applicable, within fourteen (14) days of receipt of notice from Plan Sponsor of a newly -enrolled employee and/or spouse, the TPA will mail to the employee an initial notice of COBRA continuation coverage rights. Enrollment Packet: Within 14 days of receipt of notice from the Plan Sponsor of a Qualifying Event, the TPA will mail to Qualified Beneficiaries a notice of the right to elect COBRA continuation coverage. Enrollment of Qualified Beneficiaries: The TPA will enroll all Qualified Beneficiaries who elect COBRA continuation coverage within the time permitted by law. Notice of Open Enrollment. The TPA will notify COBRA participants of any open enrollment periods held for employees under Plan Sponsor's Plan. Post -Election Notices: The TPA will provide all post election notices to employees required by applicable law, including but not limited to notice of ineligibility for COBRA continuation coverage, notice of nonpayment of premium, and notice of termination of COBRA coverage. If the notice of ineligibility is due to the employee's termination of employment for gross misconduct, the Plan Sponsor shall be solely responsible for the determination of gross misconduct. Plan Changes and Amendments: The TPA will inform COBRA Participants under the Plan of any changes in APPENDIX C: COBRA SERVICES AGREEMENT APX C: COBRA SVCS ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 2008 Page 14 of 17 benefits, eligibility requirements, or premiums of the Plan. The obligations of the TPA under this subsection will be limited to mailing to COBRA Participants, copies of all Plan amendments, changes, modifications, or other notices as received from the Plan Sponsor. 4.8 Customer Service Toll -Free Line: The TPA will provide 6.2 customer service assistance regarding COBRA issues to Plan Sponsor and beneficiaries under Plan Sponsor's Plan through a toll -free telephone number during regular business hours. 4.9 COBRA Participant Premiums: The TPA will bill COBRA Participants for the premiums as designated by Plan Sponsor and in accordance with applicable law. The TPA will not be required to bill for any premium amount that does not comply with applicable law. The TPA will direct COBRA Participants to make COBRA premium payments payable to Allegiance COBRA Services and to send payments to the TPA for deposit into the premium account. If the TPA receives premium checks made payable to Allegiance COBRA Services, the TPA will endorse them over to Allegiance COBRA Services. The TPA will collect COBRA premiums and deposit them no less frequently than weekly The TPA will establish, or cause to be established, a system to credit the premium payments to the appropriate Qualified Beneficiary or COBRA Participant. 4.10 Late Premium Payments: If the TPA receives a premium payment past the premium due date (including any grace period provided by law or the Plan), the TPA will return the payment to the sender with a notice that it cannot be accepted. The TPA will return the payment to the sender, with such notice, within five (5) days of receiving the payment. liability to any person or entity regarding the processing of premium payments. Provided the TPA acts in accordance with this Agreement, the TPA will have no liability to any person or any entity for loss of COBRA coverage as a result of late or nonpayment of premium. Failure of Plan Sponsor to Notify: The TPA will provide all notices to COBRA Participants and Qualified Beneficiaries in accordance with this Agreement. Provided the TPA acts in accordance with this Agreement, the TPA will have no liability to any COBRA Participant or Qualified Beneficiary for failure of the Plan Sponsor to properly notify the TPA and provide the information required for the TPA to perform its obligations under this Agreement. The TPA will have no liability for the accuracy of the information provided by the Plan Sponsor and for any actions taken in reliance upon any such information. 6.3 NSF Checks: This Agreement will not be construed in any manner to require the TPA to collect insufficient funds, "stop -payment" or otherwise dishonored checks, or other negotiable instruments received for premium payments, which are subsequently not paid by the maker. The TPA will not be liable for any losses to Plan Sponsor or Plan Sponsor's Plan as a result of such checks or negotiable instruments. 6.4 Determinations of Gross Misconduct: The TPA shall not make any determinations of any nature regarding whether a Qualified Beneficiary's termination from employment was due to gross misconduct. The TPA shall be entitled to rely upon any determinations of gross misconduct as made by the Plan Sponsor and shall have no liability for actions taken in reliance upon any such information as provided by the Plan Sponsor. SECTION 7: Indemnification 4.11 Notice of Default: The TPA will notify each COBRA 7.1 Plan Sponsor Indemnification: The TPA will indemnify, Participant, in writing, of any default in payment of defend, save and hold the Plan Sponsor harmless from premium, or other default causing loss of coverage, and against any and all claims, suits, actions, liabilities, including the date of default and the date COBRA losses, penalties or damages including court costs and continuation coverage terminated. Notice will be sent attorneys' fees with respect to the Plan to the extent by first class mail within five (5) days following receipt of they are caused by the gross negligence, malfeasance, notice from Plan Sponsor and/or Plan Administrator. or criminal acts or omissions of the TPA or its employees in the performance of its duties under this SECTION 5: TPA Compensation Agreement and for any acts taken at the specific direction of the Plan Sponsor. Plan Sponsor agrees to pay the TPA its compensation for services provided under this Agreement in 7.2 accordance with the terms and conditions outlined in Appendix A, "Fee Schedule and Financial Arrangement" in the Administrative Services Agreement between Plan Sponsor and Allegiance Benefit Plan Management. SECTION 6: Limitations on Liability 6.1 Premium Payments/Loss of Coverage: Except as provided for under section 8.1, the TPA will have no TPA Indemnification: The Plan Sponsor will indemnify, defend, save, and hold the TPA harmless from and against any and all claims, suits, actions, liabilities, losses, penalties or damages, including court costs and attorneys' fees, to the extent that such claims, losses, liabilities, damages and expenses are caused by the gross negligence, malfeasance or criminal acts or omissions of the Plan Sponsor, its agents and employees, in the performance of its duties under this Agreement and in those situations under Section 7 where the TPA is exculpated from liability. APPENDIX C: COBRA SERVICES AGREEMENT APX C: COBRA SVCS ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 2008 Page 15 of 17 SECTION 8: Term and Termination of Agreement 8.1 Term and Renewal Term. This Agreement shall commence on January 1, 2010. This Agreement shall automatically renew at the end of each term for an additional twelve (12) month period, under the same terms, conditions and Fee Schedule unless modified or terminated as described below. 8.2 Termination. This Agreement shall be terminated in accordance with the provisions of Article V: Term and Termination of the Administrative Services Agreement between the Plan Sponsor and Allegiance Benefit Plan Management, Inc. 8.3 Survival: The provisions of Sections 2, 6, and 7 shall survive termination of this Agreement. SECTION 9: General Provisions 9.1 Authorization: Plan Sponsor grants to the TPA the authority to do all acts it deems necessary to carry out the terms of this Agreement. 9.2 Waiver: No forbearance or neglect on the part of either party to enforce or insist upon any of the provisions of this Agreement will be construed as a waiver, alteration, or modification of this Agreement. 9.3 Entire Agreement, Amendments, Modification: This Agreement and any attachments constitute the entire agreement between the parties with respect to its subject matter. This Agreement supersedes all existing agreements and all other oral, written or other communications between them concerning its subject matter. This Agreement or any attachment shall not be amended or modified except as agreed upon in writing and signed by the parties. If any such modification or amendment increases the direct costs to the TPA under this Agreement, the Plan Sponsor agrees to pay any increases in direct costs that the TPA reasonably expects to incur as a result of such modification. 9.7 Notice of Threatened Litigation: The Plan Sponsor will notify the TPA within ten (10) days of any threatened litigation, lawsuits or regulatory complaints or inquiries pertaining to the subject matter of this Agreement, or any inquiry made by any federal or state authority regarding the same. 9.8 Compliance with Laws. The TPA shall, in the performance of its obligations under this Agreement, comply with applicable federal, state or local laws, rules and regulations, including the Montana Human Rights Act, the Civil Rights Act of 1964, the Age Discrimination Act of 1975, the American Disabilities Act of 1990, and Section 504 of the Rehabilitation Act of 1973. In accordance with section 49-3-207, Montana Code Annotated, the TPA agrees that the hiring of persons to perform the Agreement will be made on the basis of merit and qualifications and there will be no discrimination based upon race, creed, religion, color, national origin, sex, age, physical or mental disability, marital status, or political ideas in the right to obtain and hold employment. 9.9 Service of Notice. Neither party will be bound by any notice, directive or request unless and until it is received in writing, or by facsimile transmission, or by e-mail address at the addresses in this subsection. All notices given to either party under this Agreement shall, unless otherwise specified in writing, be deemed to have been given three (3) days after deposit in the U.S. Mail, first class postage prepaid, certified mail, return receipt requested.; date of facsimile transmission; or date of e- mail transmission 9.4 Severability: If any provision of this Agreement is held to be invalid, illegal, or unenforceable by any court of final jurisdiction, it is the intent of the parties that all other provisions of this Agreement be construed to remain fully valid, enforceable, and binding on the 9.10 parties. 9.5 Agreement Counterparts: This Agreement may be executed in two or more counterparts, each and all of 9.11 which will be deemed an original and all of which together will constitute but one and the same instrument. 9.6 Assignment. Neither party shall assign, transfer, or subcontract any portion of this Agreement without the 9.12 prior written consent of the non -assigning party. Notice to the TPA shall be directed to: Ronald K. Dewsnup, President and General Manager Allegiance Benefit Plan Management, Inc., 2806 South Garfield St., PO Box 3018, Missoula, MT 59806-3018; Phone: (406) 721-2222; Fax: (406) 721-2252; Email: rdewsnui)@abpmtpa.com. Notice to the Plan Sponsor shall be directed to: Terry W. Mitton, Human Resources Director. City of Kalispell, 201 1 st Avenue E., PO Box 1997, Kalispell, MT 59901; Phone: (406) 758-7757; Fax: (406) 758-7758; Email: tmitton@kalispell.com. Choice of Law and Venue. This Agreement shall be governed and construed in accordance with the laws of the State of Montana. Costs and Attorney Fees. If either party breaches or defaults in the performance of their obligations under this Agreement, the breaching party will pay all reasonable attorney fees and costs incurred by the non - breaching party as a result of such breach or default. Arbitration. Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall APPENDIX C: COBRA SERVICES AGREEMENT APX C: COBRA SVCS ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 2008 Page 16 of 17 be settled by arbitration administered by the American Arbitration Association in accordance with its 9.13 Headings: Section headings are included only for Commercial Arbitration Rules, unless otherwise stated convenient reference and do not describe the sections in this provision, and judgment upon the award rendered to which they relate. by the arbitrator may be entered in any court having jurisdiction thereof. The locale for arbitration under this 9.14 Interpretation of Words: Words denoting the singular provision shall be Missoula, Montana, unless otherwise include the plural and vice versa. agreed by the parties. � V y\-- Initials (Plan Sponsor) Initials (TPA) APPENDIX C: COBRA SERVICES AGREEMENT APX C: COBRA SVCS ALLEGIANCE BENEFIT PLAN MANAGEMENT, INC. REV. 2008 Page 17 of 17