Some Water Utility Customers Experiencing Bank Bill Pay Processing ErrorsFOR IMMEDIATE RELEASE
Public Service Announcement
Some Water UƟlity Customers Experiencing Bank Bill Pay Processing Errors
April 29, 2026 – Kalispell, MT — An issue with a bill payment processing center
may have affected recent customer payments made through bank bill pay
(electronic payments initiated through a financial institution). This issue does not
impact customers enrolled in automatic payments (autopay).
Due to an error by a third-party processing center, some bank bill pay payments
were posted to incorrect accounts. As a result, some customers may see
payments reflected on their current bill that were not intended for their account,
while others may find that their payment was not applied at all.
Customers who use bank bill pay are strongly encouraged to review their most
recent utility bill and payment history to confirm whether their payment was
correctly applied. If a payment appears that does not belong to the account, or if
a payment is missing, please contact customer service at 406-758-7745 as soon as
possible so we can contact the processor on your behalf and resolve the issue.