Gold Cross Services-----------------------------
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August 25, 2025
Kalispell Fire Department
Proposal For Ambulance Billing Services
Respectfully Submitted by
GOLD £ROSS SERVICES, INC.
Corporate Office:
1717 South Redwood Road
Salt Lake City, UT 84104
801-972-3600
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TABLE OF CONTENTS
Executive Summary ....................................................................... 1
Company Introduction ....................................................................... 3
Firm/Individual Profile ................................................................... 4
Scope of Project ............................................................................ 6
Billing Process ................................................................................... 6
Collection Rates ................................................................................. 9
General & Technical Requirements ............................................. 11
Related Experience with Similar Projects ............... .' .................... 12
References ................................................................................... 13
Training ....................................................................................... 14
Price Proposal ............................................................................. 15
A. Executive Summary
Executive Summary
Gold Cross is a locally owned Utah corporation with over 56 years of experience in billing and
collecting ambulance transportation and fire department claims in Utah, Idaho, Arizona and
Montana. Our competent and professional patient account representatives oversaw the billing
of over One Hundred and Twenty-Four Thousand (124,000) ambulance transports in 2024
which totaled over Three Hundred and Sixteen ($316,000,000.00) million dollars billed for in
ambulance claims for the same year. We did this while achieving a high degree of accuracy and
customer satisfaction. We are committed to providing this same level of customer service to
Kalispell Fire Department.
Our people make the difference. We understand the current EMS market and payer mix for
ambulance services. We have an extensive database that we refer to often in assisting us to
assure we have the correct billing information on all patients. Our knowledgeable and
experienced billing representatives are current on all federal and state regulations regarding
ambulance billing practices.
We believe that it is more effective to help people through the insurance claims process than it
is to pressure them to pay the bill first and then seek reimbursement from their insurance
company. Our practice is to bill every insurance company that will allow us to bill them, both
primary and secondary, and then work with the patient or responsible party on any remaining
balance due.
Our process works! Because we operate an ambulance service, we understand the importance
of revenue growth and the necessary elements needed to collect every dollar we can. Those
entities that we provide with ambulance and fire billing and collection services have seen an
increase in collection rates, a substantial growth in revenue and a quicker turnaround in cash
received. Let us share our vast experience with your City.
We are excited to offer our time-proven billing system to Kalispell Fire Department. We feel you
will achieve a high level of success while maintaining good relations with your customers. Prior
to making your important decision, we invite you to come to our facility for a site visit and allow
us the opportunity to introduce ,you 'to t~~ people and infrastructure that will be used to service
your accounts.
As an added convenience to your patients, Gold Cross Billing has a secure online patient
portal. This patient portal allows patients access to their ambulance account 24 hours a day 7
days a week. It gives the patient the ability to easily update demographic information, check
Kalispell Fire Department
Ambulance Billing Services 1
current balances, update insurance information, upload pertinent documents, retrieve itemized
statements and letters, and make a payment or set up a payment plan.
Our clients remain up to date on current collection efforts through our online client portal which
provides a real time dashboard showing patient transports, collection efforts, outstanding
liabilities and an overall running total of funds that have been garnered; our in house
programmers are constantly making changes to our computer programs to assure a seamless
integration of patient information from all our software programs and services into one, making
us more proficient in our collection efforts. Please feel free to check out gcsbilling.com and click
learn more for a preview of our user interface and more information on how you can easily access
your billing and collection data at any time. Gold Cross Billing Services also provides our clients
with customized collection reports within 24 hours of request.
In addition, Gold Cross Billing Services utilizes top-tier information security and IT assurance
services to safeguard all collection information. Gold Cross Services regularly conducts practice
drills to train and prepare staff for any emergency that would require a failover to our off-site
mirrored computer system. The mirrored system ensures that all bil~ng data is always replicated
thus minimizing the loss of data in the event of a hardware or software failure, further reducing
any need to duplicate work that is lost during an emergency.
Gold Cross Billing Services continues to reinvest in our company to become better at what we
do. Each year, we continue to develop techniques, efficiencies, and enhanced technology
methods to keep us on the cutting edge of collections. Recently, Gold Cross Billing Services
developed techniques that identify when the patient's health insurance deductible has been met.
By doing so Gold Cross Billing Services ensures that more dollars are received from health
insurance companies.
In the spring of 2025 Gold Cross Services acquired Sole Stone Reimbursement Services of
Missoula, Montana. Along with incorporating the Missoula staff into the Gold Cross workflow,
Tyler Peterson and his team have successfully negotiated contracts with all the existing Sole
Stone clients, welcoming them into the Gold Cross fold. We look forward to bringing our vast
knowledge and experience in billing and collection of ambulance transports to the communities
of Montana.
We hereby declare that this proposal is being submitted without collusion with any other
person or entity submitting a proposal or with any employee or representative of the Kalispell
Fire Department.
Kalispell Fire Department
Ambulance Billing Services 2
Company Introduction
Gold Cross Services Inc's. headquarters are located in Salt Lake City, Utah and was founded in
1968 by R. Gene Moffitt. Since our inception, we've focused on serving the community,
promoting health and safety, and meeting the individual needs of our customers.
Gold Cross has the experience of billing and collecting ambulance transports for over 56 years.
Our experience with these accounts allows us to make more efficient collection efforts since we
may already have your patient's demographic information on file from previous contact with
them. We have built relationships with many communities and have a great understanding of the
needs and demographics of the population.
Gold Cross owns and operates the largest EMS medical billing center in Utah devoted solely to
accounting functions. Our staff includes over fifty (50) employees who assist in all aspects of the
billing and collection process. We have operated in Salt Lake City as a Utah registered
corporation since 1968, with our current billing offices located at the address below:
Corporate Office:
Gold Cross Services, Inc.
1717 South Redwood Road
Salt Lake City, UT 84104
Open Mon.-Fri. 8:00 AM to 5:00 PM
Montana Division:
Gold Cross Services, Inc.
2600 S Garfield St
Missoula, MT 59801
We will work with Kalispell Fire Department on a personal basis to assist with fee schedules,
policies and procedures relating to ambulance billing and collection. Gold Cross will meet with
the City either in person or virtually on a schedule determined by the City. These meetings
between Tyler Peterson or John Ungaretti of Gold Cross and the City can be invaluable fo both
agencies in coordinating collection efforts .and responding to the needs of each agency.
Our success in maintaining our clients' highest satisfaction has resulted from our regular phone
calls and face-to-face meetings; complete billing transparency and open accounting practices; a
concerted effort to remain current on all federal and state billing regulations; and an outstanding
working relationship with all our clients'.
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Ambulance Billing Services 3
B. Firm/Individual ~rofile
Let us introduce you to some of our staff!
R. Gene Moffitt. Chairman of the Board and CEO
Mr. Moffitt founded Gold Cross Ambulance in 1968. His 56+ years of experience
includes extensive periods of direct involvement in ambulance service billing and
collection. In 2000, Mr. Moffitt was nationally recognized with the J. Walter Schaefer
Memorial Award for Excellence and in 2013 was presented the Lifetime Achievement
Award for his long-term commitment to the American Ambulance Association.
Michael S. Moffitt. President
Mr. Moffitt has been with the company for over 45 years and is currently President of
Gold Cross Services, Inc. He is a member of the Utah State EMS committee appointed
by Governor Leavitt in 2002, and the American Ambulance Association Ethics
Committee . He is a graduate of the Ambulance Service Management Institute.
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Tyler Peterson. Director of Billing Services
Tyler joined Gold Cross in July 1991. He started as a bill collector then moved to
customer service representative, accounts payable manager, assistant office manager
and now currently serves as the Director of Billing Services. Tyler earned an Associates
of Science from Salt Lake Community College in June of 1998. He graduated from the
University of Utah with a Bachelor's Degree in Business Management. He completed
the American Ambulance Association Management Training Institute Ambulance
Service Management Program in October of 2002. Mr. Peterson has direct involvement
in the American Ambulance Association and has sat on national boards that fight for
increased ambulance revenue from the federal government. His membership in other
associations introduces him and his team to the latest technology in ambulance billing
and collection techniques.
Justin Davis. Billing Office Manager
Justin joined Gold Cross in 2023 . ·He· graduated from Southern Virginia University in 2022
with a Bachelor's Degree in Business Management and Leadership. He oversees the day-
to-day billing and collection operations at Gold Cross. This includes keeping employees
trained and up to date on changes in any billing processes ~ ensuring that accounts are
worked thoroughly and in a timely manner, making sure that goals are met.
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Ambulance Billing Services 4
John Ungaretti. Montana Office Manager
John has managed ambulance billing teams for 26 years. Also working as a Paramedic,
John has a vast understanding of the EMS Industry. He oversees the day-to-day billing
in the Montana office. His focus is to ensure the ongoing success of Gold Cross, and our
clients based in Montana and Idaho. John is a NAAC Certified Ambulance Coder, a
Certified Ambulance Compliance Officer, a Certified Documentation Specialist, and a
Certified Ambulance Privacy Officer.
Joan Ungaretti. Ambulance Billing Clerk
Joan Has worked in ambulance billing for 27 years. Joan has been in charge of data entry
and coding . She is an integral part of the ongoing success of Gold Cross, and our clients
based in Montana and Idaho. Joan is also a NAAC Certified Ambulance Coder as well
as a Certified Ambulance Compliance Officer and Certified Ambulance Privacy Officer.
Christine Lance. Accounts Receivable Team Lead
Christine joined Gold Cross in March 1996. She started as a customer service
representative and account collector. She moved to accounts receivable in 1998 and
has posted cash payments for the last 26 years. She is a valuable a.sset to Gold Cross
with her vast knowledge and experience.
Kristy Conger. Billing Team Lead
Kristy has worked in the billing department since August 1995. Her responsibilities
include billing, collections, customer service and specializing in Medicare billing. She
is current with all Medicare billing regulations. She oversees the billing for other
ambulance services. Kristy is currently the liaison for Provo City Fire Department and
West Valley City Fire Department.
Emilee Parker. Ambulance Billing Clerk
Emilee joined Gold Cross early in 2025 as a Patient Account Representative .. Her
responsibilities include billing,. collections, customer service and speci~lizing in
Medicare billing. Emilee is a NAAC .Certified Ambulance Coder.
WE BELIEVE OUR STAFF MAKES THE DIFFERENCE! With 50+ employees (and growing) currently on
staff to assist our clients and their patients' needs. Gold Cross will gladly provide a list of all current
employees should Kalispell request •
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C. Scope of Project
Billing Process
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Gold Cross, as the billing agent for Kalispell Fire Department, will provide billing and collection
services for emergency medical transport services, Hazmat and standby events as directed by
the City. Gold Cross will provide any forms necessary to capture patient information such as
Physician Certification Statement (PCS), Charity forms, HIPAA forms, and Hazmat incident forms.
At the outset, Kalispell shall provide a written list of base rates, mileage charges, surcharges, and
all other charges it intends Gold Cross to utilize when billing for transportation, disposable
supplies, and other items.
On a daily basis, Gold Cross will receive transport information and supporting documentation
from the City and confirm receipt of that documentation . Kalispell Fire Department will be
responsible for the preparation, accuracy, and submission of all necessary documentation in
order for Gold Cross to complete the billing function . Our experience has shown that collection
rates increase dramatically when the data we receive from on-scene crews is clear and concise .
Receiving data this way allows us to bill more quickly and collect a'C counts faster. Kalispell Fire
Department assumes the responsibility for the accuracy of information forwarded to Gold Cross.
Kalispell Fire Department understands that the documentation must comply with the Centers for
Medicare and Medicaid Services (CMS) and the Health Insurance Portabi,lity and Accountability
Act of 1996 (HIPAA) rules and regulations in effect at the time the ambulance transport is
completed .
After completion of the Patient Care Report (ePCR), all data related to the ePCR will be
transmitted from First Due to Gold Cross via the electronic interface system . Prior to month's
end, any supporting documents outside of the electronic data prepared by Kalispell will be
submitted to Gold Cross offices for storage and auditing purposes and will remain the property
of the City. Gold Cross will prepare all invoices and follow-up mailings in sealed postage paid
envelopes. All mailings will include local and toll-free (800) telephone numbers with language
translation services at no additional cost to the City.
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Ambulance Billing Services 6
Gold Cross will follow at minimum the following billing schedule:
Initial Invoice -Within five (5) days of receipt of the completed ePCR, an initial invoice or a Health
Care Financing Administration (HCFA) form will be sent to the patient or responsible party. Our
system utilizes HCPCS and ICD-10 codes to maximize the payment from insurers. Where
appropriate, Gold Cross will bill and/or re-bill; private insurance, supplemental insurance,
secondary insurance, and worker's compensation carriers according to specific requirements.
Gold Cross has the capability of sending medical claims electronically to all participating
insurance carriers. Gold Cross can also receive payments and explanation of benefits (EOB)
electronically from all participating insurance carriers. This capability greatly reduces the amount
of time it takes to receive and post payments.
Statement -Within thirty (30) business days of receipt of the completed ePCR, Gold Cross will
send out statements showing outstanding balances due. Gold Cross will also use a variety of
letters and phone calls to gain additional information or follow-up to secure insurance payment
on behalf of Kalispell and to remind the patients of their bill. Gold 0oss will contact patients by
phone whose accounts are forty-five (45) days past due to make payment arrangements. Gold
Cross has the ability to send these monthly statements and letters using our in-house mailing
and postage machines. These services will come at no additional cost to Kalispell.
Past Due Statement -Thirty (30) days following the initial statement, Gold Cross will send a past
due statement. During this period, Gold Cross will also use a variety of letters and phone calls
to remind the patients of their bill. Gold Cross will follow up on billings to Medicare, Medicaid,
insurance companies, other third-party payors, and/or patients in accordance with the CMS and
HIPAA rules and regulations in effect at the time the ambulance transport is completed.
Gold Cross has the ability to set up automatic withdrawals from the patients' checking/savings
account or credit card. This can be done through a check by phone or by having a set amount
withdrawn each month until the bill is satisfied. Once these funds are collected through the
Federal Reserve the funds will be automatically deposited into Kalispell's bank account.
Gold Cross has also created a secu~e web portal that allows patients access to their ambulance
account 24 hours a day 7 days ·a week. Jt gives the patient the ability to update demographic
information, check current balances on transports, update insurance information, make a
payment or set up a payment plan.
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Ambulance Billing Services 7
Final Demand -Twenty (20) days following the past due statement, both verbal and written
contact will be undertaken by aggressively utilizing a proven system of billing, collection, phone
calls, letters, and notices.
Gold Cross has a dedicated department that specializes in the collections of accounts that are
90 days or more. A list of unpaid accounts older than 180 days will be provided to Kalispell for
their decision on whether or not to write off the account or pursue further collection action. Our
56 years of billing experience shows there may be times when a "charitable write-off" may need
to occur. Gold Cross will provide these applications and coordinate communication between us,
the responsible party (patient) and the City of Kalispell.
Gold Cross will receive and post payments for Kalispell Fire Department. The receipts will be
deposited on a daily basis. These deposits will be made to an established account in the name
of Kalispell Fire Department with a bank or financial institution of the City's choice.
Gold Cross has the ability to arrange for Kalispell to accept VISA MasterCard, and American
Express credit cards as an alternate method for payment of ambulance services. Kalispell's
customers will also have the ability to pay their ambulance bill via a secure web interface.
In the event an account is overpaid by the patient or insurance provider, a credit balance will be
shown on the account. Gold Cross will submit to Kalispell Fire Department a list of such
occurrences.
For more than 56 years, Gold Cross has used a time-tested system of checks and balances when
submitting bills and posting payments for our customers to ensure the highest reimbursement.
This ensures the accuracy and integrity of our ambulance bills.
All ePCR's and supporting documentation of Kalispell Fire Department will be held in the offices
of Gold Cross and shall be open for review by the City in either a hard copy or an electronic
format during normal business hours. Gold Cross will collect, process, and file all billing record
requests upon obtaining and properly recording any appropriate release forms.
Kalispell Fire Department
Ambulance Billing Services 8
Collection Rates
We understand the outside influences on collections rates. It is easy to quote a collection
rate, but it is another to understand what goes into collections and deliver a superior
return on all billing accounts.
When comparing the collection rates of various vendors of ambulance billing services, it
is very important to understand vendors may differ in the method of calculating their
collection rates.
One method of calculating collection rates is what we will call Method 1. In Method 1
the amount collected (3) is divided by the gross charges (1) this equals a gross collection
rate . (See chart on following page for actual data.) Another method is what we will call
Method 2. In this method the amount collected (3) is now divided by the net charges (2)
this equals a net collection rate.
Net charges are the amount remaining after Medicare, Medicaid and Veterans apply
their federal fee schedules which is significantly less than the State approved ambulance
rates.
For example: 75-year-old Medicare Patient
Ambulance Charge
Medicare Fee schedule applied
Remaining Balance
$1500
$400 (net charge)
$1100
The remaining one thousand one hundred ($1100) dollars must be written off as a
Federal or State mandated discount. Similar regulations also apply to Medicaid and
Veterans.
The collection rate for the City may" differ from those shown below, due to the payor mix
of those transported. If the percentage of the patients transported on Medicare,
Medicaid, and certain other insurance companies is higher or lower in Kalispell than the
companies shown; your collection rate could vary.
Kalispell Fire Department
Ambulance Billing Services 9
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Here are Gold Cross' actual collection rates using both methods for the following billing
customers represented by Company A, B and C as shown below:
Company A* Company B* Company C*
Number of Transports 1,656 3,403 1,038
$
Gross Charges (1) $ 2,940,021.84 $ 5,771,641.53 1,665,483.46
$
Net Charges (2) $ 2,002,212.65 $3,415,819.56 1,103,016.75
Amount Collected (3) $(1,559,359.69) $(2,546,614.21) $(816,261.64)
Write-offs $ (401,786.68) $ (765,544.28) $ (268,791.42)
Adjustments (Finance Charges) $ 34,540.40 $ 35,265.29 $ 23,384.00
Gross Collection Rate (Method 1) 53.04% 44.12% 49.01%
Net Collection Rate (Method 2) 77.88% 74 55% 74.00%
Average Reimbursement per transport $941 $748 $786
Payor Mix
Medicare 25.18% 44.08% 30.06%
Medicaid 12.74% 11.20% 15.13%
Veterans 0.54% 1.67% 0.29%
Fixed 38.47% 56.95% 45.48%
Insurance 51.15% 35.06% 44.89%
Un-insured 10.39% 7.99% 9.63%
Non-Fixed 61.53% 43.05% 54.52%
100.00% 100.00% 100.00%
*Company names have been withheld to protect the financial information of our billing
clients.
Kalispell Fire Department
Ambulance Billing Services 10
D. General and Technical
Requirements"
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Description of Services Provided
With more than 54 years of medical billing experience, Gold Cross has pioneered our proprietary
billing software that is easily customized and adaptable to integrate with our client's chosen electronic
Patient Care Report (ePCR) software. Gold Cross has successfully integrated with several ePCR
programs such as, Image Trend, Zoll RescueNet, ESQ Solutions, Firehouse, and the State of Utah Data
Repository. If First Due ePCR software can send us a NEMSIS compliant .xml file, we can accept an
electronic billing file from the City without modification to our billing and collection software.
Gold Cross, as the billing agent for the City, will provide billing and collection services for emergency
medical transport services, Hazmat and standby events as directed by the City. Gold Cross will
provide any forms necessary to capture patient information such as Physician Certification Statement
(PCS), Charity forms, H IPAA forms, and Hazmat incident forms. At the outset, Kalispell shall provide
in writing a list of base rates, mileage rates, surcharges, and all other charges it intends Gold Cross
to utilize when billing for transportation, disposable supplies, and other items. The monthly reports
provided to the City by Gold Cross will create an audit system that allows the City oversight of their
billed ambulance accounts.
After completion of the ePCR, all data related to the ePCR will be transmitted to Gold Cross via an
electronic interface system. On a daily basis, Gold Cross will receive transport information and
supporting documentation from the City and confirm receipt of that documentation. Gold Cross will
guarantee that daily claim filings will be processed and entered into an electronic medical records
billing system.
Kalispell Fire Department will be responsible for the preparation, accuracy, and submission of all
necessary documentation for Gold Cross to complete the billing function. Our experience has shown
that collection rates increase dramatically when the data we receive from on-scene crews is clear and
concise. Receiving accurate data allows us to bill quicker and collect these accounts faster. Kalispell
Fire Department assumes the responsibility for the accuracy of information forwarded to Gold Cross.
The City understands that the documentation must comply with the Centers for Medicare and
Medicaid Services (CMS) and the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
rules and regulations in effect at the time the ambulance transport is completed.
Prior to the month's end, any supporting documents, outside of the electronic data prepared by the
City, will be submitted to Gold Cross offices for storage and auditing purposes, and will remain the
property of Kalispell. Gold Cross will prepare all invoices and follow-up mailings in sealed postage
paid envelopes. All mailings will include local and toll-free (800) telephone numbers with language
translation services at no additional costs to the City.
Kalispell Fire Department
Ambulance Billing Services 11
E. Related Experience with
Projects Similar to the Scope of
Services
Relevant Project Experience
Project 1: Missoula Emergency Services Inc.
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• Scope: Delivered comprehensive ambulance bill ing services, encompassing claims
processing, payment reconciliation, denial resolution and customer service .
• Relevance: Located in Montana, shows that we have a strong understanding of the
ambulance billing process in your area. After acquiring Sole Stone Reimbursement
Services earlier this year we have a team of employees who specialize and are very
knowledgeable in Montana billing, now combined with Gold Cross resources and
technology.
• Contact: Don Whalen -(406) 549-6495 -Don@missoulaparamedics.com
Project 2: Great Falls Emergency Services Inc.
• Scope: Delivered comprehensive ambulance billing services, encompassing claims
processing, payment reconciliation, denial resolution and customer service.
• Relevance: Another client of ours located in your surroun d_.(ng area showing confidence
in our abi lity to be your successful b i lling agent.
• Contact: John Grohs -(406) 453-5300 -jgrohs@gfes .net
Project 3: Park City Fire Department
• Scope: Delivered comprehensive ambulance billing services, encompassing claims
processing, payment reconciliation, denial resolution and customer service.
• Relevance: Park City, Utah is a large tourist attraction, especially in the winter. Our success
as their billing agent shows our ability to bill across all payor mixes and for patients who
not only live outside the State but across the globe. Billing for Park City also displays our
ability to keep up with a higher influx of transports during certain times of the year.
• Contact: Ashley Lewis -(435) 940 2503 -alewis@pcfd.org
Project 4: American Fork City Ambulance
• Scope: Delivered comprehensive ambulance billing services, encompassing claims
processing, payment reconciliation, denial resolution and customer service.
• Relevance: Gold Cross has performed medical billing and accounts receivable ·services
for American Fork City,.Ambulance since 1990. This highlights our ability to satisfy our
clients in the long term as we continue to grow and advance
• Contact: Aaron Brems, Chief -(801) 7 63-3045 -abrems@americanfork.gov
Kalispell Fire Department
Ambulance Billing Services 12
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F. References
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Current Client List
Gold Cross Services provides billing and collection services to over 55 clients. Listed
below is a small sampling of our references.
South Jordan Fire Department
10655 S Redwood Road
South Jordan, Utah 84095
Ryan Lessner, Deputy Chief
801-254-0948
Email : rlessner@sjc.ut.gov
Ephraim Ambulance Association
44 West Center St.
Ephraim, Utah 84627
Christi Johnson, President
435-851-1737
Email: christi@epambulance.org
Pleasant Grove Fire Department
70 South 100 East
Pleasant Grove, Utah 84062
Andrew Engemann, Chief
385-248-0071
Email: aengemann@pgcity.org
South Davis Metro Fire Service Area
255 South 100 West
Bountiful, Utah 84010
Greg Stewart, Chief
801-677-2400
Email: gstewart@sdmetorfire.gov
Flaming Gorge Fire & EMS
95 North 100 West
Manila, Utah 84046
Casey Olsen , EMS Director
435-784-3210
Manti City Ambulance
50 South Main
Manti, Utah 84642
Michelle Francks, Treasurer
435-835-4631
Email: michellefrancks@yahoo.com
City of West Jordan
7602 Jordan Landing
West Jordan, Utah 84088
Derek Maxfield, Fire Chief
801-260-7300
Email: derek.maxfield@wjordan.com
Provo City Corporation
351 West Center Street
Provo, Utah 84601
Jeremy Headman , Chief
801-852-6318
Email : jheadman@provo.utah.gov
West Valley City Fire Department
3600 South Constitution Blvd.
West Valley City, Utah 84119
John Evans, Chief
801-963-3336
Email : john.evans@wvc-ut.gov
Lehi City Corporation
153 North 100 East
Lehi , Utah 84043
Jeremy Craft, Chief
801-768-7130
colsen@flaminggorgefireandems.gov Email : jcraft@lehi-ut.gov
Draper City Fire Department
780 E 12300 S
Draper, Utah 84020
Clint Smith, Chief
801-576-6582
Email: clint.smith@draper.ut.us
M~pleton City EMS
.-125 W 4.00N
Mapleton, Utah 84664
Nick Glasgow, Fire Chief
801-806-9142
Email: nglasgow @mapleton.org
Kalispell Fire Department
Ambulance Billing Services
Unified Fire Authority
3 3 80 South 900 West
Salt Lake City, Utah 84119
Kate Turnbaugh, Senior Accountant
3 85-468-9063
Email : ktumbaugh @ufa-slco.org
Spanish Fork City Ambulance
775 North Main Street
Spanish Fork, Utah 64660
Jordan Hales, Treasurer
801-804-4522
Email: jhales@spanishfork.org
Hurricane Valley Fire SSD
202 E State Street
Hurricane , UT 84 73 7
Joe Decker, Chief
435-635-9562
Email: jdecker@hvfssd.org
Bluffdale City Fire Department
14350 South 2200 West
Bluffdale, Utah 84065
Matt Evans, Fire Chief
801-254-2200
Email: maevans @bluffdale.gov
Murray City Corporation
5025 South State Street
Murray, Utah 84107
Joey Mittelman, Chief
801-264-2780
Email : jmittelman@murray.utah.gov
Sandy City Corporation
10000 Centennial Parkway
Sandy, Utah 84070
Brett Neumann, Budget & Billing Manager
801-568-7128
Email: bneumann@sandy.utah .gov
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G. Training
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Training
Our experience has shown that collection rates increase dramatically when the data we
receive from on-scene crews is clear and concise. Receiving data this way allows us to
bill quicker and collect accounts faster. Upon request Gold Cross will hold training
sessions regarding billing practices and the need to collect pertinent information on all
billing topics. These training sessions are vitally important when industry standards
change. These training sessions will be conducted on an as needed basis when
deemed necessary by either Kalispell Fire Department or Gold Cross.
Gold Cross will meet with and provide training for field crews on proper patient care
reporting documentation as requested by Kalispell Fire Department management. We
will provide this type of training as deemed necessary by the Fire Department.
Kalispell Fire Department
Ambulance Billing Services 14
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H. Price Proposal
Pricing
The monthly fee charged to Kalispell Fire Department for these products and services
will be 6.5% of the total sum of all net collections (after refunds) on a monthly basis. All
contingency fees are inclusive of our proposed price for services. There are no additional
costs to Kalispell Fire Department outside of Gold Cross' proposed monthly fee. All
efforts and costs to collect on an ambulance account will not require the City to
reimburse Gold Cross for any additional costs that it may accrue during the contract
period.
Gold Cross will submit an invoice for services along with supporting documentation
showing the total deposited amounts and refunds from the previous month for Kalispell
Fire Department. This invoice will be due upon receipt and is payable by either check or
EFT, whichever is more convenient for the City.
Kalispell Fire Department
Ambulance Billing Services 15