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2919 W 1711' Ave - Suite 217, Longmont, CO
80503
720.900.0101
www.captivatebilling.com
CoverLetter ...................................................................................................................................... 2
Executive Summary...........................................................................................................................
3
Expert EMS Billing and Consulting Services from Captivate Billing....................................................................................3
Elevating EMS Billing with Specially Trained Staff..............................................................................................................3
KeyPersonnel................................................................................................................................... 3
Scope of Project and Approach.......................................................................................................... 4
Streamline Your Billing Process with Captivate.................................................................................. 5
Timelinesfor Project. ....... __ ................ ...... ...... I ............................................................ I ............ " ... .... ... I ......................... 6
General and Technical Requirements ................................................................................................ 7
YourRole in the Billing Process . ....................................................................................................................................... 7
Teamsto Support Your Needs............................................................................................................................................7
UnderstandingOur Billing Processes................................................................................................. 9
Captivate Billing Key Performance Indicators(KPIs)...........................................................................................................9
InsuranceRefusal Avoidance..............................................................................................................................................9
Self -pay Invoicing and Payment Pursuit Process..............................................................................................................10
InsuranceVerification Process..........................................................................................................................................10
CleanClaim Submission....................................................................................................................................................10
Submitting Patient Run Reports Electronically to Captivate Billing..................................................................................11
Accessingthe Captivate Billing System .............................................................................................................................1.1
Developinga Master Fee Schedule...............................................................................................................................I...11
RepeatPatient Recognition..............................................................................................................................................12
Contractual Allowances & Write-Offs...............................................................................................................................12
CMSRenewal.......................................................................................................................................................
Payment Processing Solutions., .......... ....... ..................................................................................................................... 12
Captivate Billing Cybersecurity Protocols..................................................................................................12
Related Experience with Projects Similar to the Scope of Services....................................................13
References......................................................................................................................................14
Training..........................................................................................................................................14
Pricing: ...........................................................................................................................................
1S
Statement of Compliance................................................................................................................15
We have more to share...................................................................................................................15
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August 25, 2025
City Clerk
City of Kalispell
201 First Avenue East
Kalispell, MT 59901
Dear Selection Committee,
Captivate Billing is pleased to submit this proposal for EMS Billing Services in response to your Request
for Proposals. Since our founding in 2016, we have specialized in delivering customized, compliant, and
results -driven EMS billing solutions for municipal and county agencies nationwide.
We fully meet the City of Kalispell's requirements, including the ability to integrate directly with your
First Due Records Management System to securely retrieve and process ePCRs. We currently have this
integration with multiple clients. Our NAAC-certified coders, compliance officers, and experienced
billing team will manage the entire revenue cycle — from claim creation to account closure — with
accuracy, transparency, and respect for your patients.
We will provide all reporting, training, and consulting services described in the RFP, and guarantee
timely processing, HIPAA compliance, and quarterly on -site reviews.
We look forward to the opportunity to serve as your trusted EMS billing partner.
Sincerely,
7-
Chris Berg
Chief Executive Officer
Captivate Billing
Office: (720) 900-0103
Cell: (512) 415-7890
cberg@captivatebilling.com
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I Expert EMS Billing and Consulting Services from Captivate Billing
Captivate Billing was founded by Chris Berg in 2016 after a distinguished career in EMS software at
ZOEE and ESO. Drawing on his deep industry knowledge and experience, Chris recognized the need for
an EMS billing company that focuses on client needs and delivers custom-tailored billing, reporting, and
consulting services that go above and beyond the competition. Today, Captivate Billing provides EMS
billing services to emergency and non -emergency markets nationwide. Our staff has decades of
combined EMS billing experience and detailed technical knowledge of our ESO billing system. With a
focus on maximizing revenue for every claim, we offer solid process automation and customer
communication, ensuring that you can focus on what you do best_
Elevating EMS Billing wi#h Specially Trained Staff
At Captivate Billing, we believe that staying updated with industry trends and regulations is crucial to
providing exceptional EMS billing services. That's why all our billing staff undergo mandatory training at
the National Academy of Ambulance Compliance (NAAC), where they obtain their Certified Ambulance
Coder (CAC) certification from Page Wolfberg & Wirth (PWW). Our staff also holds CADS (Certified
Ambulance documentation Specialist) certification, focusing on improving patient care, reducing
provider liability, and ensuring EMS agency compliance.
In addition, we have Certified Ambulance Compliance Officers (CACO) on staff to ensure that all
services we provide comply with federal, state, and local laws and regulations, including HIPAA and
HITECH. We also sign an Associate Business Agreement to maintain medical and patient information
confidentiality.
Captivate Billing is proud to introduce our project management team, who will be your organization's
primary contact throughout your engagement with us.
Chris Berg (IEE/MBA/CAC/CCO) I CEO 1720-900-0103
Chris Berg will be the main point of contact and authorized to negotiate with your organization. Chris
has over 25 years of industry experience building EMS -specific ePCR, Dispatch, and Billing products.
Prior to joining Captivate Billing, Chris served as the VP of Billing and Dispatch at ESO and the Director
of R&D at ZOLL.
Joni Marquis (CAC/CACO) I Billing Manager 1720.900-0105
Joni Marquis, our experienced Billing Manager, will manage the internal team for your implementation.
Ms. Marquis has over 20 years of EMS billing and administration experience and is a certified
Ambulance Coder (CAC) and Ambulance Compliance Officer (CACO).
Cassi Mitchell (CAC) I Revenue Cycle Management Manager 1720-900-0108
Cassi Mitchell, our experienced Revenue Management Manager, will manage the posting team and
insurance verification team for your implementation, and be available for special payer -related projects.
Ms. Mitchell has many years of posting and administration experience and is a certified Ambulance
Coder (CAC).
Heather Hinkle (CAC) I Project Manager 1 720-900-0115
Heather Hinkle, our experienced Project Manager, will manage special implementation related projects.
Ms. Hinkle has over 10 years of billing and project management experience and is a certified
Ambulance Coder (CAC).
Russ Steele I VP of Sales 1325-374-3540
Russ Steele, our VP of Sales, has over 10 years of experience in the EMS software industry and was a
nationally certified EMT -A for five years. He brings extensive experience and industry knowledge to our
team, ensuring our clients receive the highest service and expertise.
At Captivate Billing, we understand that comprehensive reporting is the cornerstone of efficient revenue
cycle management. With our robust technical infrastructure and in-depth knowledge of the billing
database, we are uniquely positioned to provide you with customized reporting services that cater to
your specific needs.
We allow you to track every detail of your revenue cycle in real time. Our team of experts works closely
with you to identify the reports you need and sets them up in an automated fashion, so you receive
them as per your required schedule_
Our clients rely on us to deliver reports in any format they require, and we work with them to build ad
hoc reports for their specific needs. We can supply standard and customizable reports in Excel, PDF,
text/email, or any other industry standard format, ensuring that you have access to the information you
need whenever you need it.
We understand that report writing can be daunting, especially if you are unfamiliar with the process.
That's why we offer custom report writing services to our clients, so you can focus on what you do best
- managing your business. Our reports are typically delivered via email or shared folder in an automated
way, making it easy for you to stay informed about your revenue cycle.
At Captivate Billing, we are committed to providing you with the highest quality reporting services
possible. Our team of experts loves working with pivot tables and can create custom reports for your
specific needs. Whether you require standard or customizable reports, we guarantee to deliver them to
you on schedule and in the format you need-
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Best of all, there is no charge for any reports we pro vide. Our standard reports include the follo wing, but
we readily build custom reports for all ofyour ,billing and revenue management needs.
Aging of Accounts Receivable
Monthly Cmdlt Detall NJ
Monthly Detail & Summary
Charges
Invoices Listed Alphabetically by Name
OAJ
YOUFFN
CUSTOM
REPORTS L=l
Report of Account Galore
Being Sent to Cal lectkms
ChargelCrodlt Analysis
Monthly Ad)ustments 8
Refunds
Year -to -Date Patient Detail
At Captivate Billing, we understand that your organization needs an efficient and streamlined billing
process. That's why we offer a comprehensive approach to billing that includes the following:
e Automated import of First Due records or any EPCR vendor that provides NEMSIS 3.X, XML files,
ePCR PDF, and other attachments. This ensures a fast and efficient start to the billing process.
• Electronic billing options for Medicare, State Medicaid, Private Insurance, Auto Insurance,
Worker's Compensation, Veterans Administration, and any other insurance. When electronic
billing is unavailable, we use correct and current paper forms (1500s, etc.). We also offer
customized invoices, statements, and letters to meet your unique needs.
• Prompt delivery of patient statements mailed immediately once billing is complete, and every 42
days thereafter until the account is sent to collections. We work with you to define your specific
patient billing and collection policy.
• Extensive pre -billing insurance verification and demographics confirmation. We have access to
several systems to perform patient insurance eligibility checks. We can send a patient letter
requesting insurance if no insurance is found.
e Timely processing of initial invoices, which are typically processed within two business days of
importing to the billing system, provided there are no EPCR deficiencies, missing paperwork, or
demographic/insurance issues determined during the billing process. We aim to complete the
billing process for all inbound EPCR tickets daily so that electronic billing can occur
immediately.
• Extensive automation is in place for claims review, processing, and billing activities so that you
can be confident in the accuracy of your billing.
• A follow-up/denials team that works all problematic claims on the back end, submitting appeals
and documentation as requested by payers (or as part of an audit) in a timely manner.
• Cash posting team that handles payments (checks, direct deposits, cash), write-offs, and
adjustments. Detailed reports are available to provide insight into this activity.
• Deductible Management System (DMS) feature that ensures Medicare deductibles have been
satisfied before billing claims. Deductibles are checked before claim submission, and when not
satisfied, the claim is held with weekly deductible checks thereafter.
• Automated Claims Examiner (ACE) product that electronically scrubs all claims before
submission. All problems found in follow-ups or denials are an opportunity to create another
rule in ACE so that the issue will never be encountered again. With our ACE scrubbing tool and
clearing house, we provide a 99.1 % clean claim submission rate.
• Our customer support team is available in Louisville, CO, at 720-900-0101, between S am and
6:00 pm CST to help with any billing questions or concerns,
Timelines for Project
Please see the following milestones objectives for project completion. We propose that hard dates be
identified at the kick-off meeting for milestones identified below and during the kick-off meeting once a
decision to award is made by City of Kalispell Fire Department.
Milestones
• August 25, 2025 — Proposal delivery to City of Kalispell.
• Dates for milestones below to be determined at kick-off meeting.
• Schedule kick-off meeting (within 3 days of City of Kalispell RFP award decision) to begin the
billing on -boarding activities and new -client checklist including activities such as (but not limited
to):
o Demographics (Key employee contacts, Tax ID, NPI, PTAN, Medicaid ID, etc.)
o Facilities discussion of contracts
o Establish dedicated Morgan County client bank account (managed by Captivate Billing)
o Repetitive patient analysis
o Confirm billing rate sheet
o Set weekly project status meeting times*
o Contact information for prior billing company
o Obtain access to First Due
o Discuss First Due billing interface
o Discuss initial patient statement format
o Discuss collection agency
o Discuss preliminary set of financial reports
o Any other questions or project concerns
o Obtain Waystar child account
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o Prepare and obtain Credit Card processing documentation specific to City of Kalispell
account
o Prepare and submit appropriate payer enrollment documents
October 2025
• Review and finalize Patient Statement format and patient billing schedule
• Work with City of Kalispell to determine financial report format and frequency of reporting
• Work with City of Kalispell to determine communication channels between billing and
operations and define frequency and content of operational reports such as missing PCRs,
deficient PCRs (missing signature, medical necessity documentation, missing PCS forms, etc.)
• Determine specific reports to deliver and schedule/method of delivery
• November 1, 2025 (or the date of your choosing) — Billing activities begin in earnest for trips
with this date of service and forward.
At Captivate Billing, we take project management seriously to ensure smooth and efficient billing
processes for our clients. Our project management approach involves a collaborative effort between
our team and yours as we work together to achieve our shared goals.
Lur Role in the_Billigg Process
Your operations staff plays a critical role in our billing process. Your team completes and secures the
ePCR record to initiate the billing process. Additionally, they collaborate with our Captivate staff to
review claims requiring further analysis, such as those with missing documentation, insufficient
medical necessity, or absent signatures. To ensure seamless coordination, we recommend weekly
project status and milestone discussions. These meetings will enable all stakeholders to align
objectives and discuss pertinent issues. We understand that collaboration is essential for success, so
we will continue to hold these meetings well beyond the implementation date. If necessary, in -person
quarterly meetings are also available upon request.
Teams to Support Your Needs
Credentialing and Verification Team
Our credentisling team will work with insurance payers to ensure your organization is properly enrolled
and receiving direct deposit payments to your bank account. Where possible, we will work with payers
to ensure that we submit claims electronically and receive EOB remittance files electronically through
our clearinghouse.
Our comprehensive billing process starts as soon as the ePCR record is imported from First Due. We
have a specialized verification team responsible for confirming the accuracy of patient demographics
and insurance coverage information. Our team utilizes a variety of portals to obtain up-to-date patient
demographic and insurance information. Additionally, we gather all necessary supporting
documentation for each claim, including PCS forms and face sheets.
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Medical Coding Team
At Captivate Billing, our expert coding team reviews all associated documents to ensure accurate
medical coding and appropriate billing levels. We follow a comprehensive process to ensure adherence
to industry -standard coding practices. In close collaboration with your operations team, we identify any
trips that require attention for missing documentation, signatures, PCS forms, face sheets, and more.
We generate reports that detail these issues and track primary, secondary, and tertiary payers for each
trip to ensure the maintenance of patient information for future billing. Our team also ensures that
insurance verification is double-checked on subsequent trips to ensure continued coverage and adjusts
payer line-ups as needed when patients change or take on supplemental insurance.
Quality Assurance Team
At Captivate Billing, we prioritize accuracy and precision in our work. To ensure the highest level of
quality, we have an experienced internal audit team dedicated to reviewing a percentage of claims
processed by each biller prior to submission. Our new biliers have every claim thoroughly reviewed by
our internal audit team, and they gradually progress to lower review rates as they gain experience and
expertise.
Even our most experienced billers are subject to a small percentage of claims reviews to ensure an
additional layer of oversight. This approach allows us to flag particular types of trips that warrant a
special review of each claim, such as all ALS2 trips, trips to/from a particular location, or trips where a
specific crew member is a lead. Our internal audit team focuses on identifying and correcting errors
and providing guidance and feedback to the billers to improve the quality of our work continually.
Print and Mail Team
The Print and Mail Team prepares and dispatches all paper -based claims. This includes handling
returned mail and other forms of correspondence. Patient statements are typically sent out when the
claim is ready to be submitted. We print appropriate patient statements nightly for all clients, which
ensures that individual patient statements are sent out every 42 days. During the onboarding process,
we can determine the criteria for sending patients to collections, but typically, we wait for at least 120-
180 days before doing so.
Payment Posting Team
Our team of payment posting experts is responsible for accurately posting electronic EOBs daily as
soon as they are received from our clearinghouse. We work closely with your payers to ensure that
payments are directly deposited into your bank account through EFT or ACH methods, thus avoiding
any potential delays, However, in cases where payers send payer checks and paper remits to your
organization directly, we request that you promptly deposit the check and scan the EOB to a secure,
shared folder on Microsoft OneDrive that we will set up. Our posting team will then post these
transactions promptly and accurately.
Customer Support Team
Our company is committed to providing exceptional customer service to all of our valued clients. To
this end, we maintain a toll -free number for our customer service department, which is staffed by
knowledgeable and courteous professionals from 8 am to 5 pm CST. We aim to ensure that all our
clients receive prompt and attentive assistance whenever needed.
Follow -Up Team
The Follow -Up Team is responsible for conducting a thorough review of claims that have exceeded
follow-up time limits as established by our internal systems, They carefully analyze outstanding claims
that have not been paid or denied and actively communicate with payers to resolve these issues. Our
experienced team members have the expertise necessary to initiate appeals and escalate non-payment
issues as needed. Additionally, they collaborate closely with our technical team to enhance our system
rules and prevent future issues. The Follow -Up Team is committed to identifying opportunities to
improve our claims management process and ensure maximum revenue recovery for our clients.
Appeals Team
In cases where claims are erroneously denied, we have a dedicated appeals team that handles the
appeals process meticulously. Our team initiates direct communication with the payer to perform the
appeal, providing necessary explanations and clarifications to prompt a reconsideration of the claim.
We also undertake the formal appeals process with the payer to ensure a favorable outcome if
required.
ICaptivate Billing Key Performance Indicators (KPIs)
At Captivate Billing, we take data -driven decision -making seriously. Our team regularly monitors and
reports our internal KPIs to continuously improve our billing efficiency and enhance the services we
provide to our clients. We can provide detailed statistical reports on any topic related to our data in the
billing system.
For instance, we can offer insights into our billing efficiency stats, such as how many days it takes to be
"ready to bill," verify, code, print, and more. In addition, we can provide comprehensive payer efficiency
stats, including days to payment, days to obtain prior authorization and the percentage of denials by
payer. We also monitor outside entities' performance, such as the number of days it takes to obtain
face sheet and PCS by facility. Our KPIs are designed to help us continuously improve our processes
and help our clients maximize their revenue potential.
Insurance Refusal Avoidance
At Captivate Billing, we understand the importance of time and efficiency when it comes to avoiding
insurance refusals. Through collaboration with your operations team, we will work diligently to
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minimize disruptions to claims flowing through the billing system. This will involve ensuring that all
claims have the necessary documentation, signatures, PCS forms, face sheets (when available), and
more. We will closely monitor and share our performance KPIs with you to ensure that claims are being
processed as efficiently as possible, focusing on timely submission to all payers. To this end, we will
leverage our ACE product to ensure clean claims are submitted promptly to the primary payer, reducing
the likelihood of rejections or denials. Our team will also track average payment intervals by payer
groups, allowing us to identify any potential issues with timely payments and create a "hot list" of
payers requiring closer attention. Trust Captivate Billing to provide you with a streamlined and efficient
billing process that ensures maximum returns on every claim filed.
Self -Pay Invoicing and Payment Pursuit Process
At Captivate Billing, we understand the importance of timely invoicing and effective payment pursuit.
During our onboarding process, we will work collaboratively with your team to establish an agreed -upon
process for self -pay invoicing. Our statement -style report ensures a clear and concise patient billing
statement, listing all open transports and amounts owed, with portions paid by insurance or the patient
clearly indicated. Patient statements are sent as soon as the claim is ready to go out, with nightly
printing across all our customers, followed by a 42-day individual schedule for each patient.
We are committed to ensuring a streamlined payment process, including our pursuit of timely and
effective patient payment. During onboarding, we will work with your team to determine criteria for
sending patients to collections, typically waiting at least 120-180 days before taking any action.
Insurance Verification Process
At Captivate Billing, we prioritize accurate and complete insurance information to ensure seamless
billing processes. Our team utilizes advanced insurance verification portals to meticulously search and
confirm patient insurance information. We also leverage face sheets provided by facilities on each trip
and have access to historical insurance information from prior transports of the individual patient,
Additionally, we can deploy "insurance needed" letters to patients in situations where all verification
steps have been exhausted. Our procedures are designed to ensure that we have the most up-to-date
and comprehensive insurance information to optimize our billing operations.
Clem Claim Submission
Ensuring clean claim submission is crucial to maximizing collection rates. At Captivate Billing, we
utilize our ACE product to scrub every claim before submission, ensuring that it meets all requirements
and minimizing the chances of claim denials. We also continuously improve our ACE product by adding
additional rules to prevent future denials based on previous denial patterns. In addition, we work closely
with Payers to resolve any "stuck" claims and appeal when necessary to increase collection rates.
Accurate patient demographic and address information is vital to ensure the timely delivery of
statements. Patients are also provided with the convenience of paying via phone or a self-service credit
card portal to streamline the payment process and improve collection rates.
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Submitting Patient_ Run Reports_Blectronically to Captivate Billin
We offer seamless integration with any ePCR platform currently in the market. Our automated export
tool, tailored to your ePCR software, enables us to import EHR records into the billing system. Typically,
this occurs upon ePCR LOCK or QM Approval. The run report (PDF) is imported along with any
attachments or pictures taken in the field and the complete NEMSIS 3.x file provided by the ePCR
software. We meticulously sift through the NEMSIS 3.x file to gather additional data supporting billing
and reporting activities. This includes information such as the lead crew member's name and
credentials, spot ALS procedures, key phrases in the narrative, signatures, etc. This helps to identify
problematic ePCR records that may result in deficiencies. Deficient trips are reported back to
operations and the lead crew member, indicating billing issues found on the EHR record (missing
signatures, missing PCS, lacking medical necessity, etc.).
Accessing the Captivate Billing System
Captivate Billing utilizes ESO's billing system to provide clients with a comprehensive view of their
billing data. We offer custom reports in any desired format to help clients easily track and analyze their
information. We often provide detailed claim information in Excel format to make it simple for clients to
find specific details about any claim in the system. While clients have the option to access our system
directly to view trips and create reports using ESO's billing reporting system, this service incurs an
additional charge. However, most clients prefer our specialized reporting services. Our team of experts
can provide any data required in virtually any format. We understand that report writing can be a
tedious task, so we aim to make it easy for our clients to access the data they need without any hassle.
,lust let us know what you need, and we will be happy to assist you.
Developing a Master Pee Schedule
We offer consulting and custom reporting services to assist your organization in developing a Master
Fee Schedule by analyzing your payor mix. Our expertise includes analyzing call volumes and payor
mixes when considering expansion into other areas and ensuring an appropriate fee schedule, We
categorize payers at a high level, such as Medicare, Medicaid, Commercial, Self, Facility Contract, and
VA, and further break them down into logical subcategories that support a Master Fee Schedule. This
allows for analysis and predictive collection rates by payor grouping, which helps with budgets and
projections.
Our services also include recommending starting pricing for all your services and assisting in the
decision to bill for additional items such as oxygen, cardiac monitoring, or disposable items. We will
share reports with you that closely monitor the performance of your Master Fee Schedule and hone the
fee schedule over time. Additionally, we can consult on hospital or facility contracts and pricing that
you may wish to pursue with facilities that generate high volumes of transports, such as hospital
discharges and doctor appointments.
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[Repeat Patient Recognition
Captivate Billing has a robust data tracking system through ES0 Billing that allows for extensive
primary, secondary, and tertiary payer information to be recorded for each trip, This information can be
maintained at the patient level to provide future trips with the knowledge of the patient's payers.
However, we understand that patient information can change over time, so we always verify insurance
information on subsequent trips to ensure that the patient is still enrolled. In the event of a change in a
patient's insurance coverage, we can vary the payer lineup on subsequent trips to accommodate the
change. This ensures we accurately bill the correct insurance carriers for each trip and avoid billing
errors.
Contractual Allowances & Write -Offs
During onboarding, we will work with you to determine the appropriate write-off categories required for
your organization. We offer various categories of write-offs in our system, including contractual
allowances to remove the difference between the gross billed amount and the allowed amount.
Contractual allowance is typically presented as a separate category in financial reports. It is the second
line of a financial statement, preceded by Gross Charges and followed by Net Charges (gross -
contractuals). Our other write-off categories, such as bad debt write-offs, patient discounts and
hardships, subscription discounts, and Medicaid secondary write-offs, can be very specific. Our team
will ensure that the appropriate set of write-off categories is in place to meet your requirements.
CMS Renewal
We have ample experience guiding our clients through the CMS revalidation process. We highly
recommend using the PECOS online revalidation portal, which enables our team to access your records
and provide necessary assistance. We have successfully assisted several clients in the past with this
process.
Payment Processing Solutions
We suggest utilizing a lockbox or a similar process to deposit payments directly into your
organization's account. If your organization opts not to utilize a lockbox service, we require any checks
or correspondence to be scanned and shared with Captivate Billing in PDF format before deposit. We
recommend using Microsoft OneDrive, a reliable file storage and sharing platform for secure file
sharing. Using a lockbox or shared file storage ensures the timely receipt and processing of payments.
Captivate Billing Cybersecurity Protocols
At Captivate Billing, we prioritize the security of our client's data. Our staff receives extensive training in
HIPAA policies and procedures. Our billing database is hosted in a highly secure and well -backed -up
environment provided by VLI Technologies, which has undergone a SOC audit (available upon request).
Our staff securely remotes into this environment to carry out billing on your behalf.
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Access to the remote system uses VM Ware Horizon Client, utilizing VMware Blast H.264 protocols,
which include advanced encryption standards, security certificates, SHA-256 signatures, dual IPv4/IPv6
support, FIPS support, Common Criteria, and port sharing.
We strictly enforce password policies with requirements for specific characters, and passwords are
forced to change regularly. Please see the appendix for the VLI Backup strategy that shows where and
how often the system is backed up across multiple data centers and in the AWS cloud.
Delta County Ambulance District - This agency is very similar in size and virtually identical scope to
Kalispell Fire. Delta County has been a happy client for more than 3 years. They switched from another
ePCR to First Due about a year ago and the transition was seamless. We receive records directly and
automatically from First Due upon completion by the crew. This agency charges for some treat -no -
transport services and will be an excellent reference.
Ute Pass Regional Health Services District - This agency is slightly smaller than Kalispell, but the scope
of services is very similar. They do not utilize First Due but they do charge for some treat -no -transport
services. We have provided extensive custom reporting for leadership at this agency.
Ada County Paramedics - Ada County, Idaho operates out of 14 stations, has 140 field providers and
services a population of over 500,000. In 2021 their internal billing team generated over 24,000 invoices
and collected over �10MM. In 2022, Captivate was awarded the contract RFP 23009 for 50% of Ada
County Emergency Medical Services District Billing Services. We started executing 50% of their billing in
April of 2023. At the end of fiscal year 2024, after a full year working with them, they saw an increase in
revenue of 32%. In September of 2024 we were awarded the contract for RFP 20045 for 100% of Ada
County Emergency Medical Services District Billing Services. Ada County met their 2025 fiscal year
goals in the first 10 months and are projected to see a 40% increase in revenue in the first full year of
Captivate administering 100% of their billing. This service doesn't utilize First Due but demonstrates
Captivate Billing's customer satisfaction and ability to increase revenue.
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We know that in our industry, reputation matters above all else. We welcome you to connect with our
references to inquire about our service and quality and familiarize yourself with our unique approach to
billing management, also known as the Captivate Way,
Louisville Fire
John Wilson
Fire Chief
303-877-5089
jwiilson@louisvillefire.com
Protection District
Ute Pass Regional
Tim Dienst
Chief
719-686-6691
tdienst@uprad.org
Health Service
Executive
719_648-2666
District
officer
Delta County
Kirby Clock
Chief
970-874-7001
kclock@dcadems.com
Ambulance District
St. Joseph Health
Billy Rice
EMS
979-587-0395
will iam.rice[]a commonspirit.org
Director
Ada County
Linda
Billing
(208) 287-2951
lrosenwinkel@adacounty.id.gov
Paramedics (ID)
Rosenwinkel
Manager
Ongoing training is delivered via weekly deficiency reports, supplying crews with actionable feedback to
enhance the quality and accuracy of their documentation. If further documentation training is required
or desired, we recommend engaging with PWW for CADS (Certified Ambulance Documentation
Specialist) training.
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Captivate Billing will provide all services as outlined for a base fee of 5% of all funds collected by
Captivate Billing on behalf of your organization. Collected funds shall include all monies paid on
individual accounts from persons, insurance carriers, Medicare, Medicaid or similar payers. Collected
funds shall also include supplemental payments from offsets or other programs, except third party
post -billing cycle collections services, intended to reimburse your organization for any portion of a
claim billed by Captivate Billing. Refunds, overpayments, recoupments, etc. reduce net collections.
Captivate Billing will review service fees annually to determine if an escalation/de-escalation
increase/decrease would be justified. Not to exceed 3% of the base fee annually.
Option: If you choose to use the credit card transaction system with payments directly to your bank
account, there is no additional charge. Self-service portal option is an additional $100/month.
Option: Onsite training outside of training agreed upon in the onboarding process, will incur a $500/day
training charge plus applicable travel expenses.
Migration Cost = $0
Implementation Cost = $0
Consulting Fee = $250/hour for consulting activities unrelated to the normal scope of billing as defined
in this response.
Training Cost - specific to the training requested. Pricing varies but beats our competitors!
Travel -related costs = varies. Will be submitted for approval prior to traveling.
- Includes: All reporting, consulting, audit support.
- No start-up fees, per -claim fees, or hidden charges.
Captivate Billing certifies compliance with all requirements outlined in the RFP, including First Due
integration, certified staff, HIPAA compliance, and reporting deliverables.
Alas, we are at our 15-page maximum length. Normally we would include example reports, insurance
coverage information (general liability, professional, cyber, etc.), and data backup information. If
interested, we are happy to share this information during the interview process.
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