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Reference Checks for Unified Communications RFPNlj�u Reference check ?s for UCaaS a)3y 6/16/23 When did your UCaaS service get started? /MU oy /to How was the deployment? v OUA/ �-� V �O k- WeY4 ��e oj -(aas How is the support response? N Cf di - How often do you need to contact someone to make changes or are you able to implement desired changes on the phones yourself? ` k o— N:Cre C a h Wll Do you experience down time? v�• ` 1 / w1V t ` - wweAj What happens if you lose internet connectivity? Can calls go out and in? Do you have anything to share with me. �)b pv� Mvv� — Dv ocl C l►'l S ok�i cif V Would you recommend working with the company? � N 6 iJ �,o� C bYVI Vvl • '�t�- �an�. J ��bn,e �M2s 6YI- OvjVl VIA,GtVlGtyeJ Use— `(�� 1 cwtm Reference check ?s for UCaaS 6/16/23 When did your UCaaS service get started? VU-e,6-cly, _ Y/M 6,41 �b UPS VtO5--m c,V How was t e eployment? ��Al CbKIY� , Plan��Q How is the support response? o j�r4 bAw How often do you need to contact someone to make changes or are you able to implement desired changes on the phones yourself? Do you experience down time? (Vtf What happens if you lose internet connectivity? Can calls go out and in? c �rl 6vec,.Uvl 'kq tc-e-tp -WD VI/l.kef C; SJr/ R&.e, bl� `Io Do you have anything to share with me. U. Would you recommend working with the company? PM-Okvt�� wWd rtp cczm,,�4 I C-&ILA-M EXTERNAL Re: Structured - Reference included in RFP proposal for City of Kalispell Richard King <rking@asdl03.org> Tue 6/20/2023 10:09 AM To:Erika Billiet <ebilliet@kalispell.com> Good morning, Our MiTel system was installed quite a few years ago by Tri-Tec communications. This was done before my arrival at the district. After I started working here, in an effort to get the system upgraded to the latest version I was working with the vendor and my confidence in their abilities faded very quickly. It wasn't too long before I reached out to some folks at other school districts to see who they were working with. There was an overwhelming number of folks working with Structured, so I started conversations with them and made the move. So far, this has been the best decision we've made in the time with this system. They have actual professional, certified techs and engineers that can help with just about any issue. Additionally, we recently awarded an RFP to Structured for replacing our firewall with a new Palo Alto. We haven't kicked off that project yet, but if our experience with the phones is any indication of their service and support, then I think we will be great. Hopefully this and my answers below will help! When did your UCaaS get started? I believe it was around 2018, but it was before I came here, so I don't have exact dates. How was the deployment? We deployed with another vendor and switched after. How is the support response? Amazing. Typically we use email and they always respond within 24 hours. It is also possible to call them and get support over the phone, so if you need a more urgent response you can do that. How often do you need to contact someone to make changes or are you able to implement desired changes on the phones yourself? Most of the basic configurations can be done by our staff, but Structured has helped us navigate our lay offs this year by stepping in to create custom ring groups and automated systems. They have been very helpful with the oddball requests, and they really know their stuff. Do you experience downtime? Nothing caused by the vendor. We host our servers on my VMware cluster. What happens when you lose internet connectivity? Can calls go out and in? Depends on the outage. If we still have local connectivity in the district, then we can use the phones - if it's an internal issue like DNS server or something then it will prevent any calls. It's only happened one time since I have been here. Do you have anything to share with me? Nothing additional! Would you recommend working with the company? Definitely! Thanks Rich Richard King, System Administrator & Technology Project Manager Technology Services Anacortes School District, 2200 M Avenue, Anacortes, WA 98221 C: 360-333-9962 1 0: 360.503.1226 Stay up to date on Tech Services Projects & Maintenance at techcalendar.asdl03.org.! On Mon, Jun 19, 2023 at 10:29AM Erika Billiet <ebilliet@kalispell.com> wrote: Hello Richard, I'm reaching out as Structured listed you as a reference in a Unified Communications as a Service proposal in response to the RFP issued from the City of Kalispell. The proposal indicated Structured took over maintenance of the MiVoice business for the Anacortes school district. Would you answer a few questions? Some may not apply since the Structured may not have deployed the MiVoice business system. If you don't want to email responses, my phone number is listed below in my email signature. When did your UCaaS get started? How was the deployment? How is the support response? How often do you need to contact someone to make changes or are you able to implement desired changes on the phones yourself? Do you experience downtime? What happens when you lose internet connectivity? Can calls go out and in? Do you have anything to share with me? Would you recommend working with the company? Thanks for your input. Erika Billiet Information Technology Director City of Kalispell 2011st Avenue East -Kalispell, MT 59901 (406)758-7751office - (406)249 2280 cell it(i0kalispe11 com Messages and attachments sent to or from this e-mail account pertaining to City of Kalispell I business may be considered public or private records depending on the message content. The City is required by law to protect private, confidential information. Emails that contain confidential information such as information related to individual privacy may therefore be protected from disclosure under law. However, these communications are also subject to the Right to Know provisions of Montana's Constitution (Art. II, Sect. 9) and may be considered a "public record" pursuant to Title 2, Chpt. 6, Montana Code Annotated. As such, this email, its sender and receiver, and the contents may be available for public disclosure and will be retained pursuant to the City's record retention policies. Any unauthorized review, use, disclosure or distribution of this e-mail or its attachment(s) is prohibited. If you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message. dk Unified Communications as a Service RFP - Shortlist Vendors Interview ?s Ip� oo� " Aa-f-60 e 0 6/19/23 �J 1. Explain the average life expectance of phones and other hardware quoted in the proposal. Ccvwed 41)rvujh � J 4 �green�� — 11rc-GL Pk"'i ,S vey) _H'24�J 2 o- Pcl�ccrA I¢--h jU.4 -,u" N—(�Id ,-, 12a/r�rI. 1 N0 0-K� � � I � 1 o 3 P �{ N c ?� U�7 (� � 5 - N O rJ o � T� Ca-h G iJ ? lY ((.U� -5 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a�ity issued cell phone. o- �4- 4 �,e- f Work- r' c 51 L� eN 44- ct,+ B Y cc,.� rec-c rrm m e- - B� Q" - c e Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? 0 d� ri�Ti ��' GuC UG coj A ry2LIJ47� -&, � phie, cc� S m /f,x caQ.lrry 4. Active Directory integration - if not addressed in proposal, please address. _W 0 U.A-d— Not - tJ 4 v u ` C[z.s2, 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? -C)7 !,-`f biz Gr%T � r ' `,p 1- t� I rl /kckpliNS �w 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? (3i z Cjrul MA r' C 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? �nnnnjcJAu. jzemu' dz��- � ­0R-U hc a j 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? T3;z GrLuf Mjr- - J+r'a,o� wavy - Le,5 9. Explain if and how scheduled conference calling is supported? + 2 c GJ Le - i mew 0-3 , CQ- LnC� 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? phoNC5 bavk--��b dn`✓k. -5o c--C",-u cl-"" 4.41a- j I'e CG r�l �' }"'G� WX �r50 LL;kiX- "I5 CM aJA //Olt 64wc�-kt _j coJ-k ut (5-4 dL�ru�-- \ Unified Communications as a Service RFP - Shortlist Vendors Interview ?s J � w 6/19/23 Cj 1. Explain the average life expectance of phones and other hardware quoted in the proposal. p � ,k 7rm - m-b E� , .l NCtL I,,t VVIOW 3 a-:,C-0 - 5 - 15 �0 n„r( �� —� �r-s cc 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? 44XCLO p�ol�e � rc � . }z WIoo-4->�4-5 Co-N JA u �dc� o °X`� 1sA } cu140 �rri� t � ,,, I I S �N �fG �� 3. Explain the resiliency plan if soft clients and mobile phoes are not Ano �10IVIultiple front desk or main office personnel do not have a City issued cell phone. o� G }v aV-1V i Uctla lR -3rr a-� Lo c c l qR t Lo C (� � c�llwlcu- r WG� hcn4e5 N Q^r �, re hag - l t- he U- 4. Active Directory integration — if not addressed in proposal, please address. ""tL Wpm 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? WJA&F cl-�l caN�"l hU-� - aL L5 W,* ,ruf 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? We bE CCO�I �14 rc Chu}dpWN or-ce55 �r 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? . � ab 1�, Jcl lob l ter, �s � C,l,`5cr ck��.vN�aa.el. - awW,u�},C--� We p �p / 8. How does'Cy ity IT make changes to a call queue or call queue with an announcement mailbox? WJE2� aN�u Nip vM 6v�x�1aW �W 9. Explain if and how scheduled conference calling is supported? U 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? I t\v Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1- 1. Explain the average life expectance of phones and other hardware quoted in the proposal. lei . _ 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. l 4. Active Directory integration — if not addressed in proposal, please address. 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? �o lv�rtat per �,�;� o be— K(AL/ic� ► (EJ � t .0, ��. 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? C T" -- j, y�� 'j ; r-� 142�r 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? `} 9. Explain if and how scheduled conference calling is supported? 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equatureyyrecorder. What type of connection does the proposed system provide? 'tOIV�V'nr0/;_ Comm Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. (jL A fuf- Lj spavI , `. 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? 4 (e1.�GlQ� 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. C- 4. Active Directory integration — if not addressed in proposal, please address. cco ;oe. kb CA&-� . 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the oup? 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? —6 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? CAP P1*1C-C,6'or,\. ic) esdxnS q- G&o CG."n l V1 ✓ t t J f o� 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? c�'1Ci l ►oo�, Gnu e� �1�G�. P L/Lc� 9. Explain if and how scheduled conference calling is supported? c_ 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? Z. 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. 4. Active Directory integration — if not addressed in proposal, please address. 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 9. Explain if and how scheduled conference calling is supported? 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? I IL(-� K- ,toot Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? k 4 �w�l c� kLt t 1 '112 y a,V-\ 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. �►� v, l �}; fle � -, LJ6 �A (_elk f *O%A Q_ 4. Active Directory integration — if not addressed in proposal, please address. Pkv-It) �✓�E? �Qi��f� 4/011A y-�, ���war1=- . i` c, .0 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? VIP 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? ��a ��,`► 9,,, V A a x 9 ; �, ram v✓% c, p� + Na,, e 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 9. Explain if and how scheduled conference calling is supported? � 9�.�c /''vim L � �, ; ���'1 � � `/' `ti'c� ✓'{-- 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? `� t/',/ Po1�v✓x ��� �fi CMnJA Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, 'h w are they patched? 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main qffice personnel dp not have a`�City issued cell phone. � 4. Active Dirgctory integration — if not addressed in proposal, please address. Akoj L•lo--�� S yFlit 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? �L�c'�l Q LPFI-'L, °"\Q"Yv.; 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 9. Explain if and how scheduled confere ce calling is supported? U" wA7 L1 ova 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone ovtA C&t ��� Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? 'A)126 Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectanc of phones and other hardware quoted in the proposal. 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? ��� ut/� jujjre/�er, OVI ik Q' v ci.� vL lam, D CQ U �� �''►• E� (/� -� �/�, � f' � � I �`� � ''�7 ' �-�`'�B "l. �� —�C lii4J' �A �,� 3 Explain the resiliency plan if soft clients and mobile phones are not an option. Itiple f ont-fi L b � desk or main office personnel do not have a City issued cejI phone- c� 0 1Vi h lti i Ou 4. Active Directory integration — if not addressed in proposal, please address. /gyp _, 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? 8. How does City IT make changes to a call queue or call queue with an announcement rnaihox? �-k 9. Explain if and how scheduled confe ence calling is supported? 10. The call recording system the ity uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? Tared SchmioH �IACk�0 D-- paroh LADOZ Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23.1.O�M•a P ur Ott. 1. Explain the average life expectance of phones and other hardware quoted in the proposal. cove red ilnru \e nq+h o-� m ree rn e ► rt Tease Phone S ) 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? phorie5 re bocrt'1 run with a met a 5 t� itch - no d a J �c S-k no access W hen VY) e u� co rY, e o u-t . ter�, a"'s CAhh o S no tb Lk Oa S L-j �Me• Noki pi c�; oh ahe%cI o r,e? -Check are u re 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. Ne-vw1Dr1C rc % jl j er c o ptio Y%S - car% d o F iX C-M I % r w ar ok 'v C,qr. db , vtj p\R \itreS to ore cj-i\ vph or - 4. Active Directory integration — if not addressed in proposal, please address. W bu\ d nu•t ap io* 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the roup? Gtiir��O f�RotY, �JIS ,theme Se'�r ��P � 'eCaD�n osSi�v�cc� ,^rill p�ovid a trai�:�:r,o� 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? . W111 A-T 17- business ca1Rvup Manaagrz 18cq`�> 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? vl+ phone — ihleWYa' s u( T mAA mQx Ukc ur't�'•act SLtsir-y'1 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? u,o�,u��ileS 9. Explain if and how scheduled conference calling is supported? ,be sjoop phone-%ock7S-clf $two other cq\\e.rS` 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? p oe S (not h 0.Vt OLA- 'Ch% h �to w orjc wl eAA Y Ai+ pYi o rya �-ST.e w� lkSf3 po'r+ - 5ave A �vthn1�, dr�v e * A 11 �w p h o r. S �- V j tl 't p h DrV S i n n0 ro (o Bob %tru ciure dA S-he p ha ,&ukA 00m iiu�1 COrS unified Communications as a Service RFP - Shortlist Vendors Interview ?s lbshua 6/19/23 - �a p Wt� p v%C� "__� Toe ii tton 1. Explain the average life expectance of phones and other hardware quoted in the proposal. a e rn oA d S oh rn D CLZ t- (09 D O -- oc.,t,t Eb a 4 LteG1rS . �p�ccaAAf IS 4cc, 12s_ sohne are out fore aS �eoavRS 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? eXQ Ct So Me wCud, out 0 patdneA 4s t1i e u p g r g oU pro cp gs . �ftme o f UpgradUt, p hoY,e wl e dowin . c,oA.-, 6A taA* LAP O( j 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. wa neect a bacKup Some p\OLm . U'u PC aid 100- h to 5of+ CA1C41+ 4h6,4 �s c.oh he ocq bu -k-V%e i n+er/),et 4. Active Directory integration — if not addressed in proposal, please address. *S . Cam be hr\an CtVd. 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? 8 r D w st r b a Hof —mm- Ch ar cue, a A d I dt I i W 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? 6 yto w V 1Q ba red 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? bOeS have 0.v1 AWp 11Ca-Hvv-% sima li;akr -tv —returns. n1s o in•1egra kg W ITea iAs 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 6eou,Se P. 13ast4 ID1OJ i n o it (AP 1 o A A 9. Explain if and how scheduled conference calling is supported? M4 Co11Ab Tbo(- )of Uofio1 v4oleo - crelck4c �r'oh1 0ui-100k 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VolP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? 1Mc saAQ s I P Co nn e Ch d o 'l d,Q,d co n n e c-M ov') Izo�CR Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 .0 AG, p Lu, CU ,. Explain the average life expectance of phones and other hardware quoted in the proposal. 1• pinthrm- webe%- indeNni+i- 1• �tl?,phDw 1A n — mars 5.�D kS tAeCLrS 3• Radio _ 5 to I WeOtrSIhowever 1'C� 1 w%llnof juS} Shk•t own on c-e the 4, r•cOCO%N k-4.*- t e-Av- S tom Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? • Pt4si coL1 w1 be retj . to we beX . tlPdot.-4'CJ 4'rc>m p%0.t Forn-1 46 t toe ro h h ed n F t,c p� — c &-.-- OU UW-4— z. #vnal09 o(ev1' ees-req.is fCred i b AuOcio Boole - nt:- Sod+ 6,24re uvd.4.'Ck 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. Network Connre�vi t,* - mi 11 refit stercl to ctsurvi �� i °haft wc�,c�. i4u.di b C'Odt %QUVJay-S W n a to j 14 aC Kt e�P WAxar bo►"w10 l+-&^A4 VcAtvit lQ,udfir$ ih pia C2 4. Active Directory integration — if not addressed in proposal, please address. for{ Bolan CAQbOVI 4,12 1v t-e- 'rOLkiOV-1 m proposal. c,0-A& U hUa au.tDM a +-ed tC rnpl a4-f-S 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? \I er fhb S %Yv1 pl¢ - U) e be )C C.a.1t..2 Mob -N hu n 4 %V VL4p,S wt s�r�plc na�a�aio� 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a telephone line? \pebeX cAY,i�ro( Nub- uvr, rnahao-ew►ch_4 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal pricing? Cif S Ct7 1M 4CY Or o f + hoaJC al pla i %O t-W\ 'Mo cy,t�'kCr• Chet calt�v,0� rn e t c,os 4-s t hctuol-ed v� 40ro posaR 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? uj ebe j cb n ty0 l vkwo - of Yt s - co.0 %-XA� 9. Explain if and how scheduled conference calling is supported? W r�iUc-o�v� � a�S- \iv+�, k a � ion\S Yttm" doves du Urn Ccrt*-, cd 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? id reSearC,U\ bk� LOntoChh� E quaturre. u� �\ \o e u, Sal h S w rc, tM^CLL-K-�— U i'ht S-LiN av rt a rrat"'t- E ebt,%-� _ ; Cut, - LC)l S Unified Communications as a Service RFC S ortlist Vendors Interview .s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. Co 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? .& es( cdc-4 1 ,c 3. Explain the reS iency p an if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. ce f `, OM Ua4, 4 o 4. Active Directory integration — if not addressed in proposal, please address. ARV W60 Cp V14 1A 1 (t_ F i 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? vv*k `'ate e ury J. 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a" telephone line? 7. What capability does the system have to integrate with Teams or do you sup.�ort another application that provides similar capabilities to Teams? Is the cost included in the proposal 7`i G A sch 0 pricing. CAI G ' �1 �' ' r "A . - Sys , 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 16 -All\ 9. Explain if and how scheduled conference calling is supported? p. 1 C; Y� 10. The call recording system the City uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? VVJ _U ("DwkAw"4- woli-O Q6-VT recc),(di4 I&D m (OM -VP jv,,,ve, j -V - ( Ov"', 4� e, C avexf f, I - I Q� C gcl tme 41, 'j Dig- OCk W-7 0 V 4C- Ca (Y1MCkn(,6J Unified Communications as a Ser i e RFP - Shortlist Vendors Interview ?s 6/19/23 1. Explain the average life expectance of phones and other hardware quoted in the proposal. (,,ol 00 y�VlrXl�es— y v� o so T'� - C-h)9 (L , tl IX ca bt�� 0[4 Cr`a� 5&uz, - redl«c�r�=� 2. Are phones or other hardware included in the proposal patched the way switches and servers are updated? If so, how are they patched? 'z,E�.�c� 6" 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. ie- C Get tv-au.& h��`� 4. Active Directory integration — if not addressed in proposal, p eaQse a�edd/ress. OBE o-� bow / AV r rr e�>q p s-m1 Q �roL&(D�tefQ 44-- f6X1, Az—*�46:2�9 . 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? ed'�- G�- I /mf I ktq rv~-aft � , czk--� e 6. How does City IT change outbound urn on/off) and inbound update staff name) caller ID td4�r telephone line? 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to ams? Is the cost included in the proposal pricing? � ffaLe Cm ct"ey/ 9 v�-c& Tqe 8. How does City IT make changes to a call queue or call queue with an announcement mailbox? 9. Explain if and how scheduled conference calling is supported? <V15WU 10. The call recording system the uses is Equature. The system requires some type of stream to the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phone Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide? / QC^ CCL �f N C-CAWP 1&0� c� efvk �� ? sew 5 C�� k,-? ni�lt S V �p -Pt�s V e5 p✓�Ti�-�. Gts�S��. �� �. vi Cz�W4 C-ep'I L rn Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 5 _4 -q d f ° Ur , 1. Explain the average life expectance of phones and other hardware quoted in the proposa -me, cuo , Id twyk, 6r, 7\v'\ Dr�t ki 0 A e,,, , I I , i! v c c j 12 st A2. Are phones or other htard5i nc u edin the proposal patched the way switches and servers 00 re updated? If so, how are they patched? OL ?Mangy - . p v ti, 3. Explain the resiliency plan if soft clients and mobile phones are not an option. Multiple front desk or main office personnel do not have a City issued cell phone. em B t -01 Cd `4 4. Active Directory integration — if n t addressed m oposal, please address. ry ^, Q 5. The City uses a hunt group to route calls to the main police line to be transferred to one of four officer lines, and if the call isn't answered it routes back to the main police line. How does City IT make changes to the lines in the hunt group or to add or delete lines in the group? 6. How does City IT change outbound (turn on/off) and inbound (update staff name) caller ID to a sA telephone line? 4��,,C�l Ome �,i- Cal( :u 7. What capability does the system have to integrate with Teams or do you support another application that provides similar capabilities to Teams? Is the cost included in the proposal - pricing.? i`' �f f Q. fir` , I r -a G� r R can S `I �. How doesCity IT make changes to a call que a or ca I queue with a`n announcement aifb x? �(�i COA-ti M Ol A&Ark 9. Explain if and how scheduled conference calling is supported?iOj, i -Ca.� R M ; COA 10. The call recording system the City uses is Equature. The system requires some type of stremto the recorder. Typically, a passive span or less often an active SIP connection to the VoIP phoneiT; 01 kie V `` Unified Communications as a Service RFP - Shortlist Vendors Interview ?s 6/19/23 system is sent to the Equature recorder. What type of connection does the proposed system provide?