Digital Communications Wildix Introduction - City of Kalispell
27 Meridian Ct. Suite 111 - Kalispell, MT 59901
Phone: 406-752-7775 | Fax: 406-756-7778 | Web: dcsmt.com
Contact: Ron Snyder - RCDD
“Thank you for the opportunity to serve and support the City of Kalispell!”
- The DCS Team
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 2 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
June 1, 2023
To Who it May Concern,
I am writing this letter to provide you with some information about our company. I have included some of the history and
information about the technical services we provide at Digital Communications Systems, Inc. (DCS).
DCS is a local company founded in 1990 in the Flathead Valley to provide Northwest Montana and the Hi-Line with integrated
technology solutions for the 21st Century. For the past 33 years Digital Communications Systems has designed and installed
computer and phone network cabling and wireless systems, fiber optic campus systems, Business Phone Systems, Video
Surveillance Systems, Access Control Systems and Audio/Video/Paging solutions for businesses, schools, churches, medical, legal,
and government entities across Montana.
DCS’ crew of in-house technicians hold some of the industry’s most respected certifications including BICSI’s RCDD, Panduit
Certified Installer, ICC Certified Elite Installers Certificate as well as other Authorized Dealer/Reseller Certificates (See our
Website www.dcsmt.com for more information). Our experienced staff can design and install an integrated technology solution
for our customers’ needs. Committed to providing high quality and cost-effective service we meet or exceed all industry
standards.
We also can provide custom cables and certify Category 5e, 6, 6a and fiber-optic drops upon request. We have the capability to
fusion-splice broken fiber-optic cable and have all the diagnostic and troubleshooting equipment required to support our copper,
fiber, and wireless operations.
We are experienced with the special needs and concerns of the business, hospitality, and medical communities, as well as
schools, churches, and government organizations on all levels. We have provided our services to the State of Montana - Flathead
County - Cities of Kalispell, Whitefish, and Columbia Falls - School Districts of Kalispell, Whitefish, Somers, and Libby, as well most
of the other smaller valley school districts - North Valley Hospital - Glacier Bank Corp. - Glacier Park Inc. - Logan Health - and the
U.S. Forest Service to name a few.
If you need any further information or references, please feel free to call us so that we may serve you better.
Sincerely,
Ronald Snyder, RCDD
General Manager/Vice-President
Digital Communications Systems, Inc.
Three References
DCS has had the privilege of building, installing, and maintaining more than 60 Wildix systems within the past three years.
Sliters Lumber & Building Supply
3 Sites with 55 Users
Ned Carbonari - System Manager
406-837-5070 // ned@sliters.com
Jesco Marine & Power Sports
1 Site with 51 Users
Tiana Beverly - Administrative Assistant
406-752-2112 // tiana@jescoboatcenter.com
Libby School District
6 Sites with 190 Users
Ron Goodman - Superintendent
406-293-8811 // goodmanr@libbyschools.org
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 3 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Superintendent 406-293-8811 Business Office 406-293-8813
LIBBY SCHOOL DISTRICT #4
Special Services
406-293-8815 Superintendent Fax 406-293-8812
Memo
To: Whom It May Concern
From: Ron Goodman, Superintendent
Date: June 1, 2023
Re: Letter of Reference
Libby School District #4 is pleased to recommend DCS, Inc. I have had the
pleasure of working professionally with Ms. Mendee McKeehan and the
DCS, Incorporated on the implementation of our new Wildix VOIP Phone
system. DCS is an experienced organization that offers a variety of services
to meet the needs of its customers.
DCS, Inc. provided an exceptional service for the Libby School District. The
Wildix VOIP Phone system has been fairly easy to convert to and offers a
variety of extras that make the work-from-anywhere seamless and
undetectable. Mendee McKeehan, Sales Engineer, is always willing to work
with our District to make the transition to Wildix as positive and efficient as
possible.
DCS, Incorporated has always demonstrated a true commitment to
excellence. They set high standards for themselves and operate a very
professional organization!
Please contact my office at 406-293-8811 if you would like more information.
724 Louisiana Avenue Libby, Montana 59923 http://libbyschools.org
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 4 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Let us introduce you to…
A dynamic web-based unified communication system that untethers users from their desks to connect with
your customers whenever and wherever they need through a variety of methods and over a variety of devices.
Communication-Enabled Business Process
Communication today is not just the means of exchanging information. Efficient communication helps you optimize your work
and increase your productivity while making the other person on the line feel heard and connected. The time spent on trying to
reach the person needed can be crucial while making an important business decision.
Introducing unified communication system known as Wildix into your business environment will boost your results and speed up
and automate your activities, resulting in a strong and rapid return on investment (ROI).
Digital Brochure: More Details Online
To dive deeper into all the amazing details of Wildix, view the digital brochure at www.gowildix.com
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 5 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Benefits of Wildix: Truly Unified Communications
Efficiency
Wildix allows users to make/receive calls, chat internally one-on-one or with a group, make their presence status visible online,
share their documents/screens, and launch video conferences…from anywhere. By utilizing Wildix in full, users on average save
25% or more time spent on daily operations. That means the average 8-5 employee saves 2 hours a day! What could your
company do to increase revenue or reduce overhead with an additional 2 hours per day, per employee?
DCS is proud to offer you Wildix, a true Unified Communications Business Solution, complete with easy to use business-enabling
tools to boost your efficiency and productivity.
Simplicity & Security
DCS offers Wildix to provide you a simple web-based solution that runs on any operating system and does not require any
additional installation or end-user training. An easy to use platform that provides secure real-time communications on any
device, anytime, from anywhere.
Wildix is secure-by-design - it does not need SBCS or VPNS: voice and data are ALWAYS protected because it is created with a
native encryption system. Imagine, all of your communications in a single pane of glass, on any device.
Sales & Marketing
DCS utilizes Wildix’s WebRTC Kite service to deploy efficient and instant tools that bring your online services to a new level,
allowing your customers to communicate in real-time with your company. This allows your customers to receive that personal
touch with a single click through your corporate website, social media, simple Web links, or even embedded URL links in
documents.
With inherent features like Voice & Video Calling, Instant Messaging, Screen Sharing, File Transfer, and even Remote Desktop
Control, on average your company will have the ability to increase sales via the web by 52%+ and increase customer satisfaction
by 32%+.
Welcome to Wildix, a solution designed specifically for your organization's success!
Wildix HWaaS: Your Stress-Free, As-A-Service Solution
There is no more need for you to worry about the capital expense of purchasing new devices at the start or having to find the
funds to replace them when they break or become outdated.
• The PBX (brains of the Wildix system) is off-site, secure in the cloud, and protected from on-site vandalism or mishaps.
• The administrator can select the right extension license for each user as needed - saving money and increasing productivity.
The level of extension license that provides the user with specific functionality and rights can be adjusted up or down as a
staff member’s needs change.
• Your user hardware such as phones and wireless headsets are fully covered - no warranty paperwork to fill out or run out. If
something breaks because of misuse, vandalism, or any kind of accident it is simply replaced at no charge…Or maybe a user
wants to switch from a desk phone to a headset; not a problem - it can be swapped out at no charge.
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 6 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Wildix System Design and Implementation
DCS uses a tried and true tested template for all our new systems to insure a smooth install and warming period. The system is
entirely spun up in the DCS office with all phones provisioned and tested before the phones are installed at the customer’s site.
The install can take place on one scheduled day or progressively overtime. This involves adding the Wildix Collaboration Google
extension on computers, loading the free Collaboration app on mobile devices, and finally connecting desk phones and
headsets. The hardware can be added last because the user’s extension lives online.
Once the end user has Collaboration up and running, they can begin their training and start making business calls.
A Brief History of Wildix
Wildix is a global company operating in telecommunications and specializing in Voice over IP (VoIP) products. The company
creates and develops Unified Communications and CEBP (Communication-Enabled Business Process) applications.
Wildix started in 2003 as the innovation of Steve and Dimitri Osler. The brothers wanted a way to combine their expertise into a
telephony system that was easy to access, configure, and deploy. The duo created a solution as intuitive as a web browser.
Already, the two brothers had designed a PBX system for a friend running a business with around 70 employees, so the next step
forward seemed clear. Since then Wildix successfully developed a full WebRTC unified communications platform, with a vast
collection of collaboration functions that can host up to 50,000 users on one PBX.
Thanks to browser-to-browser communication (WebRTC), it doesn’t matter what sort of technology the people outside of an
organization are using. Anyone can connect to the Wildix platform and have a rich communications experience.
Your New Unified Communication System: In Four Easy Steps
1. DCS explains all the solutions Wildix offers your company.
2. You tell us which options you want to take advantage of and choose the best license & device for each user.
3. DCS builds & programs your cloud-based phone system, configures & installs the devices, and trains your team.
4. You start communicating with your customers and team members in a more flexible & efficient manner.
Wildix Licenses: One for Every User
Unique Features UC-Essential UC-Business UC-Premium
Concurrent Calls per Extension:
Number of calls handled by the extension before producing a busy signal 4 calls 8 calls 8 calls
Logged-in Devices per Extension:
Each user can use a number of devices simultaneously 10 10 10
Collaboration & Mobility:
1-way Texting – Colleague Chat – File Sharing – Mobile App
WebRTC Kite:
2-way Texting – Live web collaborate with customers —
WebRTC Wizyconf:
Live Video Meetings – Recording – Facebook & YouTube Streaming —
WebAPI – TAPI – Integration:
Connect online and offline CRM —
CDR-View:
Data analysis for managers — —
WBI Wildix Business Intelligence:
Text to speech and Dynamic IVR – Automatic speech Transcription – Dial by name
Receive Voicemail as text
— —
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 7 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Wildix Licenses: Pick the One that is Best for You
UC-Essential
For employees who need enhanced internal
communication.
Includes: Basic features plus Wildix Collaboration mobile
app and Google Chrome extension with the possibility to
share documents, chat, call with a click, and view the
status of colleagues and geolocation across multiple
locations.
Ideal for: Backoffice staff, work teams.
• Collaboration - Mobile & Web
• Multiple devices for the extension
• Click to Dial / Call Pop-Up
• Live presence in Phonebook
• Activate FAX server for all users
• Chat and Presence
• Post-it
• File transfer
• Desktop sharing
• WebRTC Video Calls peer to peer
• Phonebooks online (with presence)
• SMS sending and receiving via Collaboration and Mail2SMS
• Call recording
UC-Business
For employees who need enhanced external
communication.
Includes: Essential features plus video conferencing, PBX
integration with your CRM, WebRTC KITE live chat.
Ideal for: Marketing, sales, sales and support, and call
center operators.
• Kite WebRTC for live Chat – Audio – Video – Desktop sharing from the
company Website
• Access to Wizyconf WebRTC video conference – 1 additional license
per user who needs to set up conferences
• WebAPI
• TAPI
• Predictive dialer API
• Attendant Console
• Outlook integration
• Zoho integration
• Agents call activity logging with x-caracal
• SMS sending and receiving via CLASSOUN
UC-Premium
For employees who need to view stats and manage
other employees’ productivity.
Includes: All the features of Business plus Wildix CDR-
View, and access to x-caracal dashboards.
Ideal for: Management, call flow monitoring and
analysis, and contact center activity reports.
• CDRView
• “Contact Center” – Management interface
• ASR (automatic speech recognition)*
• TTS (text to speech)*
• Worldwide Phonebook**
• Voicemail Transcription
• Access to x-caracal dashboards
* 2h per Month per License
** System wide features. One license activate the feature for the full system
PBX-Basic
For peripheral devices and special or upgraded
system features related to the phone system (PBX).
Includes: FXSes for SIP to analog conversion, wireless
DECT devices, W-PAes for external paging, special call
groups.
Note: PBX-Basic price is for license only, as pricing for
peripheral devices and features will vary.
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 8 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Wildix Collaboration & Devices: A Variety of Powerful Options
No Wildix Phone Required
With Collaboration on the web or on the included mobile app you can
make and receive business calls from anywhere - Wildix Bluetooth
headsets are available as HWaaS.
WorkForce
Amplify your efficiency and monitor your coworkers’ availability thanks
to the integrated Collaboration feature. Also features such incredible
advantages as a new, faster chipset, Opus integration, and full
compatibility with USB Bluetooth, 5G and WiFi dongles.
The BLF keys and generously sized screen, makes it easy to check
whether your coworkers are available, busy, or in do not disturb mode.
These statuses are synced with Collaboration for unified
implementation and personal convenience.
Vision
Vision is a touchscreen Android device, WebRTC ready, it is equipped
with 7” display and a 2 megapixel webcam, which makes it perfect for
video calls and video conferencing. You can receive video calls from
another Vision, from a PC, from a door phone or from another Android
device. Vision is the phone for your WebRTC video conferences.
W-Air Lifesaver
W-AIR LifeSaver is a cordless VoIP phone fully integrated into the
Wildix system. The signal coverage is very extensive, thanks to
the base-repeater system.
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 9 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
For Example Purposes Only - Not a custom Proposal to be Signed
PHONE SYSTEM PARTNER AGREEMENT
In consideration of the mutual agreement between the Signee of the DCS Provider Proposal (CUSTOMER) and Digital
Communications Systems, Inc. (COMPANY), COMPANY agrees to provide its Phone System Partner Agreement (PPA)
for CUSTOMER’S telecommunications system (SYSTEM).
OVERVIEW OF SUPPORT:
MAINTENANCE: Subject to the conditions hereof, COMPANY shall furnish the CUSTOMER with all necessary parts & labor
to maintain the SYSTEM covered hereby in good working condition and repair. COMPANY shall provide regular service
on the average within twenty-four (24) hours of receipt of notice from CUSTOMER. Emergency service, however, will
reply on the average within four (4) hours of CUSTOMER’S request being processed by COMPANY. Routine service will
be provided during normal business hours (8am to 5pm, except holidays). Emergency service outside of normal business
hours will be provided seven (7) days a week and twenty-four (24) hours a day when advance agreement is made. In
addition, the Phone System Partner Agreement also provides the following:*
♦ Basic programming changes, including software
updates - up to 60 minutes per job.
♦ Partner Agreement Discount on billable labor.
♦ Unlimited electronic user guides.
♦ Unlimited training with no labor charge.
♦ Unlimited phone/email support during normal
business hours.
♦ No labor charge for “No Trouble Found.”
♦ Phones requiring in-house service replaced with like
equipment - you are never without a phone.
♦ Replacement of defective or warn-out cords for phone
handsets/stations - one per year, per user.
♦ Yearly contact to request basic programming changes
- including advanced holiday closures.
♦ Up to 50% discount of labor charges when equipment
is replaced under warranty.
♦ Up to 50% discount of labor charges for diagnostics of
inside wiring and cabling problems.
♦ Free consultation for Adds, Moves, Changes, New
Technology, etc.
♦ Partner Agreement Discount on the purchase of
additional equipment.
♦ Upon request, cost savings recommendations for
services - voice, phones, and internet.
♦ Upon request, COMPANY will act as CUSTOMER
advocate to order/coordinate changes with service
providers - requires a Letter of Agency (LOA).#
Work Specific to Physical Legacy Systems:
♦ Over the phone diagnostic support - if applicable.
♦ Diagnostic and reprogramming in the event of a
system breakdown or failure - see PERFORMANCE
agreement for exclusions: lightening, flooding, etc.
♦ Backup and archiving of system database and service
records on the COMPANY network.
♦ Annual audit of long-distance expenses upon request.
♦ Mailed replacement telephone designation strips as
required - once per year.
♦ Preferred service and replacement of defective
factory warrantied equipment - CUSTOMER will be
billed for shipping.
* Any service or training requiring a site visit will be billed a service call fee and any remote service work beyond the first free 60
minutes will be billed at the Partner Agreement Discount rate.
# Trouble tickets involving service providers will be billed (Spectrum, CenturyLink, Clearfly, MT Digital, MontanaSky, etc.)
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 10 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
GUARANTEES INCLUDE:
A. In a standard repair, non-emergency situation, we guarantee our customer a 24-hour or less average response
time. COMPANY is available 8am to 5pm, Monday through Friday, except holidays. In the event COMPANY fails
to respond within such time frame CUSTOMER will receive one month of free service.
B. In an emergency, we guarantee to reply to CUSTOMER requests within four (4) hours or less of listening to
their voicemail or seeing their email. COMPANY is available 24 hours per day - 365 days per year. In the event
COMPANY fails to respond within such time frame CUSTOMER will receive one month of free service. Note: A
phone system emergency is defined as a major malfunction in which there is no incoming or outgoing telephone
service or no station-to-station service within the CUSTOMER’S system.
OUTLINE OF AGREEMENT:
1. TERM: This agreement shall commence 30 days after phone install and be effective for 12 months, followed by automatic
annual renewal with an adjusted monthly fee for on-going service.
2. PAYMENT: CUSTOMER agrees to pay COMPANY the monthly fee as seen on the DCS Provider Proposal.
3. ASSIGNMENT: This agreement may not be transferred or assigned to any third party without the written consent of
COMPANY and it does not cover new sites added after the fact.
4. ADDITIONS: If new or additional equipment is added to the SYSTEM after the date of this agreement, those additions will
not increase the payment during current term.
5. PERFORMANCE: In the event of material breach of this agreement, either party may cancel this agreement, this being the
exclusive remedy available. COMPANY does not make any warranties in respect to the equipment either express or
implied, damage, or rendered unserviceable by negligence, misuse, theft, vandalism, fire, water, or other peril, or by
moving, repair, relocation, or alteration not authorized by COMPANY. COMPANY shall in no event be liable for any special,
incidental, or consequential damages for loss, damages or expense directly or indirectly arising from customer inability to
use the equipment either separately, or in combination with any other equipment or from any other cause. Repairs
necessitated by any of the above-expected cause shall be made by COMPANY, and the reasonable cost of the labor and
these various services, customer hereby grants COMPANY full and unrestricted access to the premises on which the
SYSTEM is located.
6. ENTIRE AGREEMENT: The provision contained in this agreement, when approved, accepted, and executed, constitutes the
entire agreement between COMPANY and CUSTOMER with regard to the subject matter hereof. The COMPANY has the
right to adjust said agreement at any time for best continued service.
7. PERIPHERAL EQUIPMENT & BATTERIES: Software, and peripheral “plug in” items such as headsets, dialers, answering
machines, and cordless/wireless telephones are not covered by this agreement and should be returned directly to the
manufacturer’s service center. Batteries are not covered by this agreement. COMPANY will test and advise if replacement
is recommended or required.
8. MISCELLANEOUS: Paragraph headings are only for the fulfillment of the parties hereto and shall not invalidate the
remaining provisions thereof.
9. CANCELATION: If the customer should choose to cancel this agreement before the annual term it must be presented in
writing. A final invoice will include the a full last month of service.
If any of the provisions of this agreement are held to be illegal, invalid, or unenforceable, such shall not invalidate the remaining
provisions thereof.
COMPANY shall have the right to delegate the performance of maintenance work to subcontractors, but in any event shall remain
responsible to CUSTOMER for the performance thereof.
CUSTOMER acknowledges having read the terms and conditions listed thereof and agree to abide by them - confirmed by the
signing of the DCS Provider Proposal.
27 Meridian Ct. Suite 111 - Kalispell, MT 59901 | 406-752-7775 | www.dcsmt.com
Page 11 of 11 DCS Sales Engineer: Mendee McKeehan // mendee@dcsmt.com // 406-890-6123
Requested Documents: Scanned and Filed