4 Mitel Data Flow MIRMiVB
MBG
Teleworker Firewall
System
Configuration and
Error Logs
MIR Server
Call Recording Screen Recordings
Agent Phone
Or Softphone
Remote or
Local Network
Native Voice Channel
Native Voice
Voice Chanel of
Recorded Agent
Agent PC
Screen Capture Stream
MiXML Call data
Agent or supervisor
Recording management
and playback
MiNet Native voice is a
proprietary Mitel
protocol that is fully
encrypted.
MiXML is a Mitel protocol for
exchanging call control
information between servers.
Call Recording Web Server
Note: Remote teleworker
will support both Mitel’s
MiNet native voice or SIP
protocols. Both options are
encrypted.