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12 Government Solution BriefCommitted to public service in a secure, reliable and efficient way Serve citizens better and increase productivity through technology modernization. Enhanced citizen service and worker productivity Deliver high-quality citizen services via omnichannel interactions and real-time internal collaboration and communication. Flexibility and security Benefit from a full range of options for communication and collaboration platforms, user profiles, deployment options, and licensing models to meet sovereign deployment and purchasing requirements in the Public Sector, Safe digital transformation Mitel has an unsurpassed track record in maintaining business continuity during migration / transition, which can be done at a pace in line with the organization’s needs. Keeping regulatory compliance in mind Have peace of mind knowing that Mitel Government Solutions include common controls used to address requirements in regulated environments (such as GDPR, RAY BAUM’S Act, and Kari’s Law) which require security, privacy, and/or anti-fraud measures.* Government Solutions Take your public service to the next level with a unified communications solution that enhances the citizen experience while ensuring regulatory compliance*. Government organizations around the globe are benefiting from Mitel's UC capabilities to bring consistency of communications across departments, omnichannel contact center strength and integration dept via a true Enterprise grade solution that can be deployed to meet sovereign deployment and purchasing requirements Mitel Government solutions boosts the service you provide to the public, in a secure, reliable, multi-departmental, and cost- efficient way; with the deployment flexibility that you demand and the common controls to comply with national and international regulations*. Enhance Citizens’ Experience with Mitel’s omnichannel customer experience solutions that allow you to serve citizens and peers on their preferred channel (phone, email, SMS, web chat, etc.) in both self-service and human-assisted service modes. Work from Anywhere: Keep government workers satisfied by providing staff the ability to work collaboratively from any location or device that makes them comfortable and productive (mobile phone, IP-DECT, desk phones, or soft phones). Survivability and service continuity:Mitel offers solutions and services capable deliver world class reliability and survivability. Regulatory Regulatory Compliance*: includes common controls that customers may use to help address requirements in their regulated environments, such as security, privacy, and/or anti-fraud measures (e.g.,PCI DSS,GDPR, HIPAA,Dodd Frank Act, and MiFID II) via product features or through partnerships with providers Operational Flexibility: Mitel’s Communications Platforms, Collaboration, and Contact Center applications are flexible to be deployed on-premise, in a private cloud, or in the public cloud as a dedicated instance for optimal security. Extensible: easily integrate to your front and back-office systems and hardware using packaged and customized integrations. Supply options:Mitel, and its vast partner channel, have a plethora of purchasing conduits options for the Public Sector, to fit vendor selection processes and the consolidation of suppliers. How the Right Communications can Drive Results Public service and satisfaction Doing more for less Multichannel interaction with citizens and other Public Departments, for an agile and efficient communication, to increase satisfaction and productivity, For public sector entities facing austerity measures on budgets, It is vital that investment in technology delivers a return on investment or reduced cost to deliver service. Interdepartmental collaboration Survivability and Security Mitel provides Unified Communications and Collaboration that connect all departments with common collaboration tools to provide service to citizens: from urgent Police calls to Tax Offices workload. With Mitel offers bets-in-class survivability resources and security protection, because we know that service to citizens cannot stop amidst increasing security threats and the complexity of technology environments. The flexible IP communications system, contact center solution and collaboration services can evolve with the organization, giving us the agility and scalability to expand as and when we need to. Roy Grant Shared Head of ICT York and Harrogate Integrations for the Public Sector Citizens expect a coordinated, quick and efficient service from Government, regardless the dependencies of the entities involved and the technology or applications they may use. Mitel offers proven, real-case successes of integrations with the most common tech stack in Administrations around the world. Our open APIs allow us to integrate with virtually any relevant application today. A sampling of the top integrations are listed here. Mitel Deployment and Integrations with: Tixeo Salesforce Microsoft Teams Microsoft Dynamics WhatsApp LumenVox Ascom Zendesk ServiceNow SAP Facebook Twitter ©Copyright 2023, Mitel NetworksCorporation. All RightsReserved. The Mitelword and logoare trademarksof Mitel NetworksCorporation.Anyreference tothirdpartytrademarksare forreferenceonlyandMitelmakes norepresentationofownership ofthese marks. https://www.mitel.com/solutions/industry/government Contact us to learn more about Mitel Government Solutions Helping you comply with National and International regulations* Technology providers for Public Service operate in an increasingly regulated environment. Mitel has the common controls to help you comply* with the most demanding regulatory demands: •Data residency and sovereignty •Data security, hosting and redundancy •Survivability and technical service •Supplier certification and good business practices •Accessibility and usability for public with special needs •Data privacy, such as EU's General Data Protection Regulation (GDPR) •Recognized vendor and compliant with Sourcewell purchasing agreement (US) Mitel Government Solutions Be reliable, compliant, and secure. At Mitel we are experts in meeting the demands and providing new solutions to Public Sector organizations, which face increased demand and scrutiny from citizens. Improve the service to your citizens while increasing the productivity of your personnel with Mitel Government Solutions. *Controls available to customers toaddress customer regulatory requirementsvary based on specific Mitel product capabilities and components and may be delivered via one or more Mitel products, Mitel Solutions Alliance (MSA) partner solutions, or a demonstrated integration to a 3rd party solution viaMitel Professional Services and may require additional corporate IT controls. Product specifications are documented as part of Mitel's publicly available documentation for the applicable product, partner solution or professional service integration.For more information regarding Mitel's ability to help customers comply with regulatory standards, please contact your Mitel Representative or Channel Partner.