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Lumen RFP Response ReceivedLUMEN' Lumen Response to City of Kalispell, MT Request for Proposal for Private Fiber and DIA Internet Service September 17, 2021, 3pm �1 City of Kalispell, MT Private Fiber and DIA Internet Service Legal Statement LUMEN Informational Purposes Only Lumen Technologies Group (Lumen) has made every effort to respond with accurate and relevant information. Lumen reserves the right to correct any errors and to modify any responses based on the final solution or information received during further discussions. Notwithstanding anything in this response to the contrary, including Lumen's signature on its response, Lumen will not be legally bound until execution of a mutually agreed-upon agreement. Additionally, Lumen takes exception to the City's contract template, and proposes to provide its Services pursuant to the Lumen standard contract, service attachments, service exhibits and SLAs attached to this bid response (the "Lumen Contract") which are provided as part of this response. If there is any conflict between the responses provided and the Lumen Contract, the Lumen Contract controls and contains the complete Lumen terms. By presenting this proposal, Lumen does not agree that the RFP, Lumen's response, or the City's contract template will be a part of a final agreement in whole or in part. Affiliated Companies Lumen services are provided through affiliated companies. The Agreement or applicable service attachment will identify the Lumen affiliate providing the services. Critical 9-1-1 Circuits. The Federal Communications Commission's 9-1-1 reliability rules mandate the identification and tagging of certain circuits or equivalent data paths that transport 9-1-1 calls and information ("9-1-1 Data") to public safety answering points defined as Critical 911 Circuits in 47 C.F.R. Section 9.4(a)(5). Lumen policies require tagging of any circuits or equivalent data paths used to transport 9-1-1 Data. We require that customers agree to cooperate with Lumen regarding compliance with these rules and policies and to notify Lumen of all Services customers purchase under the Agreement utilized as Critical 911 Circuits or for 9-1-1 Data. 1 City of Kalispell, MT Private Fiber and DIA Internet Service September 17, 2021 Erika Billiet IT Director City of Kalispell 201 First Avenue East Kalispell, MT 59901 Dear Ms. Billiet, LUMm.N' Lumen is pleased to present this response to your Request for Proposal for Private Fiber and DIA Internet Service. Lumen is proposing to build dedicated fiber to each of the five (5) city facilities detailed in this Request for Proposal to connect to our global intemet backbone. Lumen is proposing our "Dedicated Internet Access" (DIA) service. Our DIA service is our carrier grade intemet service that provides enterprise Service Level Agreements (SLA's) as part of the service. The 1 Gbps bandwidth to each site is a guaranteed upload and download bandwidth. No part of the Lumen Dedicated Internet Access is shared with any other user of the Lumen Network. The bandwidth is 100% dedicated to the City of Kalispell. In addition, we included a quote for our Fiber+ / GPON Internet Services. Lumen's service is supported by a dedicated account support team who assists the City of Kalispell with the installation, activation, and on-going support of our services. Team Lumen looks forward to working with the City of Kalispell on this project to improve the city's internet capacity. Best regards, Jim Byrne Senior Account Director Lumen 208-472-5026 City of Kalispell, MT Private Fiber and DIA Internet Service 1. Solution Overview LUM.N Lumen will install fiber optics into each of the City of Kalispell locations noted in this RFP to deliver our Dedicated Internet Access service. Our Dedicated Internet Access is an enterprise grade internet service and provides dedicated, direct connections between the City of Kalispell sites and Lumen's Global Internet backbone. Lumen has dual fiber routes out of the Flathead Valley to provide the highest service availability as backed up by our Service Level Agreements (SLAs). Lumen provides local technical support along with our national Network Operations Centers (NOC) and provides response times for outages of 2 hours based upon our service level agreements. Service issue can be reported on-line in our Control Center customer portal or through a Toll -Free telephone number. City of Kalispell 2021 Lumen Network Design Individual DIA at Each Location City Shop Complex 14001" Ave West Kalispell, MT 59901 Waste Water Treatment 2001 Airport road Kalispell, MT 59901 1G1 1GiQ City Hall HQ 201 1'1 Ave East Kalispell, MT 59901 Lumen Direct Internet Access Kalispell, MT 1 Gi 1Gi. Buffalo Hill 100Butfalo Hill Drive Kalispell, MT 59901 fin. Station 63 2330 US Highway 93 Kalispell, MT 59901 Primary Internet Feed West Shore Highway 93 =Lumen Premise DIA Handoff Appliance CIENA CN3916 or RAD ETX•204A = Customer Layer 3 Router Required To Terminate Service Internet Diverse Path Seeley Swan Highway 83 3 City of Kalispell, MT Private Fiber and DIA Internet Service 2. General Information 2.1 Description of Company LUMEN' Lumen Response: Lumen (NYSE: LUMN) Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution. This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture — designed specifically to handle the complex and data -intensive workloads of next -generation technology and businesses. We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next - generation technologies. With approximately 450,000 fiber route miles fastest, most secure platform for applications deliver amazing experiences. We see technology as the cornerstone of human progress. Our core purpose is to further human progress through technology. It is a vision embraced by our approximately 40,000 global workers ready to deliver the talent, experience, assets, and capabilities to meet the changing needs of consumers, government, and enterprises everywhere. Lumen's vision to further human progress through technology has grown progressively for nearly a century. serving customers in more than 60 countries, we deliver the and data to help businesses, government, and communities Next -gen applications require Global fiber route miles Low -latency co'-- ectivtty with broad reach Internet AS's connected Deepest peered IP network m the world Public and Private data centers on -net globally Dynamic connections to cloud providers Edge compute nodes underway Designed to cover> 9890 td S enterprise demand within 5ms of Latency Lumen brought together the talent, experience, infrastructure and capabilities of CenturyLink, Embarq, Qwest, Savvis, Level 3 and more than 25 other technology companies, allowing us to build one of the world's largest fiber networks and to address dynamic data and application needs. With these growing assets, Lumen provided the networks that enabled the adoption of new digital technologies, while playing a significant role in expanding telecom competition. Our presence helped give consumers and enterprises greater choice, better services, higher efficiency, and in the process, drove human progress forward. Today, we are transforming our company again, leveraging the unique combination of our expansive assets to launch a platform specifically designed for the dynamic data and application needs of the 4th Industrial Revolution. We see an expanded role for Lumen — integrating smart technologies, supporting machine -to - machine communication and the internet of things, distributing, and managing valuable digital assets globally, and connecting computing everywhere to enable autonomous, real-time decision making. The Platform for Amazing Things Lumen is the fastest, most secure platform for next -gen business applications and data, integrating global network infrastructure, edge cloud and IT agility, connected security, and collaboration services into a seamless platform that enables businesses to adopt next -generation technologies and create amazing experiences. 4 City of Kalispell, MT Private Fiber and DIA Internet Service Adaptive Networking Globally scalable, WI -bandwidth connectivity MITI V13eli:ryently adjusts to real-time capacity needs to seamlessly delver applicatsons and data. Edge Computing & Hybrid Cloud tovrWta cy edge compute and cloud connectivity that deriver hiptr pedormannco data and opplreatian exporionoos closer to where data h used LUMEN` Aikc Connected Security Intelligent. automated throat detection end response that's twat -in to the network to Proactively protect data wherever it goes. Communication & Collaboration voice, vidool, chat and cats center solutions that drive greater productivity and 009o9omont Financial Highlights Lumen has a strong financial standing, as evidenced by our most recent earnings results. For fiscal year 2020, we had annualized revenue of $20.712B. For full financial disclosure/reviews, please access our investor page at the following link. https://ir.lumen.com/home/default.aspx Lumen is a publicly held company traded on the NYSE, under the symbol "LUMN". 2.2 Legal company organization; organization chart with names Lumen Response: CenturyLink's Legal Name: CenturyLink Communications, LLC d/b/a Lumen Technologies Group. Jeff Storey Pres dent and Chid Executive Officer Shaun Andrews Executive Vice President Chid Marketing Officer Noel Dov Executive Vice Presided. Chid Financial Officer Stacey W. Goff Executive Vice President. General Counsel & Secretary Laurinda Pang President, Global Customer Success Richard Batolaan — Executive Vice President North Amenca Operations Andrew Dugan Chid Technology Officer Fletcher Roister - Executive Vice President Chid Transformation Officer Edward Morcho __Pres,dcnt. North Amencan Enterpnse and Public Sector Scott A. Treziso Maxine L. Moreau Executive Vice President President Human Resources Mass Markets 2.3 List of applicable Montana licenses Lumen Response: Lumen has operated in the State of Montana for over 100 years and have or will reprocure all required licenses to support our ongoing business operations. 5 City of Kalispell, MT Private Fiber and DIA Internet Service LUMEN' 3. Relevant Company Experience a. Applicant's overall reputation, service capabilities and quality as it relates to this Proposal. Lumen Response: As determined by the City of Kalispell's evaluators b. Referrals and references from other municipalities or local governments. Lumen Response: City of Missoula: Carl Horton hortonc@ci.missoula.mt.us 406-531-0809 Gallatin County - Matt Bunko - Matt.bunko@gallatin.mt.gov - 406-582-3073 State of Montana — SITSD Yellowstone County - Chris Hope - Jeff Slavick - chope@.mt.gov - jslavick a(�vellowstone.mt.gov - 406-444-6448 - 406-208-8292 City of Billings: David Waterson wattersond(a�billingsmt.gov 406-657-8330 c. List and describe any litigation; arbitration; claims filed by your firm against any other jurisdiction as a result of a contract dispute; any contract or negligence claims filed against your company; premature termination from a services agreement. Lumen Response: Due to size of Lumen, various suits, proceedings, and claims typical for an enterprise business can be pending against Lumen at any one time. While it is not possible to determine the ultimate disposition and resolution of any suits, proceedings or claims, and whether they are consistent with Lumen's position, Lumen expects the outcome of such proceedings, individually or in aggregate, will not have a materially adverse effect on the financial condition or results of Lumen operations or its business segments; nor negatively affect its ability to provide the services proposed. d. Applicant's capacity and intent to proceed without delay if selected. Lumen Response: As one of the few Tier 1 internet providers in the United States and the second most peered global internet backbone, Lumen capacity is limited only by the needs of our customers. Today, Lumen can deliver 100G Internet ports to the City of Kalispell if needed (soon to be increased to 400G ports). Lumen's internet backbone connects directly to the major peering points, (Seattle and Denver for the City of Kalispell) all on our own network as a single hop. Our internet traffic traverse only the Lumen network between our customer's port and the closest peering location. This network design will provide the City of Kalispell the lowest latency in the industry. Lumen intends to proceed with constructing/installing the fiber as soon as awarded the business and a contract is executed by both parties. Once the contract is signed, the project enters the Lumen Provisioning Application and start the process of designing, permitting, and building the fiber to deliver services to the City of Kalispell. Lumen foresees no delay in starting the project will proceed expeditiously. 6 City of Kalispell, MT Private Fiber and DIA Internet Service LUMcN° 4. Company Qualifications a. Describe the company's history in the industry. Provide resumes of key personnel in Appendix A. List professional continuing education. Lumen Response: The company was incorporated in 1968 as Central Telephone and Electronics, drawing on the assets of Oak Ridge Telephone Company, which had historical roots dating to the 1930s. In 1971, the company was renamed Century Telephone Enterprises, Inc. and began trading on the New York Stock Exchange in October 1978 under the symbol CTL. In 1999, shareholders voted to change the company's name to CenturyTel, Inc. In 2010, the company formally began operating under the name CenturyLink, Inc. In late 2020, the company renamed itself as Lumen, a multinational technology company providing the fastest, most secure platform for applications and data to help businesses, government and communities adopt emerging technologies and harness the power of the 4th Industrial Revolution. Accordingly, the company began trading under the symbol LUMN on the New York Stock Exchange. See Appendix A for "Resumes of Key Personnel". b. Briefly describe certifications and licensure held by the company in the state of Montana. Lumen Response: Lumen has operated in the State of Montana for over 100 years and have or will reprocure all required licenses to support our ongoing business operations. 5. Contract Understanding and Approach a Describe your understanding of the scope of work and the particular expertise your company has in this area of work. Lumen Response: Based upon the details in the RFP and the information provided by Erika Billiet at the August 31St, Bidder Conference, Lumen understand the scope of work as the following: • Bids include designing and building last mile fiber into each of the five (5) sites detailed in the RFP. • The initial service delivered to the City of Kalispell will be internet service. • The City of Kalispell may add or migrate to a private ethernet in the future as your network evolves. • The City of Kalispell may, or may not order, any of the five (5) sites and the timeline of ordering any of the locations is not defined. Experience — Lumen's (formerly CenturyLink, CenturyTel, Qwest and US WEST) roots are in building networks in Montana and the western states. As the incumbent local exchange provider, Lumen has an extensive fiber optic and copper network in Flathead County and the City of Kalispell. Lumen has union technicians in Kalispell who design, build and manage our extensive network. Their expertise is in building and running networks for our customers. The Lumen team has an active project for Montana State University Department of Agriculture to build fiber and deliver Dedicated Internet Access to three (3) of their research facilities — Conrad, MT; Corvallis, MT and 4570 MT Highway 35 Kalispell, MT. This project is very similar to scope provided in this RFP. The only difference is their locations are more rural than the City of Kalispell locations and require a much larger fiber build to reach each location. b. Identify and discuss any potential difficult issues your company may face in providing services within Flathead County. Lumen Response: Our experience in projects of this scope, there are two potential challenges to expeditiously installing the fiber and network for the city of Kalispell — permitting and weather. Our construction begins only after all needed permits are issued. The second challenge is weather factors. 7 City of Kalispell, MT Private Fiber and DIA Internet Service c Identify and discuss methods to mitigate these difficulties. LUMEN` Lumen Response: To limit the possibly project delays due to permitting acquisition, Lumen's service delivery procedure submits for permits early in the process to ensure each issuing entity has enough time to review and approve the requested permits. Reviewing this project, Lumen does not foresee any issues with obtaining all needed permits in a timely manner. Lumen has not experienced delays in any recent projects due to not receiving timely approval of permits in City of Kalispell or Flathead County but calling this out as a risk factor is prudent. Since this project will require boring of fiber as part of the fiber installation, weather could be a factor in completing the project in a timely manner. Snow on the ground delays the ability to direction bore. With winter pending, Lumen will schedule our crews to complete any needed boring early in the project timeline. The overall amount of boring is considered minimal so this work can be completed in a few days. 6. Approach to Contract Management (21 points) a Describe your company's approach in initiating and establishing the service that meet the needs and requirements of the City. Lumen Response: Lumen is a service focused company that has a dedicated support team assigned to the City of Kalispell. Lumen's Approach • Upon RFP award, negotiate an agreement with City of Kalispell that meets any special requirements of the City of Kalispell. • Upon agreement signature by both parties, this automatically initiates a Service Order Request in the Lumen Provisioning system • Once the Service Order is created in our system, our Project Coordinator, Bethany Cassidy, manages the order process and tasks through service acceptance by the City of Kalispell. In addition, she is the single point of contact for the city and provides weekly (more if needed) updates on the progress of the project. This communicates starts with a project kick-off call with City of Kalispell key personnel and all Lumen associates involved in delivering the service to ensure all requirements are captured, roles and responsibilities are defined, and installation timelines are agreed to. b. Describe systems used for planning, scheduling, estimating, and managing manpower requirements. Lumen Response: In 2020, Lumen deployed Itential Automation Platform (www.itential.com) across our Field Operations, Service Delivery and Service Assurance which drives automation across platforms for planning, scheduling, and managing our resources across functional groups. Itential integrates our multi- vendor environment into single console, seamless workflow for our operations organization. The deployment of this solution created a single, cross functional workflow process which eliminated any manual task creations. This enhancement has reduced our intervals in delivering services to our customers. c. Describe the firm's experience in maintaining training and certifications of personnel. Lumen Response: Certain job position require professional certifications as a condition of hire while others offer the opportunity for on-the-job training through the Lumen Learning Platform, Percipio Training Platform, and through required coursework and testing through the training programs of technology partners like Cisco, Palo Alto networks, Ciena, AWS, Azure, etc. CyberSecurity Training, ethics training, and leadership specific training are conducted quarterly and audited for compliance in SAP SuccessFactors 8 City of Kalispell, MT Private Fiber and DIA Internet Service LUMcN" 7. Proposal for Project a. Provide a work schedule with beginning and ending times that meet the scope criteria. Lumen Response: Lumen will install fiber optic service along with the equipment at each of the five (5) locations specified in this RFP to deliver Dedicated Internet Access to the City of Kalispell. This project falls under Lumen's Standard Project Scope and Timelines. Standard Interval for fiber builds and installation of Internet services is 90 business days Customer Selectir Lumen Network Design and Timeline Initiate Plan Phase I Customer Design Approval Prosect Service Launch implemanrat�on .xecute Control 1 Phase II Completion Sign -Off Phase ill Phase l: Project Planning sets the overall tone for the project. Lumen has learned that developing a project plan with stakeholder input is vital to smooth project plan execution. Specifically, the project planning phase entails: • Identification and definition of all stakeholder and Lumen requirements inclusive of customer responsibilities and requirements • Definition and mutual approval of the design and project plan • Establishment of project team and escalation contact lists • Addressing inside wiring/point of demarcation extension requirements, if required • Addressing activation procedures, including circuit testing • Scheduling and defining the network migration strategy around customer business requirements, accommodating day-to-day operations by facilitating either of the following options: o A simultaneous new installation o A phased, stepped approach to migrating network segments o A hot cut installation of existing, live network traffic o installation and testing verification of a parallel network before traffic migration • Establishing target timelines for the entire project based on the desired due date Phase II: Service Implementation involves the project's execution and the physical installation of services. As an initial step, an order is created and quality checked. Accurate and complete service orders allow us to implement the services with speed and accuracy. We acknowledge receipt of an accurate and complete order within three days by assigning an order number and communicating via an order receipt confirmation. Circuit design also begins at this point. Circuit design requires approximately 24-48 hours, depending on the complexity of the circuit. The circuit is routed on the network in the most efficient and cost-effective manner possible. We monitor any network constraint; resolve any design issues, including busy Carrier Facility Assignments (CFAs) from the access provider; and find creative solutions to potential roadblocks that could affect final circuit delivery. Within 24 hours of circuit design. we send the access provider an Access Service Request (ASR), a request between telecommunications companies for interconnectivity. The day after sending the ASR, we contact the access provider to confirm receipt of the ASR. Fifteen to twenty business days after the local access provider's receipt of a suitable ASR, a response, known as a Firm Order Confirmation (FOC), should arrive at our offices. If it has not, we contact the access provider to escalate a request for an FOC. The anticipated install date for the local access circuit is established after we receive, from the underlying access provider, the FOC and Design Layout Report (DLR), a description of how a circuit is engineered. 9 City of Kalispell, MT Private Fiber and DIA Internet Service LUMI.NI. Phase III: Project Completion involves making the transition of services from an implementation stage to an operational stage. Once the installation criteria have been satisfied for the service, including testing, Lumen will provide a connection notification. This notice will include: • Lumen Service Identification Number • Bandwidth of the Circuit • A & Z Location Information • Lumen Tester Name • Service Installation Date • Billing Start Date • Customer Order Number • Service Description Milestones considered for a successful implementation include the following tasks: Function Requirement Verification Process • • • Tasks Perform engineering analyses Document interface configuration requirements Establish delivery timelines Establish acceptance testing criteria and procedures Perform site surveys, if necessary • • Success Factors Timely cooperation and access by customer personnel, as needed Availability of documented information Service • Order circuits • Proper activity sequencing between Provisioning • Order interface components Lumen and customer resources Service • Prepare program -specific procedural • Proper activity sequencing between Preparation guides Lumen and customer resources • Perform network configurations • Skill and knowledge of customer WAN • Test individual interface components for operational readiness personnel • Configure interface components for specific interface requirements • Test interface components as a system • Confirm site readiness Service • Deliver onsite interface components • Proper activity sequencing between Installation • Unpack and install components, if Lumen and customer resources required • Availability, skill and knowledge of on-site • Test component service connectivity customer personnel • Test operational readiness for final • Correct demarcation location inspection of systems and service • Access to customer facilities for local • Review participation procedures with access providers customer technical support personnel • Involvement of third -party vendors, if • Perform acceptance testing required Service • Ensure acceptance of system/service • Availability, skill and knowledge of Readiness • Perform network management to ensure satisfactory operational service levels customer WAN and/or third -party personnel • Perform planned switchover exercises • Involvement of third -party vendors, if • Manage change to support circuit additions or deletions, as necessary required b. Provide a full schedule of proposed work methods that meet the scope criteria. Lumen Response: See details above. c. Provide a full schedule of costs for each component of the work scope. Lumen Response: Lumen delivers a turnkey solution where the fiber build costs and equipment can be 10 City of Kalispell, MT Private Fiber and DIA Internet Service LUM.N`° amortized in the monthly charge of the service or split between OPEC and CAPEX depending on the City of Kalispell's preference and budget. Pricing options are attached. Lumen does not break out our CAPEX costs by line item. 8. Other Factors a. Current contracts and ability to proceed promptly. Lumen Response: Lumen's current contracts with the City of Kalispell do not cover the services proposed in this response. Lumen offers a simple, standard contract for our proposed Dedicated Internet Access service. Lumen is will int to negotiate any changes to our terms and conditions to meet the needs of the City of Kalispell. Lumen's resources are ready to start this project for the City of Kalispell as soon as the contracts/service orders are executed. All resources Lumen uses to install these services are on -staff and ready to deriver this solution. b. Willingness to abide by the City's needs and requirements with few or no objections or changes. Lumen Response: As a telecom provider who has been serving the state of Montana for over 100 years, we strive to partner with our customers to meet their individual needs and requirements. Many members of the Lumen team are citizens of Montana and specifically Flathead County, so we have a vested, personal interest that we meet and exceed the needs and requirements of the City of Kalispell. The City of Kalispell will have formal requirements (permits, zoning, etc.) that Lumen has a history of abiding by. For informal needs and requirements, the key for Lumen to abide by these requirements starts with open and active communication with the City so we understand your requirements and needs. Once we understand these needs and requirements, our dedicated support team will work internally to abide by these requirements with few to no objections and changes. Having a history of building networks for municipalities in Montana, we don't expect to object to any reasonable requests from the City. A recent example we have encountered of an issue that may fall under this scope, was during a project to install fiber for a city, our construction crew needed to bore and disrupted the landscaping on a particular property (which is common on such projects). Our process is to replace the landscaping to the grade prior to our project. Our crew did this, but the city was not satisfied with our restoration efforts. Our crew went out to meet with the property manager to discuss his expectations then worked with him while fixing the landscaping up to his requirements. c. Relevant factors impacting the quality and value of service. Lumen Response: Lumen's service will meet or exceed our internal standards of quality and only when the service meets our quality assurance guidelines will we consider the project completed and hand off the service to the City of Kalispell. One value of having Lumen fiber connected to the City of Kalispell is it provides dedicated access to the portfolio of Lumen Products and Services - Ethernet, Network Security (DDoS, Ransomware Mitigation, Web Application Firewalls, etc.), Direct Cloud Connect & Storage (Amazon, Azure, Google, etc.), Unified Communications (Lumen delivered by Lumen, Microsoft Teams, etc.) These value -add services are embedded in our platform and designed for easy implementation and management of the services. 11 Installation Cost, City of Kalispell, MT Private Fiber and DIA Internet Service 9. Price Quote for Services LUMcN' Lumen Response: Lumen's price quote for the proposed services are presented below: Dedicated Internet Access Service 14.11111111111111111111.1Wost City Hall: 201 1st Ave. E. Kalispell, MT 59901 $ 1,969 Fire Station 62: 255 Old Reserve Drive Kalispell, MT59901 $ 2,172 Option #2 City Shop Complex: 1400 1st Ave. Kalispell, MT 59901 $ 2,411 Wastewater Treatment Plant (WWTP): 2001 Airport Road K $ 1,920 Buffalo Hill: 100 Buffalo Drive Kalispell, MT59901 $ 1,373 Total 5 9,845 Dedicated Internet Access Service t Monthly Cost Installation Cost City Hall: 2011st Ave. E. Kalispell, MT59901 $ 1,597 $ 13,824.00 Fire Station 62: 255 Old Reserve Drive Kalispell, MT59901 $ 1,597 $ 13,824.00 City Shop Complex: 1400 1st Ave. Kalispell, MT 59901 $ 2,036 $ 29,150.00 Wastewater Treatment Plant (WWTP): 2001 Airport Road K $ 1,597 $ 11,571.00 Buffalo Hill: 100 Buffalo Drive Kalispell, MT59901 $ 1,270 $ 1,150.00 Total $ 8,097 $ 69,519.00 Option #3 s+ Internet Service her Build Costs as One -Time Installation Cost Monthly Cost City Hall: 2011st Ave. E. Kalispell, MT59901 $ 865 $ 13,824.00 Fire Station 62: 255 Old Reserve Drive Kalispell, MT59901 865 $ 13,824.00 City Shop Complex: 1400 1st Ave. Kalispell, MT 59901 $ 1,490 $ 16,000.00 Wastewater Treatment Plant (WWTP): 2001 Airport Road K $ 865 $ 11,571.00 Buffalo Hill: 100 Buffalo Drive Kalispell, MT59901 $ 865 $ 1,150.00 Total 5 4,950 $ 56,369.00 Pricing is based upon 60 -month term and each site can be order independently from any other location. Pricing is valid for 90 days after submission. Pricing does not include other taxes, fees, and surcharges. 12 City of Kalispell, MT Private Fiber and DIA Internet Service Appendix A: Key Personnel List of Team Members LUMI.N° Jim Byrne — Senior Account Manager — Manages overall customer relationship Years of Service with Lumen: 6 Years of Industry Experience 30 Education: University of Notre Dame, Mendoza College of Business, BBA — Finance Albena Ingalsbe - Regional Director, Public Sector (MT, ID, WA, OR) Years of Service with Lumen: 9 Years of Industry Experience: 21 Education: MBA degree in Marketing for Multinationals from the European University Center for Management Studies in Brussels, Belgium. Erik O. Bakke - Solutions Engineer - Responsible for collaboration on solution design to ensure all technical requirements are delivered Years of Service with Lumen: 10 Years of Industry Experience: 25 Education: High School Graduate United States Navy - 8 Year Enlistment Avionics Electronics Technician - Associates Degree Equivalent Certifications: Cisco CCDA Cisco CCNA Adtran Various Certifications Bill Lawrence - Client Support Manager — The team advocate for post -implementation service and will host the monthly and quarterly business reviews. Years of Service with Lumen: 30 Years of Industry Experience: 30 Education: Bachelor of Fine Arts, University of Bridgeport, Bridgeport CT Professional Continuing Education: NEAT program Eldon Smoot - Retention Account Manager - supports all ongoing moves, add and changes for clients Years of Service with Lumen: 11 Years of Industry Experience: 20+ Education: Northeastern State University Bethany Casady - Customer Care Manager — Project Manages all installations and delivery of services to our customers — a single point of contact. Years of Service with Lumen: 1 1/2 Years of Industry Experience: 10 Education: Oklahoma State University 1993-1994 Note — Upon contract award Lumen will provide a comprehensive account support matrix including management chains and escalation processes. 13